ITIL® (Version 5) Foundation Bridge Training

Course 1379

Duration: 1 day
Labs: Yes
Exam Voucher: Yes
Language: English
Level: Foundation

The ITIL^® (Version 5) Foundation BRIDGE Training course is designed for professionals who already hold ITIL 4 certification and need to transition efficiently to ITIL (Version 5). The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 material.

You will gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital product and service management, including data-driven decision-making, value streams, and AI-enabled ways of working. The course emphasises practical understanding and organisational relevance, enabling immediate application of ITIL (Version 5) concepts.

ITIL (Version 5) Foundation Bridge Training Course Delivery Methods

In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.

ITIL (Version 5) Foundation Bridge Training Course Information

This ITIL (Version 5) Foundation Training course includes:

Accredited course content and curriculum
ITIL (Version 5) Foundation Exam
1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)

In this ITIL (Version 5) Foundation course, you will learn the following:

Understand what has changed from ITIL 4 to ITIL (Version 5)
Apply the ITIL (Version 5) digital product and service management model
Understand the updated ITIL Product and Service Lifecycle
Use ITIL (Version 5) concepts to improve service delivery and collaboration
Understand value streams, governance, and continual improvement in ITIL (Version 5)
Prepare for and pass the ITIL (Version 5) Foundation certification exam

ITIL (Version 5) Foundation Training Prerequisites

Participants must hold ITIL 4 Foundation or a higher ITIL 4 certification (excluding ITIL 4 Cloud and Sustainability).

ITIL (Version 5) Foundation Certification Information

To earn the ITIL (Version 5) Foundation certification, you must:

Sit for the ITIL (Version 5) Foundation exam via PeopleCert’s online proctoring service
Answer 13 out of 20 multiple-choice questions correctly (65%)
Complete a 30-minute closed-book exam

ITIL (Version 5) Foundation Bridge Training Outline

Learning Objectives

Module 1: Key Concepts of Digital Product and Service Management

Differences between ITIL 4 and ITIL (Version 5)
Digital products and digital services
Product and Service Lifecycle model
Value, outcomes, costs, risks
Utility, warranty, sustainability, user experience

Module 2: Service Relationships

Organisations, service providers, service consumers, and digital product vendors
Service relationship types
Service offerings and service journeys
Roles: sponsor, customer, user
Service quality, service levels, and SLAs

Module 3: The ITIL Value System

Components of the ITIL Value System
Purpose and value co-creation
Relationship between value system elements

Module 4: Governance

Purpose and role of governance
Governance of digital technology
Governance activities: evaluate, direct, monitor

Module 5: ITIL Guiding Principles

Overview of the seven guiding principles
Applying principles in different contexts
Interaction of principles and feedback

Module 6: Value Chain and ITIL Management Practices

Product and Service Lifecycle activities
Discover, design, acquire, build, transition, operate, deliver, support
Role of management practices
ITIL Official Practice Guides

Module 7: Value Streams: Mapping and Management

Core and enabling value streams
Value stream mapping
Value stream management
Workflow optimisation and complexity thinking

Module 8: Continual Improvement

Continual Improvement Model
Role of continual improvement in ITIL
Applying improvement across the value system

Module 9: The ITIL Four Dimensions of Product and Service Management

Organisations and people
Information and technology
Partners and suppliers
Value streams and processes
External and internal influencing factors

Module 10: ITIL and AI

AI, GenAI, and agentic AI concepts
AI support across lifecycle activities
ITIL AI Capability Model
AI governance considerations

Module 11: ITIL and Other Frameworks

ITIL and DevOps
ITIL and PRINCE2

Commercial Pricing

£795

1-day instructor-led training course
1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)
ITIL (Version 5) Foundation Exam
After-course coaching available
Accredited course content and curriculum

Would you like to take this course as a team?

Include dates with afternoon start times

Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
May 21 2:00 PM - 10:00 PM BST

Virtual
Jun 15 9:00 AM - 5:00 PM BST

Virtual
Jul 6 2:00 PM - 10:00 PM BST

Virtual
Aug 17 2:00 PM - 10:00 PM BST

Virtual
Sep 1 9:00 AM - 5:00 PM BST

Virtual
Oct 5 2:00 PM - 10:00 PM BST

Virtual
Nov 9 9:00 AM - 5:00 PM GMT

Virtual
Nov 16 2:00 PM - 10:00 PM GMT

Virtual
Jan 6 2:00 PM - 10:00 PM GMT

Virtual
Jan 11 9:00 AM - 5:00 PM GMT

Virtual
Feb 18 2:00 PM - 10:00 PM GMT

Virtual
Mar 30 9:00 AM - 5:00 PM BST

Virtual
Apr 5 2:00 PM - 10:00 PM BST

Virtual

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ITIL (Version 5) Foundation Bridge Training FAQs

ITIL (Version 5) is the modern evolution of the ITIL framework, designed for today’s digital and AI‑enabled organisations. It provides integrated guidance for managing digital products and services across their entire lifecycle, with a strong emphasis on user experience, agility, and value co‑creation.

ITIL helps organisations manage and improve how digital products and services are created, delivered, supported, and enhanced. By applying ITIL practices, teams can work more effectively, align strategy with operations, strengthen digital experiences, and continually improve outcomes.

This course is intended for professionals who already hold ITIL 4 certification and need to transition to ITIL (Version 5) efficiently.

1 year of PeopleCert Plus Membership is included with this course. Membership includes:

Mock exam to help you prepare
Free exam retake just in case
Full access to all PeopleCert’s library of resources & tools
Exclusive Plus-only benefits

ITIL® (Version 5) Foundation Bridge Training

ITIL (Version 5) Foundation Bridge Training Course Delivery Methods

ITIL (Version 5) Foundation Bridge Training Course Information

ITIL (Version 5) Foundation Bridge Training Outline

Learning Objectives

Live Instructor £795

ITIL (Version 5) Foundation Bridge Training FAQs

What is ITIL (Version 5)?

What is ITIL used for?

Who should attend this ITIL (Version 5) Foundation course?

What is PeopleCert Plus Membership?

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