Course 2539
The ServiceNow Administration Advanced course teaches about the robust controls in the base instance in modules and labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate the application of concepts.
This course explores the ServiceNow application and how it is defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. Development and Debugging tools are introduced. The course examines the importance of reporting. Also, ServiceNow’s ability to integrate with many third-party applications and data sources is analyzed. The course reviews how ServiceNow data visualizations enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist. Tools for data hygiene are reviewed. The course emphasizes the importance of maintaining the system to provide a better user experience.
Online
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In this course, you will learn:
Prerequisites:
Day 1
Module 1: Application Data Management
Topic: Application Data Management
Topic: Data Population Continued
Topic: Data Searching
Module 2: Development and Debugging
Topic: Development
Topic: Debugging
Topic: Debugging Continued
Topic: Debugging Continued 2
Module 3: Application Data Management
Topic: Data Visualization Review
Topic: Database Views
Topic: Data Sources for Reporting
Topic: Dashboards
Topic: Good Practices
Day 2
Module 4: Integrations
Topic: Integrations Overview
Topic: Web Services REST
Topic: Web Services REST continued
Topic: MID Server
Topic: Direct Web Services and Scripted Web Services
Topic: Integration Hub
Module 5: Access and Security
Topic: Authentication, Authorization, Hardening
Topic: Authentication, Authorization, Hardening
Topic: ServiceNow Vault
Module 6: Platform Optimization and Maintenance-Data
Topic: Data Hygiene and CSDM
Topic: Common Service Data Model
Module 7: Platform Optimization and Maintenance - Instance
Topic: Performance Factors
Topic: : Instance Maintenance
Topic: Releases and Upgrades
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Please see the Cancellation and Rescheduling Policy.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.
The course is structured in a lecture-lab-lecture-lab-lecture-lab format. After each lecture, students will follow step-by-step instructions to complete the labs.
Along with assistance from an instructor, during these hands-on exercises, students will have opportunities to communicate will fellow classmates. The real-world examples provided in this course will strengthen the administration practices provided in the modules.
