ITIL® 4 Strategist: Direct, Plan, and Improve Training

Duration: 3 days
Labs: Yes
Exam Voucher: Yes
Language: English
Level: Advanced

This ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT (Information Technology) organisation with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organisation's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam. This crossover exam fulfils a core requirement of the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

ITIL 4 Strategist DPI Training Delivery Methods

In-Person
Online

ITIL 4 Strategist DPI Training Information

In this course, you will learn how to:

Apply the key concepts of Direct, Plan and Improve.
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning.
Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system.
Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
Understand and know how to use the key principles and methods of Communication and Organisational Change Management to direction, planning and improvement.
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
Understand and know how to direct, plan and improve value streams and practices.
Continue learning and face new challenges with after-course one-on-one instructor coaching.

Training Prerequisites

You must hold the ITIL 4 Foundation Certificate (see Learning Tree course 1199, ITIL® 4 Foundation Training).

Certification Information

Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option (eligible for public events). In the case of an unsuccessful result, you can retake the exam within six months of your first try.

ITIL® 4 Strategist DPI Course Outline

Module 1: Understand the Key Concepts of Direct, Plan & Improve (DPI)

Direction
Planning
Improvement
Operating Model
Methods
Risks
Scope of control

Module 2: Understand the Differences Between the Following Key Concepts

Vision and Mission
Strategy, Tactics and Operations
Governance, compliance and management
Policies, Controls and Guidelines

Module 3: Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.

Cascade goals and requirements
Define effective policies, controls and guidelines
Place decision-making authority at the correct level

Module 4: Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System

The role of risk and risk management in DPI
How governance impacts DPI
Ensure that controls are sufficient, but not excessive

Module 5: Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements

Use the ITIL continual improvement model to improve the service value system or any part of the SVS
Identify assessment objectives, outputs, requirements and criteria
Select an appropriate assessment method for a particular situation
Define and prioritise desired outcomes of an improvement
Build, justify and advocate for a business case
Conduct improvement reviews and lesson learn analysis
Embed continual improvement at all levels of the SVS

Module 6: Understand and know how to use the key principles and methods of Communication and Organisational Change Management to direction, planning and improvement

Understand the nature, scope and potential benefits of organisational change management

Know how to use the key principles and methods of Communication & OCM:

Identify and manage different types of stakeholders
Effectively communicate with and influence others
Establish effective feedback channels
Establish effective interfaces across the value chain

Module 7: Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement

Define indicators and metrics to support objectives
Direct, plan and improve value streams and practices
Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
Select and use the appropriate methods and techniques to direct, plan and improve value streams and practices including addressing the 4 dimensions and Value Stream Mapping

Commercial Pricing

£1,730

3-day instructor-led training course
Practice exams and prep questions
Exam Voucher included
Take2 exam re-sit included (eligible on public events)
After-course instructor coaching benefit

Would you like to take this course as a team?

Include dates with afternoon start times

Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
Mar 4 - 6 9:00 AM - 4:30 PM GMT

Virtual
Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
Mar 11 - 13 1:00 PM - 8:30 PM GMT

Virtual
Apr 8 - 10 9:00 AM - 4:30 PM BST

London or Virtual
May 20 - 22 2:00 PM - 9:30 PM BST

Ottawa or Virtual
May 27 - 29 9:00 AM - 4:30 PM BST

London or Virtual
Jul 1 - 3 9:00 AM - 4:30 PM BST

London or Virtual
Jul 15 - 17 3:00 PM - 10:30 PM BST

Austin or Virtual
Aug 12 - 14 9:00 AM - 4:30 PM BST

London or Virtual
Aug 19 - 21 2:00 PM - 9:30 PM BST

Herndon, VA or Virtual
Sep 9 - 11 9:00 AM - 4:30 PM BST

London or Virtual
Sep 9 - 11 2:00 PM - 9:30 PM BST

New York or Virtual
Oct 7 - 9 2:00 PM - 9:30 PM BST

Ottawa or Virtual
Oct 28 - 30 9:00 AM - 4:30 PM GMT

London or Virtual
Dec 2 - 4 9:00 AM - 4:30 PM GMT

London or Virtual
Dec 2 - 4 3:00 PM - 10:30 PM GMT

Austin or Virtual
Jan 6 - 8 2:00 PM - 9:30 PM GMT

Herndon, VA or Virtual
Jan 27 - 29 2:00 PM - 9:30 PM GMT

New York or Virtual
Feb 24 - 26 2:00 PM - 9:30 PM GMT

Ottawa or Virtual

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ITIL 4 Strategist DPI Training FAQs

ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Direct, Plan and Improve book, which you should read as part of the 21 hours of personal study.

The ITIL 4 Strategic Leader (SL) designation is made up of two courses:

Learning Tree Course 1282, ITIL® 4 Strategist: Direct, Plan, and Improve Training
Learning Tree Course 1285, ITIL® 4 Leader: Digital and IT Strategy Training

If you have not yet achieved the ITIL 4 Managing Professional designation, you need to take both courses listed above and pass the related exams to earn the ITIL 4 Strategic Leader designation.

If you have already achieved the ITIL 4 Managing Professional designation, whether you earned it by working through the necessary ITIL 4 modules or with the ITIL 4 Transition module, you would only need to complete Course 1285, ITIL® 4 Leader: Digital and IT Strategy Training, and pass the related exam to achieve the ITIL 4 Strategic Leader designation.

Once you have ITIL 4 Foundation certification, this crossover course fulfils a core requirement for one of the four ITIL 4 Managing Professional core requirements and one of the two Strategic Leader certification requirements.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.

ITIL® 4 Strategist: Direct, Plan, and Improve Training

ITIL 4 Strategist DPI Training Delivery Methods

ITIL 4 Strategist DPI Training Information

ITIL® 4 Strategist DPI Course Outline

Module 1: Understand the Key Concepts of Direct, Plan & Improve (DPI)

Module 2: Understand the Differences Between the Following Key Concepts

Module 3: Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.

Module 4: Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System

Module 5: Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements

Module 6: Understand and know how to use the key principles and methods of Communication and Organisational Change Management to direction, planning and improvement

Module 7: Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement

Live Instructor £1,730

ITIL 4 Strategist DPI Training FAQs

What background do I need to take the instructor-led class?

What do I need to complete before the instructor-led class?

How do I earn the ITIL 4 Strategic Leader (SL) designation?

How does this ITIL 4 Strategist: Direct, Plan and Improve course help me achieve either ITIL 4 Managing Professional or Strategic Leader Certification?

When do I take my ITIL exam?

How do I know if I am eligible for the Take2 exam retake option?

How much does the Take2 exam retake cost?

Does the Take2 exam retake option expire?

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