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ServiceNow Human Resources (HR) Fundamentals Training

Course 2529

  • Duration: 2 days
  • Language: English
  • Level: Intermediate

The ServiceNow® Human Resources Service Delivery (HRSD) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. 

ServiceNow HR Fundamentals Course Delivery Methods

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

ServiceNow HR Fundamentals Course Information

ServiceNow HR Fundamentals Course Outline

Module 1: Overview of HR Service Delivery (HRSD) Application

  • Introduction to HRSD and its integration with the ServiceNow platform
  • Key features and functionalities of the HRSD application
  • Optional review of essential ServiceNow platform concepts

Module 2: HRSD Security and User Management

  • Understanding groups, users, and roles for contextual security in ServiceNow
  • In-depth exploration of HR Skills and their role in automatic HR Case assignment
  • Generating HR Profiles for multiple employees
  • Assigning roles to users for specific HR functions

Module 3: HR Service Management and Case Handling

  • Overview of Employee Center and HR Case management
  • Understanding HR table structures and their purpose
  • Creating and managing Document Templates
  • Defining HR Services for structured HR request fulfillment
  • Bulk Case creation for handling multiple HR requests efficiently

Module 4: HR Knowledge Management and HR Catalog

  • Best practices for HR Knowledge management
  • Implementing HR Criteria and User Criteria for knowledge access
  • Creating HR Catalog items for employees to submit HR cases

Module 5: HR Analytics and Reporting

  • Using HR Dashboards and Reports to track HR progress
  • Exploring ServiceNow Platform Analytics and data collection jobs
  • Configuring HR Surveys to measure employee satisfaction
  • Updating and triggering surveys to collect HR feedback
Commercial Pricing

£1,475

  • 2-Day Instructor-Led Training

  • ServiceNow Official Content

  • Available for Private Team Training

Would you like to take this course as a team?
  • Jul 9 - 10 8:00 AM - 4:00 PM BST
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  • Aug 20 - 21 8:00 AM - 4:00 PM BST
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  • Sep 10 - 11 9:00 AM - 5:00 PM BST
    Now Learning
  • Oct 15 - 16 8:00 AM - 4:00 PM BST
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  • Nov 12 - 13 8:00 AM - 4:00 PM GMT
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  • Dec 10 - 11 9:00 AM - 5:00 PM GMT
    Now Learning
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ServiceNow HR Fundamentals Course FAQs

Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details.

Please see the Cancellation and Rescheduling Policy.

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.

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