UK flag UK
+44 (0) 207 874 5000
+44 (0) 207 874 5000

Assertive Communication Skills Training

Course 244 Advantage Plan Course

  • Duration: 3 days
  • Language: English
  • 17 PMI PDUs
  • Level: Foundation

This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behaviour patterns and increase your ability to get work done. Those who communicate with assertiveness rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to communicate your message with authority and impact.

Assertive Communication Skills Training Delivery Methods

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

Assertive Communication Skills Training Course Benefits

  • Demonstrate and model assertive behaviour for win-win outcomes
  • Gain self-awareness of your attitudes, behaviour patterns, and habits
  • Develop a positive, proactive response to difficult behaviours
  • Exhibit confidence in your ability to address challenging situations

Assertive Communication Skills Course Outline

Recognising modes of interactive behaviour

  • Considering critical attributes of assertive behaviour
  • Identifying characteristics of nonassertive behaviour
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Asserting 360 degrees: peers, direct-reports, bosses and vendors
  • Assessing the impact of organisational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organisation

Pinpointing patterns of behaviour

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognising your conflict style
  • Responding differently to different situations
  • Considering the role of Emotional and Social Intelligence

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning

Committing to assertive and skillful outcomes

  • Developing powerful non-verbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Developing the tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modelling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practising effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results

Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritising changes in assertive behaviour

Putting the "action" into the assertiveness action plan

  • Constructing a blueprint for your action plan
  • Reinforcing your newly developed assertiveness skills
  • Scheduling time to assess progress
  • Practising assertive behaviours
  • Modifying your action plan to accommodate change
Commercial Pricing

£1,325
  • 3-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
Would you like to take this course as a team?
  • Aug 12 - 14 2:00 PM - 9:30 PM BST
    Herndon, VA or Virtual
  • Aug 19 - 21 9:00 AM - 4:30 PM BST
    London or Virtual
  • Sep 23 - 25 2:00 PM - 9:30 PM BST
    Ottawa or Virtual
  • Sep 30 - Oct 2 9:00 AM - 4:30 PM BST
    London or Virtual
  • Nov 4 - 6 2:00 PM - 9:30 PM GMT
    Herndon, VA or Virtual
  • Nov 18 - 20 9:00 AM - 4:30 PM GMT
    London or Virtual
  • Dec 9 - 11 2:00 PM - 9:30 PM GMT
    Ottawa or Virtual
  • Feb 10 - 12 2:00 PM - 9:30 PM GMT
    Herndon, VA or Virtual
  • Feb 17 - 19 9:00 AM - 4:30 PM GMT
    London or Virtual
  • Mar 23 - 25 1:00 PM - 8:30 PM GMT
    Ottawa or Virtual
  • Apr 14 - 16 9:00 AM - 4:30 PM BST
    London or Virtual
  • May 12 - 14 2:00 PM - 9:30 PM BST
    Herndon, VA or Virtual
  • Jun 16 - 18 9:00 AM - 4:30 PM BST
    London or Virtual
  • Jun 23 - 25 2:00 PM - 9:30 PM BST
    Ottawa or Virtual

Scroll to view additional course dates

Speak with a Learning Consultant
* Required Fields

Need Help Finding The Right Training Solution?

Our training advisors are here for you.

Contact Us

Course FAQs

The ability to communicate assertively, rather than passively or aggressively. With this you will be more likely to maintain positive workplace relationships and achieve work goals.

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

Yes, you can receive PDUs from the Assertiveness Skills: Communicating with Authority & Impact course.

To find out how many PDUs you can receive, check out the PMI Q&A List ›

Yes, this course is eligible for 8 DevOps Institute Continuing Education Units. Learning Tree offers a variety of DOI CEU-eligible training to help you maintain your certification. View the list of DOI CEU-eligible training courses.