Leading Through a Crisis

Course 4983

  • Duration: 1 day
  • Language: English
  • Level: Foundation
Get This Course £495
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  • Blended learning models
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  • Expert team coaching
#4983

Your organisation, or any social group of which you are a member, is likely to encounter a crisis in the future. This course will provide a framework for addressing this crisis as a leader. It will show you how to lead through crisis by marshalling the efforts of followers and stakeholders towards a realistic future state in which the organisation and those affected can once again thrive.

This is a one-day hands-on course with no exams and no certifications but much discussion. A realistic case study will be used to amplify all learning objectives.

Leading Through a Crisis Delivery Methods

  • Learn to apply a practical leadership framework to crisis resolution
  • Learn to effectively communicate while addressing crisis dynamics
  • Apply skills learned via a realistic case study

Leading Through a Crisis Course Benefits

  • Define of a crisis in terms of a social structure’s inability to thrive and the difference between a problem and a crisis.
  • Articulate (in a transparent fashion) the current state of a social structure that is not thriving due to a crisis in a way that motivates followers to recognise the need for change.
  • Realistically define a future state in which the social structure once again thrives in a way that inspires followers to embrace change.
  • Apply the basic models for change.
  • The importance of communicating the specific model for change to followers and “owning it” as the leader.
  • How to influence followers on the road to change.

Leading Through a Crisis Outline

  • Anatomy of a crisis through real world examples
  • Overview of the course Case Study
  • Social groups affected by a crisis
  • Decision rules employed by social groups to handle problems
  • The definition of a crisis as opposed to a problem
  • Double loop learning in a crisis
  • Data sources in a crisis
  • Acknowledgement of a crisis
  • Crisis leadership as a decision
  • Activity: Defining crises occurring in your social groups
  • The dynamics of a crisis and the role of the leader
Part 1
  • Defining the current state of a social group under crisis
  • Defining those who are hurt, vulnerable, suffering
  • Defining the stakeholders in a crisis
  • The need for data analytics in defining a crisis
  • Examples in defining the current state
  • Case Study: Defining the current state
Part 2
  • Determining the leader’s vision for the future state
  • Building a goal statement
  • Historical examples
  • Case Study: Defining the future state
Part 1
  • Defining what must change as a crisis is resolved
  • Applying traditional project management in crisis resolution
  • Defining the deliverables
  • Applying agile management in crisis resolution
  • Defining what must be learned
  • Innovation in crisis resolution
  • Examples in determining the appropriate change model
  • Case Study: Determining the change model
Part 2
  • Determining the emotional dynamics of a crisis
  • Standard leadership models
  • The crisis leadership model
  • Emotional Intelligence during a crisis
  • The leader’s need to influence in a crisis
  • Influencing techniques in a crisis
  • Decision making during a crisis
  • Building the crisis management team
  • Case Study: Building the crisis management team

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Course FAQs

No, the course is about leadership not standard processes.