This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behaviour patterns and increase your ability to get work done. Those who communicate with assertiveness rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to communicate your message with authority and impact.
Assertive Communication Skills Training Delivery Methods
- After-course instructor coaching benefit
- Learning Tree end-of-course exam included
Assertive Communication Skills Training Course Benefits
Demonstrate and model assertive behaviour for win-win outcomesGain self-awareness of your attitudes, behaviour patterns, and habitsDevelop a positive, proactive response to difficult behavioursExhibit confidence in your ability to address challenging situations
Assertive Communication Skills Course Outline
Recognising modes of interactive behaviour
- Considering critical attributes of assertive behaviour
- Identifying characteristics of nonassertive behaviour
- Acknowledging areas of personal vulnerability and opportunity
- Responding appropriately to manipulation or bullying
Contextual and situational considerations
- Asserting 360 degrees: peers, direct-reports, bosses and vendors
- Assessing the impact of organisational culture
- Accommodating intercultural norms
- Navigating power relationships within the organisation
Pinpointing patterns of behaviour
- Raising self-awareness
- The role of personal history
- Exploring how identity, fear and habits impact results
- Creating new personal effectiveness
Mapping how people handle conflict
- Enhancing your ability to respond to conflict
- Recognising your conflict style
- Responding differently to different situations
- Considering the role of Emotional and Social Intelligence
Applying viable assertiveness techniques
- Deciding which situations call for assertiveness
- Witnessing the dynamics of constructive and destructive interactions
Adopting effective assertiveness strategies
- Developing options to respond productively
- Identifying your assertiveness style and adapting your approach
- Giving up blame and focusing on solutions
- Seeing the win-win potential of cooperation
- Finding the root cause through effective questioning
Committing to assertive and skillful outcomes
- Developing powerful non-verbal communication
- Accepting responsibility for resolution
- Initiating improved communication
- Communicating clearly in complex situations
- Deflecting criticism and personal attacks
Developing the tools
- The power of "I" statements
- Saying "no" productively
- Addressing difficult issues using the DESC approach
- Pushing through resistance
Establishing a proactive assertiveness style
- Taking time to think clearly
- Modelling productive approaches
- Responding to everyday situations
- Giving and receiving feedback
Practising effective assertiveness principles
- Leveraging a four-step process model
- Accurately assessing your situation
- Targeting desired outcomes
- Measuring results
Constructing an assertiveness action plan
- Adopting an attitude of responsibility and mutual respect
- Committing to timelines and outcomes
- Prioritising changes in assertive behaviour
Putting the "action" into the assertiveness action plan
- Constructing a blueprint for your action plan
- Reinforcing your newly developed assertiveness skills
- Scheduling time to assess progress
- Practising assertive behaviours
- Modifying your action plan to accommodate change
