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What Is ITIL? + Key Benefits of this ITIL Certification Course:
This ITIL Foundation Certification training course is where you can start your journey into the realm of ITIL (Information Technology Infrastructure Library). ITIL is the most recognized Service Management framework in IT. It consists of five core disciplines that provide recommendations on:
1) Service Strategy 2) Service Design 3) Service Transition 4) Service Operation 5) Continual Service Improvement
These disciplines represent a service lifecycle framework that enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organization.
In this ITIL Foundation course, you gain an essential understanding of the ITIL framework as well as the best practices to more effectively manage IT service delivery to customers. This three-day course taught by real-world ITIL practitioners will provide the knowledge needed to pass the ITIL foundation certification exam, two credits towards ITIL Expert certification, and entry points to more advanced ITIL courses.
Concepts of IT service management
The service lifecycle
The five core processes
The value of the ITIL service lifecycle
Identifying and documenting the services
Optimising the infrastructure
Value-creation through services
Exploring the importance of people, processes, products and partners
Continual service improvement
Outlining IT organisation functions
Defining service roles
Course Tuition Fee Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
ITIL Certification Success Package
Exclusively available from Learning Tree, your ITIL training comes with a suite of benefits, including: unlimited course and exam retakes, free webinars, and expert guidance through the ITIL certification process.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.
Days 1 - 2 class hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 3 class hours:
9:00 a.m. - 3:45 p.m.
Two 15-minute breaks
2:45 p.m. - 3:45 p.m.
*All AnyWare remote attendees will need to contact our Learning Tree Customer Service department prior to their course start date in order to make arrangements for taking the necessary ITIL exam.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
“Our organization has an ISO certification and achieved CMMI Level 3. ITIL Foundations learning helped me to understand how ITIL fits within the frameworks of ISO and CMMI to build a higher performing organization”.
- S. Moss, Program Manager