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Assertive Communication Skills Training

Course 244

  • Duration: 3 days
  • Language: English
  • 17 PMI PDUs
  • Level: Foundation
Get This Course £995
  • 3-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
#244
  • Guaranteed to Run - you can rest assured that the class will not be cancelled.
    May 25 - 27 2:00 PM - 9:30 PM BST
    Ottawa or AnyWare
  • Aug 9 - 11 9:00 AM - 4:30 PM BST
    AnyWare
  • Sep 27 - 29 2:00 PM - 9:30 PM BST
    Herndon, VA or AnyWare
  • Nov 21 - 23 2:00 PM - 9:30 PM GMT
    Ottawa or AnyWare
  • Nov 22 - 24 9:00 AM - 4:30 PM GMT
    AnyWare
  • Feb 21 - 23 9:00 AM - 4:30 PM GMT
    AnyWare
  • Mar 29 - 31 2:00 PM - 9:30 PM BST
    Herndon, VA or AnyWare
  • May 23 - 25 9:00 AM - 4:30 PM BST
    AnyWare

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This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behaviour patterns and increase your ability to get work done. Those who communicate with assertiveness rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to communicate your message with authority and impact.

Assertive Communication Skills Training Delivery Methods

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

Assertive Communication Skills Training Course Benefits

  • Demonstrate and model assertive behaviour for win-win outcomes
  • Gain self-awareness of your attitudes, behaviour patterns, and habits
  • Develop a positive, proactive response to difficult behaviours
  • Exhibit confidence in your ability to address challenging situations

Assertive Communication Skills Course Outline

Recognising modes of interactive behaviour

  • Considering critical attributes of assertive behaviour
  • Identifying characteristics of nonassertive behaviour
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Asserting 360 degrees: peers, direct-reports, bosses and vendors
  • Assessing the impact of organisational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organisation

Pinpointing patterns of behaviour

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognising your conflict style
  • Responding differently to different situations
  • Considering the role of Emotional and Social Intelligence

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning

Committing to assertive and skillful outcomes

  • Developing powerful non-verbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Developing the tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modelling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practising effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results

Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritising changes in assertive behaviour

Putting the "action" into the assertiveness action plan

  • Constructing a blueprint for your action plan
  • Reinforcing your newly developed assertiveness skills
  • Scheduling time to assess progress
  • Practising assertive behaviours
  • Modifying your action plan to accommodate change

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Course FAQs

The ability to communicate assertively, rather than passively or aggressively. With this you will be more likely to maintain positive workplace relationships and achieve work goals.

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

Yes, you can receive PDUs from the Assertiveness Skills: Communicating with Authority & Impact course.

To find out how many PDUs you can receive, check out the PMI Q&A List ›