ITIL® 4: Service Configuration Management Training

Course 1304

  • Duration: 1 day
  • Exam Voucher: Yes
  • Language: English
  • Level: Intermediate

The ITIL Practitioner: Service Configuration Management practice module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them.

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels. maximizing value from the Service Configuration Management practice area.   

ITIL 4 Practitioner: Service Configuration Management enables professionals to: 

  • Collect and manage configuration items (CIs) which typically include hardware, software, networks, buildings, suppliers, products and services. 
  • Efficiently provide useful configuration information to the organization, ensuring that the costs of obtaining and maintaining it are continually optimized. 
  • Improve risk management. 
  • Manage the capacity, availability and security of IT services and components. 
  • Measure, assess and develop the Service Configuration Management practice capability in their organization by using the ITIL Maturity Model

Train your whole team by bringing this course to your facility.

  • Team training is available online and in-person.

ITIL 4: Service Configuration Management Training Information

In this course, you will receive:

  • Official course content and curriculum
  • PeopleCert Exam Voucher included
  • After-course instructor coaching benefit included

Training Prerequisites

ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate.

Exam Information

  • 20 questions 
  • Multiple choice 
  • 13 out of 20 marks required to pass (65%) 
  • 30 minutes 
  • Closed book. 

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

ITIL 4: Service Configuration Management Training Outline

In this module, you will learn how to:

  • Understand the purpose and description of the ITIL Service Configuration Management Practice 
  • Familiarize yourself with the common terms and concepts 
  • Learn the scope of the Service Configuration Management Practice Area 
  • Explain practice success factors 
  • Identify key metrics 

In this module, you will learn how to:

  • Apply processes to fulfil the purpose of the practice 
  • Assess value stream contribution 

In this module, you will learn how to:

  • Define roles, competencies, and responsibilities 
  • Understand organizational structure and teams 

In this module, you will learn how to:

  • Facilitate information exchange 
  • Implement automation and tooling 

In this module, you will learn how to:

  • Identify the dependencies of the practice on third parties 
  • Recognize how partners and suppliers can support the practice 

In this module, you will learn how to:

  • Evaluate the practice capability levels 
  • Conduct capability self-assessment 
  • Develop Service Configuration management capability 

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ITIL 4: Service Configuration Management Training FAQs

Anyone who is certified in ITIL 4 Foundation and who desires to learn more about Service Configuration management. 

Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Service Configuration Management practice.  

You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.