ITIL® 4 Managing Professional (MP) Transition Training

Level: Intermediate

The Managing Professional transition module is designed to allow ITIL v3 candidates with 17 credits to easily transition across to ITIL 4. Upon successfully passing the exam you will gain the designation of ITIL 4 Managing Professional via one course and one exam. In addition to fully preparing you for this exam, this 5-day ITIL 4 tranisition module will teach you how to create, deliver, and support services and drive stakeholder value.

Key Features of This ITIL 4 Managing Professional Transition Training:

  • ITIL 4 Managing Professional Transition exam included (exam voucher provided)
  • After-course instructor coaching benefit 
  • Prep questions, and additional resources included

You Will Learn How To:

  • Understand the key concepts of service management 
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management  
  • Understand the four dimensions of service management 
  • Understand the purpose and components of the ITIL service value system 
  • Understand the activities of the service value chain, and how they interconnect 
  • Describe the interconnected nature of the service value chain and how this supports value streams
     

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In Class & Live, Online Training

  • 5-day instructor-led training course
  • ITIL 4 Managing Professional Transition exam voucher provided
  • Prep questions and review resources included
  • One-on-one after course instructor coaching
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Standard £1695

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In Class & Live, Online Training

Note: This course runs for 5 Days

  • 11 - 15 Nov 9:00 AM - 4:30 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 20 - 24 Jan 9:00 AM - 4:30 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 30 Mar - 3 Apr 9:00 AM - 4:30 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 15 - 19 Jun 9:00 AM - 4:30 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 4 - 8 Nov 2:00 PM - 9:30 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 16 - 20 Dec 2:00 PM - 9:30 PM GMT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • 3 - 7 Feb 2:00 PM - 9:30 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 9 - 13 Mar 1:00 PM - 8:30 PM GMT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • 11 - 15 May 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 10 - 14 Aug 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 14 - 18 Sep 2:00 PM - 9:30 PM BST Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

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ITIL 4 Managing Professional Transition Course Information

  • Requirements

    To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.

ITIL 4 Managing Professional Transition Course Outline

  • Create, Deliver, and Support

    • Understand how to plan and build a service value stream to create, deliver, and support services
    • Know how relevant ITIL practises contribute to the creation, delivery and support across the SVS and value streams
    • Know how to create, deliver and support services
    • Know how to coordinate, prioritise and structure work and activities to create deliver and support services, including managing queues and backlogs, and prioritising work
  • Drive Stakeholder Value

    • Understand how customer journeys are designed
    • Understand the concept of the customer journey (2) BL2 1
    • Know how to foster stakeholder relationship
    • Know how to shape demand and define service offerings
    • Know how to onboard and offboard customers and users
    • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
    • Know how to realise and validate service value
  • High Velocity IT

    • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
    • Understand the digital product lifecycle in terms of the ITIL 'operating model'
    • Know how to create, deliver, and support services

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ITIL 4 Managing Professional Transition FAQs

  • Can I take the ITIL 4 Managing Professional Transition exam if I only have 15 ITIL v3 credits?

    Unfortunately, you must have 17 ITIL v3 credits to take the ITIL 4 Transition Exam.

  • Do I have to take ITIL 4 Foundation separately?

    No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation.

  • What background do I need for this ITIL 4 Transition module?

    This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits. 

  • What is ITIL 4?

    ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practises and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

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