Bring this or any training to your organization
Full-scale program development
Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching
#5344
ITIL® 4 Practitioner: Monitoring and Event Management Training
Course 5344
- Duration: 1 day
- Exam Voucher: Yes
- Language: English
- Level: Intermediate
The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area.
This course is part of the ITIL Practice Manager Certification course series.
This course will help you to:
- Improve IT service availability
- Proactive or early detection of incidents and problems
- Understand service health
- Boost availability and performance reporting
- Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
- Raise visibility of and manage dependencies that impact service value stream performance
- Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model
ITIL 4 Monitoring and Event Management Delivery Methods
In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.
ITIL 4 Monitoring and Event Management Training Information
In this course, you will receive:
- Official course content and curriculum
- PeopleCert Exam Voucher included
- After-course instructor coaching benefit included
Training Prerequisites
ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • course 1199) or ITIL 4 Managing Professional Transition Certificate
Certification Information
Exam Information
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.
ITIL 4 Monitoring and Event Management Training Outline
In this module, you will learn how to:
- Understand the purpose and description of the ITIL Monitoring and Event Management Practice
- Familiarize yourself with the common terms and concepts
- Learn the scope of the Monitoring and Event Management Practice Area
- Explain practice success factors
- Identify key metrics
In this module, you will learn how to:
- Apply processes to fulfill the purpose of the practice
- Assess value stream contribution
In this module, you will learn how to:
- Define roles, competencies, and responsibilities
- Understand organizational structure and teams
In this module, you will learn how to:
- Facilitate information exchange
- Implement automation and tooling
In this module, you will learn how to:
- Identify the dependencies of the practice on third parties
- Recognize how partners and suppliers can support the practice
In this module, you will learn how to:
- Evaluate the practice capability levels
- Conduct capability self-assessment
- Develop monitoring and event management capability
- Next Steps
Questions about this course?
Customise Your Team Training Experience
Fill out the form below or call 44 (0) 207 874 5000
Need Help Finding The Right Training Solution?
Our training advisors are here for you.
ITIL 4 Monitoring and Event Management FAQs
Anyone who is certified in ITIL 4 Foundation and who desires to learn more about monitoring and event management.
Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Monitoring and Event Management practice.
You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.