Conflict Management and Resolution Essentials

Course 4972

  • Duration: 1 day
  • Language: English
  • Level: Advanced

Workplace conflict can lead to damaged relationships and poor productivity, but constructive ways exist to respond to conflict and prevent it from becoming destructive. Through realistic work scenarios provided in this conflict management and resolution training, this course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation.

Conflict Management Training Delivery Methods

  • Attend online, in person, or bring this course to your facility

Conflict Management Training Information

In this course, you will learn how to:

  • Recognise filters, lenses, and mistaken assumptions.
  • Cope with challenging personalities.
  • Open the door to resolving conflict without set expectations.
  • Mediate conflict between coworkers.


No formal prerequisites are required to attend this course.

Conflict Management Training Outline

  • Identifying conflict situations
  • Dealing with anger
  • Valuing, respecting and acknowledging personal boundaries
  • Clarifying personal boundaries that enable strong relationships

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Conflict Management Training FAQs

Yes, this course is eligible for 8 DevOps Institute Continuing Education Units. Learning Tree offers a variety of DOI CEU-eligible training to help you maintain your certification. View the list of DOI CEU-eligible training courses.