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This ITIL Foundation Certification training is where you can start your journey into the realm of ITIL (Information Technology Infrastructure Library). Gain an essential understanding of the ITIL framework as well as the best practises to more effectively manage IT service delivery to customers.
Key Features of this ITIL Training Course
ITIL Certification Course Description
Learning Tree's ITIL Foundation Certification training course includes 18 hours of Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) presented by a real-world ITIL-certification practitioner. The course provides comprehensive coverage of concepts within the Information Technology Infrastructure Library (ITIL). In order to pass your ITIL Foundation exam, you are given practical assignments, practise exam questions and daily review sessions. You will also explore and evaluate good practice in IT service management based on the ITIL methodology. You also assess the activities, roles and security issues involved in the service management lifecycle, examine the components of each of the core service management.
The ILT/VILT versions of this course offer you the opportunity to earn the following industry credits and certifications.
Who Should Attend The ITIL Training Course
All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee
Online or In-person
ITIL Learning Path
This course is part of Learning Tree’s ITIL Learning Path. Chart your course to success today! View Learning Tree’s ITIL Learning Path ›
Concepts of IT service management
The service lifecycle
The five core processes
The value of the ITIL service lifecycle
Identifying and documenting the services
Optimising the infrastructure
Value-creation through services
Exploring the importance of people, processes, products and partners
Continual service improvement
Outlining IT organisation functions
Defining service roles
Course Tuition Fee Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.
Days 1 - 2 class hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 3 class hours:
9:00 a.m. - 3:45 p.m.
Two 15-minute breaks
2:45 p.m. - 3:45 p.m.
*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.
Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organisation (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organisations and individuals manage their projects, programmes, and services.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
“Our organization has an ISO certification and achieved CMMI Level 3. ITIL Foundations learning helped me to understand how ITIL fits within the frameworks of ISO and CMMI to build a higher performing organization”.
- S. Moss, Program Manager