Learning Tree International limits the provision of its educational services to employees of corporations, partnerships and government organisations who are sponsored by their respective organisations. This agreement is between Learning Tree International and the employer.
Our Guarantee of Quality provides our customers with the opportunity to attend the course of their choice—and then pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within sixty (60) days of the course, the customer will have the option of retaking the course at no charge, applying prepaid tuition fees against another course attendance, receiving a full refund of any course tuition fees paid or a credit against any unpaid invoices for that course. If a customer used a Training Voucher or Training Passport for the course, we will not count the attendance against the Training Voucher or Training Passport used.
The course tuition fee must be paid in full prior to the course start date. The course tuition fee includes instruction, downloadable course materials, the use of software, computers and other technical hardware as appropriate to the course, and Learning Tree International Certification Examinations. Learning Tree International also provides light refreshments during morning and afternoon breaks. The course tuition fee does not include accommodation, meals, travel or any other expenses that may be incurred by our customers.
We welcome the enrolment of a qualified substitute in an enrolee’s place provided the customer notifies us in writing before the first day of the course (excludes third party certification courses). 100% of any prepaid course tuition fees will be credited against the course tuition fee of the substitute. However, the substitute may not take advantage of any discount programme for which he or she is not otherwise qualified. Training Passports are non-transferable and therefore are not eligible for substitution.
Cancellations or transfers may be made without any penalty no later than two weeks before the course start date. If a customer transfers to another course prior to two weeks before the start date 100% of any prepaid tuition fees will be applied toward the fee for the subsequent course. If a customer transfers or cancels within two weeks of the course start date a fee equal to 50% of the course tuition fee will be due and payable for standard attendances. Attendances associated with a Learning Tree programme will be subject to a cancellation or transfer fee of £250. Training Passports and Training Voucher Packs cannot be used after their expiration date, and a course cancellation or transfer by the customer will not extend a Training Passport or Training Voucher Pack expiration date.
Training Passports (i) are non-transferable and can only be used to pay for course tuition fees for the named holder and (ii) cannot be used to attend courses either in excess of the specified number of courses or courses that start after the Training Passport expires. If a customer purchases a Training Passport and notifies us in writing of the desire to cancel it prior to its expiration, we will refund 100% of the difference between the price paid for the Training Passport and the sum of the standard full tuition fees for each of the courses the customer took using that Training Passport.
Training Vouchers (i) are transferable within an organisation and can be used to pay for the attendance of any qualified course participant but (ii) cannot be used to attend more than the number of enrolments covered by that Training Voucher purchase or for courses that start more than twelve (12) months after the start date of the first course attended under that Training Voucher Agreement.
Learning Tree International reserves the right to cancel Training Passports and Vouchers that have not been activated after ninety (90) days from their original purchase date and exclude certain courses from eligibility in the Passport and Voucher Programme.
Subscription Membership Programs provide annual access to learning resources of common interest, including community, and live events to program members on an auto-renewing basis. Program members will abide by the posted Community Guidelines and Learning Tree reserves the right to remove members for violations. Purchases under the program are non-refundable with payment due in advance or upon invoice receipt (if applicable). Designed to serve the needs of a single practitioner, the program membership is not transferable, and sharing the membership account or content is not permitted.
The course tuition fee for on-site courses is due and payable upon invoice receipt. We do not impose any penalty if the customer notifies us in writing of the need to cancel or reschedule an on-site course at least four weeks before the scheduled start date of the course. Any on-site course cancelled or rescheduled by our customer less than four weeks before the scheduled start of the course is subject to a £2,500 cancellation/rescheduling fee.
Room Hire is subject to Terms and Conditions that will be notified to the customer prior to the start of the Room Hire period and are available on request. Invoices for Room Hire fees are due and payable within thirty (30) days of the invoice date.
We are committed to assisting course participants with disabilities. Upon written request from a participant’s employer, at least two weeks before the start of the course, we will reserve a space or seat in the classroom and/or additional facilities as needed to assist any participant with particular needs, as far as it is practical to do so and at no additional cost. The employer of the participant is responsible for all other costs of any necessary accommodation, including Auxiliary Aides. Please call 0800 282 353 at least two weeks before the start of the course so that Learning Tree can arrange for the additional facilities as required.
The customer agrees that all course participants will abide by security measures in effect at the course location.
Occasionally, Learning Tree International may need to change a course location, course date, or postpone a course. We will try to give the customer as much notice as possible of any such change. If the customer is unable to attend a course at the revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. Learning Tree International will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of them. Changes in course locations, course dates, or postponement of courses will not extend the term of a Training Voucher or Training Passport.
Wire transfer payment of Learning Tree invoices may be processed by sending payment to:
Learning Tree International Ltd.
HSBC Bank plc
26 Broad Street, Reading, RGI 2BU
Account No. 34105613, Sort code 40-38-04
IBAN No. GB32HBUK40380434105613, BIC/SWIFT Code. HBUKGB4B
All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of Learning Tree International. No part of any course materials may be reproduced, stored in a retrieval system (other than to enable the customer to use the materials for reference purposes), or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of Learning Tree International.
These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between Learning Tree International and the recipient. These terms and conditions are subject to change without notice and changes will apply to any enrolment/course order received after the date of the change. Learning Tree International reserves the right to require payment in advance of any Training or other Service. These terms and conditions may not be varied except in a written agreement signed by an officer of Learning Tree International. Learning Tree International’s acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement shall be governed by and interpreted in accordance with English Law.