ServiceNow Administration Fundamentals (SNAF) Training

Course 2540

Duration: 3 days
Exam Voucher: Yes
Language: English
Level: Foundation

ServiceNow Administration Fundamentals (SNAF) is the starting point for system administrators to begin their ServiceNow journey into the realm of administering the ServiceNow platform. Extensive and interactive lessons and hands-on labs guide learners through the core concepts needed to establish and build upon common system administration concepts and skills.

ServiceNow Admin Fundamentals Training Delivery Methods

Online
Upskill your whole team by bringing Private Team Training to your facility.

ServiceNow Admin Fundamentals Training Course Information

Upon completion of this course, learners will be able to:
- Explain the ServiceNow Platform
- Gain functional awareness of applications including ITSM, Service Operations Workspace, and Employee Center
- Explore the power of the ServiceNow Platform
- Configure applications for business
- Configure Self Service
- Enable productivity
- Monitor an instance
- Manage data
- Package enhancements for testing
Prerequisites:
- Welcome to ServiceNow
Next Steps

Consider taking your System Administration learning journey to the next level by:
- Passing the Certified System Administrator (CSA) exam
- Taking the {course:2539)

ServiceNow Admin Fundamentals Training Outline

Learning Objectives

Module 1: ServiceNow – The Modernized Work Experience

Lab 1.1.1: Download Course Resources
Lab 1.2.1: Grant and Verify Access to Applications
Lab 1.3.1: Create Incidents Using Classic Lists and Forms
Lab 1.3.2: Work Incidents Using Service Operations Workspace
Lab 1.3.3: Create Incident Status Using the Employee Center Portal

Module 2: Explore the Power of the ServiceNow Platform

Lab 2.1.1: Configure an Instance

Module 3: Configure Applications for Business

Lab 3.1: Create List Views
Lab 3.2: Add a Field to a Form
Lab 3.3: Add Category and Reference Values

Module 4: Manage Data

Lab 4.1.1: Create Table for HHD Configuration Records
Lab 4.2.1: Create Access Controls
Lab 4.3.1: Import HHD Hardware Data
Lab 4.4.1: Explore CMDB and CI Relationships

Module 5: Configure Self Service

Lab 5.1.1: Manage Knowledge Base and Create Articles
Lab 5.2.1: Create a Catalog Item
Lab 5.3.1: Create a Workflow Studio Flow

Module 6: Enable Productivity

Lab 6.1.1: Create Visualizations and Dashboards
Lab 6.2.1: Configure Notifications

Module 7: Package Enhancements for Testing

Lab 7.1.1: Create a UI Policy and Business Rules
Lab 7.2.1: Create System Update Sets
Lab 7.3.1: Migrate Changes

Module 8: Securing a ServiceNow Instance

Lab 8.2.1: Exploring Security Center

Module 9: Capstone Project

Lab 9.1.1: Capstone Project Challenge

Commercial Pricing

£2,100

3-Day Instructor-Led Training
ServiceNow Official Content
Available for Private Team Training
Exam Voucher Included (expires after 12 months)

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ServiceNow Admin Fundamentals Training FAQ's

Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details.

For instructor-led ServiceNow training courses which unlock an exam voucher, attendees and view their vouchers within ServiceNow University. Click your name in the top right-hand corner and select My Learning Profile and then the My Vouchers tab. Voucher codes are sent to the email address in your ServiceNow University account. Vouchers expire 1 year after the completion of the course, and the exam must be completed by the expiration.

Please see the Cancellation and Rescheduling Policy.

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.

ServiceNow Administration Fundamentals (SNAF) Training

ServiceNow Admin Fundamentals Training Delivery Methods

ServiceNow Admin Fundamentals Training Course Information

ServiceNow Admin Fundamentals Training Outline

Learning Objectives

Live Instructor £2,100

ServiceNow Admin Fundamentals Training FAQ's

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