Business Analyst Soft Skills Training

Course 3504

  • Duration: 3 days
  • Labs: Yes
  • Language: English
  • Level: Foundation

Interacting effectively and harmoniously with your stakeholders and team members is crucial to your success as a business analyst. In this Business Analyst Soft Skills training course, you see how specific skills, behaviours, and attitudes can impact business analysis activities and enhance your ability to become a key influencer on projects in your organisation.

    Business Analyst Soft Skills Training Delivery Methods

    • Train your whole team by bringing this course to your facility

      • In-Person
      • Online

    Business Analyst Soft Skills Training Information

    In this soft skills for BAs training, you will learn how to:

    • Apply soft skills to increase your effectiveness as a business analyst.
    • Elicit clear stakeholder requirements with ease.
    • Present to high-level stakeholders to gain buy-in.
    • Apply visualisation strategies to facilitate critical thinking.


    We recommend attendees have experience at the level of:

    Business Analyst Soft Skills Course Outline

    Why soft skills are important in business analysis

    • Identifying soft skills for solution development
    • Recognising your soft skills challenges

    Introducing the BA Interaction Model

    • Creating the business analysis context
    • The product/solution development life cycle

    Aligning soft skills competencies to elicitation

    • Collaboration
    • Facilitation
    • Active listening
    • Communication
    • Conflict resolution
    • Negotiation

    Deploying strategic collaboration techniques

    • Collaborating with high-level stakeholders
    • Communicating the business need

    Presenting to the organisation

    • Gaining buy-in: formal presentation techniques
    • Selling strategies: the value of the elevator pitch

    Eliciting requirements

    • Facing key stakeholder elicitation challenges
    • Establishing a collaborative environment through questioning

    Creating dynamic questioning strategies

    • Reviewing different question types
    • Generating dynamic questions with an innovative questioning model

    Working with non–verbal communication

    • Developing active listening strategies
    • Visualising and prototyping to achieve clarity

    Elicitation strategies for requirements workshops

    • Building value through iterative elicitation
    • Discussing the design/define dilemma
    • Creating focus for prototyping with SCAMPER

    Develop the skills to become a "Complete Facilitator"

    • Defining the characteristics of effective facilitators
    • Improving interpersonal and observational skills

    Creating an assertive facilitation climate

    • Presenting the meeting agenda
    • Designing meeting ground rules
    • Opening and documenting the meeting
    • Questioning techniques to guide your audience
    • Pros and cons of listening techniques
    • Closing the meeting

    Building consensus

    • Techniques for bringing an audience to consensus
    • When consensus can fail
    • Handling disagreements and mitigation techniques

    Handling behaviours

    • Dealing with difficult people and group dysfunction
    • Conflict resolution strategies
    • Creating a remediation plan

    Principles of negotiation

    • Best practices for effective negotiation
    • Techniques for sharing information
    • Ranking and ordering priorities
    • Building acceptance criteria

    Uncovering and communicating issues

    • Developing a process for issue management
    • Capturing and vetting stakeholder issues
    • Preframing issues to the project team
    • Enabling informed stakeholder decision–making

    Visualisation techniques

    • Utilising user stories to clarify requirements
    • Telling stories with graphs and charts
    • Brainstorming with mind maps
    • Identifying process issues with models

    Applying soft skills for influence and leadership

    • Identifying key course takeaways for immediate implementation
    • Building your personal action plan

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    Business Analyst Soft Skills Training Course FAQs

    Business analyst skills are essential for success with your stakeholders or team members. Business analyst skills include but not limited to critical thinking, effective communicator, and a fluent problem solver.

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms, so we offer convenient online training to meet your needs wherever you want, including online training.