Business Relationship Management (BRM) Training: Aligning IT & the Business

Level: Intermediate
Rating: 4.6/5 4.60/5 Based on 251 Reviews

In this Business Relationship Management (BRM) training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practises, and solve business problems in an IT environment. You learn to take on the role of the trusted IT adviser who can align the needs of the business with IT services.

Key Features of this Business Relationship Management (BRM) Training:

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

You Will Learn How To:

  • Build a strong alignment between IT and the business
  • Plan a strategy that positions you as a trusted IT advisor to key stakeholders
  • Choose IT projects that build trust and alignment
  • Articulate IT solutions that meet business needs
  • Differentiate your internal IT services for competitive solutions

Certifications/Credits:

IIBA CDUs PMI 17 PDU

Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
View Course Details & Schedule

Standard £1495

RESERVE SEAT

PRODUCT #902

TRAINING AT YOUR SITE

Team Training

  • Bring this or any training to your organisation
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching
View Details ›

Customize Your Team Training Experience

CONTACT US

Save More on Training with Learning Tree Training Vouchers!

Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.

In Class & Live, Online Training

  • 11 - 13 Sep ( 3 Days)
    9:00 AM - 4:30 PM BST
    London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 4 - 6 Dec ( 3 Days)
    9:00 AM - 4:30 PM GMT
    London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 26 - 28 Feb ( 3 Days)
    9:00 AM - 4:30 PM GMT
    London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 20 - 22 May ( 3 Days)
    9:00 AM - 4:30 PM BST
    London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • AFTERNOON START: Attend these live courses online via Anyware

    4 - 6 Sep ( 3 Days)
    2:00 PM - 9:30 PM BST
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 15 - 17 Jan ( 3 Days)
    2:00 PM - 9:30 PM GMT
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 4 - 6 Mar ( 3 Days)
    2:00 PM - 9:30 PM GMT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

Important Business Relationship Management (BRM) Course Information

  • Requirements

    • Two years of work experience in IT or business

Business Relationship Management (BRM) Course Outline

  • Overview of Relationship Management

    • Why organisations need successful relationships between IT and the business
    • Balancing the needs of IT and the business
    • Effectively aligning IT investments and business goals
  • Principles for Aligning IT and the Business

    The trusted IT advisor

    • Recognising how trust feels
    • Defining trust in an IT organisation
    • Building a trusted relationship

    Business Relationship Management (BRM) roles

    • IT relationship management vs. IT project management
    • Discovering your strengths and weaknesses
    • Required technical and social competencies
  • Determining the Current State of IT

    Defining a catalogue of services

    • Identifying IT products and services
    • The components of an ideal catalogue
    • Creating an initial catalogue from scratch
    • Ranking services with metrics

    Developing awareness of the organisational culture

    • The IntCRM Model
    • Overcoming common IT relationship barriers
    • Exploring how things get done in the organisation
    • Applying tools for culture analysis
  • Building the Trusted Relationship

    Knowing your stakeholders

    • The stakeholder relationship life cycle
    • Classifying the roles stakeholders play
    • The importance of stakeholder power and influence

    Optimising the first meeting

    • Planning the meeting
    • Models for understanding people
    • Explaining the role of the BRM
    • Confirming relationships and roles
    • Leaving with actions

    Planning the relationship strategy

    • Analysing the relationship
    • Recruiting trusted teams
    • Forming the plan
    • Executing the strategy
  • Facilitating Actionable IT Solutions

    Performing competitive analysis

    • Evaluating IT outsourcing and consulting solutions
    • Establishing your competitive advantage

    Identifying opportunities for improvement

    • Capturing, prioritising and documenting business needs
    • Applying a framework for prioritising and selecting projects
    • Picking quick-win projects

    Designing a strategy to meet customer needs

    • Conducting a modified SWOT analysis
    • Questions you should ask
    • Making a go or no-go decision
  • Winning Competitive IT Projects

    Responding to requests

    • Differentiating your services from your competitors'
    • Communicating your internal IT capabilities to the business
    • Validating business needs in business terms

    Selling your solutions to the business

    • Translating IT speak to business speak
    • Linking IT solutions to pains
    • Articulating IT solutions in terms of business value
    • Writing clear, tailored Service Level Agreements (SLAs)

    Managing project handoffs

    • Ensuring a seamless transition
    • Creating and maintaining communication channels
    • Building the relationship

    The IT relationship scorecard

    • Establishing performance metrics
    • Assessing BRM success
    • Analysing results

Team Training

Important Business Relationship Management (BRM) Course Information

  • Requirements

    • Two years of work experience in IT or business

Business Relationship Management (BRM) Course Outline

  • Overview of Relationship Management

    • Why organisations need successful relationships between IT and the business
    • Balancing the needs of IT and the business
    • Effectively aligning IT investments and business goals
  • Principles for Aligning IT and the Business

    The trusted IT advisor

    • Recognising how trust feels
    • Defining trust in an IT organisation
    • Building a trusted relationship

    Business Relationship Management (BRM) roles

    • IT relationship management vs. IT project management
    • Discovering your strengths and weaknesses
    • Required technical and social competencies
  • Determining the Current State of IT

    Defining a catalogue of services

    • Identifying IT products and services
    • The components of an ideal catalogue
    • Creating an initial catalogue from scratch
    • Ranking services with metrics

    Developing awareness of the organisational culture

    • The IntCRM Model
    • Overcoming common IT relationship barriers
    • Exploring how things get done in the organisation
    • Applying tools for culture analysis
  • Building the Trusted Relationship

    Knowing your stakeholders

    • The stakeholder relationship life cycle
    • Classifying the roles stakeholders play
    • The importance of stakeholder power and influence

    Optimising the first meeting

    • Planning the meeting
    • Models for understanding people
    • Explaining the role of the BRM
    • Confirming relationships and roles
    • Leaving with actions

    Planning the relationship strategy

    • Analysing the relationship
    • Recruiting trusted teams
    • Forming the plan
    • Executing the strategy
  • Facilitating Actionable IT Solutions

    Performing competitive analysis

    • Evaluating IT outsourcing and consulting solutions
    • Establishing your competitive advantage

    Identifying opportunities for improvement

    • Capturing, prioritising and documenting business needs
    • Applying a framework for prioritising and selecting projects
    • Picking quick-win projects

    Designing a strategy to meet customer needs

    • Conducting a modified SWOT analysis
    • Questions you should ask
    • Making a go or no-go decision
  • Winning Competitive IT Projects

    Responding to requests

    • Differentiating your services from your competitors'
    • Communicating your internal IT capabilities to the business
    • Validating business needs in business terms

    Selling your solutions to the business

    • Translating IT speak to business speak
    • Linking IT solutions to pains
    • Articulating IT solutions in terms of business value
    • Writing clear, tailored Service Level Agreements (SLAs)

    Managing project handoffs

    • Ensuring a seamless transition
    • Creating and maintaining communication channels
    • Building the relationship

    The IT relationship scorecard

    • Establishing performance metrics
    • Assessing BRM success
    • Analysing results

Business Relationship Management (BRM) Training FAQs

  • What is Business Relationship Management (BRM)?

    Business Relationship Management understand, interpret, and provide insight on IT services within the organisation.

  • What does a business relationship manager do?

    Business relationship managers provide value to their organisation by aligning business needs with IT services, while satisfying the needs of stakeholders.

  • Can I learn Business Relationship Management (BRM) online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

  • Can I earn Professional Development Units for the Business Relationship Management: Aligning IT & the Business course?

    Yes, you can receive PDUs from the Business Relationship Management: Aligning IT & the Business course.

    To find out how many PDUs you can receive, check out the PMI Q&A List ›

Questions about which training is right for you?

call 0800 282 353
chat Live Chat




100% Satisfaction Guaranteed

Your Training Comes with a 100% Satisfaction Guarantee!*

  • If you are not 100 % satisfied, you pay no tuition fee!
  • No advance payment required for most products.
  • Tuition fee can be paid later by invoice - OR - at the time of checkout by credit card.

*Partner-delivered courses may have different terms that apply. Ask for details.

London / Online (AnyWare)
London / Online (AnyWare)
London / Online (AnyWare)
London / Online (AnyWare)
Herndon, VA / Online (AnyWare)
New York / Online (AnyWare)
Herndon, VA / Online (AnyWare)
Preferred method of contact:
Chat Now

Please Choose a Language

Canada - English

Canada - Français