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Communication Skills









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Assertiveness Skills: Communicating with Authority & Impact

COURSE TYPE

Foundation

Course Number

244

Duration

3 Days

Enrol

About This Course: You gain self-awareness of your attitudes and behaviour patterns that promote or hinder assertive behaviour. Through video demonstrations, role-playing activities, journaling, skill development and workshops, you increase your ability to get work done using proven techniques.

You Will Learn How To

  • Demonstrate and model assertive behaviour for win-win outcomes
  • Gain self-awareness of your attitudes, behaviour patterns and habits
  • Develop a positive, proactive response to difficult behaviours
  • Exhibit confidence in your ability to address challenging situations
  • Enhance your skill set with proven tactics

Course Outline

  • Assertiveness Essentials

Recognising modes of interactive behaviour

  • Considering critical attributes of assertive behaviour
  • Identifying characteristics of nonassertive behaviour
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Asserting 360 degrees: peers, direct-reports, bosses and vendors
  • Assessing the impact of organisational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organisation
  • Expressing Personal Power

Pinpointing patterns of behaviour

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognising your conflict style
  • Responding differently to different situations
  • Considering the role of Emotional and Social Intelligence
  • Overcoming Challenging Situations

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning
  • Building Your Assertiveness Skill Set

Committing to assertive and skillful outcomes

  • Developing powerful nonverbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Developing the tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance
  • Mastering Assertiveness

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modelling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practising effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results
  • Launching Your Assertiveness Plan

Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritising changes in assertive behaviour

Putting the "action" into the assertiveness action plan

  • Constructing a blueprint for your action plan
  • Reinforcing your newly developed assertiveness skills
  • Scheduling time to assess progress
  • Practising assertive behaviours
  • Modifying your action plan to accommodate change
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrolment: No advance payment required.
Tuition Fee due 30 days after your course.

16 - 18 Nov London Enrol Now

How would you like to attend?

In-Class

15 - 17 Mar London/AnyWare Enrol Now

How would you like to attend?

Live, Online via Anyware
In-Class

12 - 14 Jul London Enrol Now

How would you like to attend?

In-Class

AFTERNOON START: Attend these live courses online via Anyware scheduled 2 PM - 9:30 PM BST

4 - 6 Jan New York/AnyWare Enrol Now

How would you like to attend?

Live, Online via Anyware
In-Class

25 - 27 Jan Herndon, VA/AnyWare Enrol Now

How would you like to attend?

Live, Online via Anyware
In-Class

8 - 10 Feb Rockville, MD/AnyWare Enrol Now

How would you like to attend?

Live, Online via Anyware
In-Class

26 - 28 Apr New York/AnyWare Enrol Now

How would you like to attend?

Live, Online via Anyware
In-Class

9 - 11 Aug Rockville, MD/AnyWare Enrol Now

How would you like to attend?

Live, Online via Anyware
In-Class

6 - 8 Sep New York/AnyWare Enrol Now

How would you like to attend?

Live, Online via Anyware
In-Class

Guaranteed to Run

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 0800 282 353 or click here

Tuition Fee

Standard

£1695

Course Tuition Fee Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Questions

Call 0800 282 353 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition fee savings to
which you or your organisation may be entitled.

Training Hours

Standard class hours:
9:00 a.m. - 4:30 p.m.

Last day class hours:
9:00 a.m. - 3:30 p.m.

Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest
4:30 p.m. - 5:30 p.m.

AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.


Last day class hours:
2:00 p.m. - 8:30 p.m.


Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.


Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 13 PDUs
Leadership : 1 PDUs
Business & Strategic : 3 PDUs

Read more ...

“I thoroughly enjoyed my communication skills course and plan to enroll in another. The instructor was excellent and adept at managing the various personalities in the class. In addition, the activities and evaluations enabled me to discover a little more about myself”.

- D. Johnson, Network Engineer
Verizon Global Networks

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