ServiceNow Human Resources (HR) Implementation Training

Course 2530

Duration: 2 days
Exam Voucher: Yes
Language: English
Level: Intermediate

The ServiceNow® Human Resources Service Delivery (HRSD) application suite automates standard HR processes to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. In this course, implementers will learn how to configure the HRSD application.

ServiceNow HR Implementation Course Delivery Methods

Online
Upskill your whole team by bringing Private Team Training to your facility.

ServiceNow HR Implementation Course Information

In this course, you will:
- Discuss the ServiceNow HRSD solution and its capabilities
- Gain practical knowledge of the architecture of the HRSD solution
- Configure HR properties, criteria, PDF document templates, and managed documents
- Explore skills, routing and assignment rules, advanced work assignment, and HR Agent Workspace
- Review the Employee Journey Management applications
- Configure a Lifecycle Event as part of enterprise onboarding and transitions
- Configure a new Journey using Journey designer
- Learn about campaigns and how they are structured
- Configure a campaign for Employee Center
- Learn about the security options that determine access to HR tables and secure the HRSD application
- Learn about ServiceNow platform localization / internationalization
- Explore HR Integrations
- Explore ServiceNow Intelligence solutions for HRSD
- Explore implementation and configuration methodologies for HRSD
- Update and manage the Employee Center
Prerequisites
- Welcome to ServiceNow (On Demand)
- ServiceNow Administration Fundamentals (SNAF) Training
- Get Started with Now Create (On Demand)
- {course 2541}
- Employee Center Essentials (On Demand)
- Introduction to HR Service Delivery (HRSD) (On Demand)
- {course 2529}
Upon completion of the Human Resources (HR) Implementation course, the candidate will be granted access to the voucher for the Certified Implementation Specialist – Human Resources exam.

ServiceNow HR Implementation Course Outline

Learning Objectives

Module 1: Human Resource Service Delivery (HRSD) Overview

Course prerequisite review
Overview of HR Service Delivery (HRSD) Applications
Plugins and SKUs
Overview of features introduced or updated in the latest release

Module 2: Configure HRSD

HRSD tables and components
Core HRSD configuration
Case Assignment Options
Sensitive Cases
Localization and Internationalization

Module 3: Employee Journey Management

Overview of Employee Journey Management
Lifecycle Events
Journey designer
Listening and Learning posts

Module 4: Additional Concepts

Content Automation and Campaigns
Employee Document Management
Quick Start Tests

Module 5: Secure HRSD

Governance Strategies
Delegated Development
Lock Down HR Administration

Module 6: HR Integrations

HR Integrations

Module 7: Now Intelligence for HRSD

Now Intelligence for HRSD

Module 8: Deep Dive

Explore features that expand the application
Review Implementation considerations
Additional tips for success

Commercial Pricing

£1,475

2-Day Instructor-Led Training
ServiceNow Official Content
Available for Private Team Training
ServiceNow Exam Voucher Included

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ServiceNow HR Implementation Course FAQs

Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details.

Please see the Cancellation and Rescheduling Policy.

For instructor-led ServiceNow training courses which unlock an exam voucher, attendees and view their vouchers within ServiceNow University. Click your name in the top right-hand corner and select My Learning Profile and then the My Vouchers tab. Voucher codes are sent to the email address in your ServiceNow University account. Vouchers expire 1 year after the completion of the course, and the exam must be completed by the expiration.

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.

ServiceNow Human Resources (HR) Implementation Training

ServiceNow HR Implementation Course Delivery Methods

ServiceNow HR Implementation Course Information

ServiceNow HR Implementation Course Outline

Learning Objectives

Live Instructor £1,475

ServiceNow HR Implementation Course FAQs

Where will I access my learning content?

What is ServiceNow’s training cancellation policy?

How do I retrieve my ServiceNow exam voucher?

Can I take this training course online?

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