ServiceNow Hardware Asset Management (HAM) Fundamentals Training

This three-day training course aims to introduce you to the ServiceNow® ITSM Asset Management and Hardware Asset Management (HAM) products and familiarize you with techniques and best practices for creating and managing hardware assets and consumables throughout their lifecycle. The session format will alternate between discussions and labs giving you an opportunity to explore the application and apply the concepts learned.

Setting up an effective hardware asset management (HAM) practice includes key milestones:

• Planning a design
• Identifying the information required
• Deciding how that information can be obtained
• Determining what the asset processes should look like
• Establishing how the technology can support those items

Most successful HAM programs involve a variety of people and departments, including IT, finance, services, and end users. Investing time and careful consideration to build out the HAM practice produces a higher quality outcome.

Asset management and configuration management are related but have different goals. Asset management focuses on the financial tracking of company property. Configuration management focuses on building and maintaining elements and relationships that create an available network of services. Although this course will discuss the configuration management database (CMDB), the focus is on asset management.

ServiceNow HAM Fundamentals Course Delivery Methods

• Online

• Upskill your whole team by bringing Private Team Training to your facility.

ServiceNow HAM Fundamentals Course Information

In this course, you will:

In this three-day interactive ServiceNow Hardware Asset Management Fundamentals course, attendees will master the setup, configuration, and use of both the ServiceNow Asset Management and the Hardware Asset Management (HAM) applications, with a focus on:

• Controlling hardware and consumable inventory that is purchased and used
• Managing the cost of purchasing and managing hardware asset receiving
• Managing and optimizing the hardware asset life cycle from planning to disposal
• Achieving compliance with relevant standards and regulations
• Improving IT asset services for end users
• Creating standards and processes for managing assets

Prerequisites

It is recommended that students taking the course have working knowledge and experience of ServiceNow. It is also recommended that students understand basic IT asset management terminology. Suggested ServiceNow course prior to taking ServiceNow Hardware Asset Management Fundamentals is:

• ServiceNow Administration Fundamentals (SNAF) Training

At the end of the course, students will receive a voucher that enables them, if desired, to take the exam to become a ServiceNow Certified Implementation Specialist in Hardware Asset Management.