ITIL® 4 Foundation Training

Duration: 3 days
Labs: Yes
Exam Voucher: Yes
Language: English
18 PMI PDUs
Level: Foundation

Exam Study On-Demand

Prep for the exam on-demand, anytime, anywhere.

This ITIL 4 Foundation Training course is designed for professionals who want to adopt ITIL to improve service management. In this course, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam, learn about the end-to-end IT/digital operating model, and use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.

You will also explore the service value chain and IT service management practices, identify opportunities to develop IT practices using ITIL guidelines, and recognize the importance of IT and business integration. The course includes instructor-guided or self-paced learning options, practice exams, prep questions, and additional resources.

ITIL 4 Foundation Training Delivery Methods

In-Person
Online

ITIL 4 Foundation Training Information

This ITIL 4 Foundation Training course includes:
- Instructor-guided or self-paced learning options
- Accredited course content and curriculum
- ITIL 4 Foundation exam
- Take2 exam re-sit
- Practice exams, prep questions, and additional resources
In this ITIL 4 Foundation course, you will learn the following:
- The ITIL 4 end-to-end IT/digital operating model.
- How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.
- The impact of technology and IT teams in a broader business strategy.
- Prepare for and pass the ITIL 4 Foundation certification exam.
- Identify opportunities to develop IT practices using ITIL guidelines.
- Interact with IT teams using ITIL 4 terminology and concepts.
- Explore the service value chain and IT service management practices.
- Recognize the importance of IT and business integration.
- Continue learning and face new challenges with after-course one-on-one instructor coaching.
ITIL 4 Foundation Training Prerequisites

No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.
ITIL 4 Foundation Certification Information

To earn this certification, you must:
- Sit for the ITIL 4 Foundation exam via PeopleCert®’s online proctoring service.
- Score a 65% on the exam in 60 minutes.

ITIL 4 Foundation Training Outline

Module 1: Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

Service Value System (SVS) and Service Value Chain
Organizations
Service Provisioning and Consumption
Customers, Users, Sponsors, and Other Stakeholders
Services, Products, and Service Offerings
Service Relationships
Value, Outcomes, Costs, and Risks
Utility and Warranty

Module 2: The Four Dimensions

Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes

Module 3: The Service Value System

Opportunity, Demand, and Value
Guiding Principles
Governance
ITIL Practices
Continual Improvement
Organizational Silos

Module 4: The Service Value Chain

Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support
Inputs of the SVS: Opportunities & Demand
Outcome of the SVS: Value
Addressing the Challenges of Silos

Module 5: The Seven Guiding Principles

Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate

Module 6: ITIL Practices: Practice Overview and General Management Practices

Practices and Processes
Continual Improvement
Information Security Management
Supplier Management
Relationship Management

Module 7: ITIL Practices: Service Management and Technical Management Practices

Service Level Management
Event Management
Service Desk
Service Request Management
Incident Management
Problem Management
Change Enablement
IT Asset Management
Service Configuration Management
Release Management
Deployment Management

Commercial Pricing

£1,530

3-day instructor-led training course
Practice exams and prep questions
After-course coaching available
Exam voucher included

Would you like to take this course as a team?

Include dates with afternoon start times

Oct 28 - 30 9:00 am - 5:00 pm GMT

London or Virtual
Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
Oct 28 - 30 1:00 pm - 9:00 pm GMT

Virtual
Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
Nov 18 - 20 2:00 pm - 10:00 pm GMT

Virtual
Nov 23 - 25 2:00 pm - 10:00 pm GMT

Ottawa or Virtual
Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
Nov 25 - 27 9:00 am - 5:00 pm GMT

London or Virtual
Dec 2 - 4 2:00 pm - 10:00 pm GMT

Virtual
Jan 13 - 15 9:00 am - 5:00 pm GMT

London or Virtual
Jan 13 - 15 3:00 pm - 11:00 pm GMT

Austin or Virtual
Jan 27 - 29 2:00 pm - 10:00 pm GMT

Toronto or Virtual
Feb 3 - 5 2:00 pm - 10:00 pm GMT

New York or Virtual
Feb 17 - 19 2:00 pm - 10:00 pm GMT

Ottawa or Virtual
Feb 24 - 26 9:00 am - 5:00 pm GMT

London or Virtual
Feb 24 - 26 2:00 pm - 10:00 pm GMT

Herndon, VA or Virtual
Apr 7 - 9 3:00 pm - 11:00 pm BST

Austin or Virtual
Apr 21 - 23 2:00 pm - 10:00 pm BST

Toronto or Virtual
Apr 28 - 30 9:00 am - 5:00 pm BST

London or Virtual
Apr 28 - 30 2:00 pm - 10:00 pm BST

New York or Virtual
May 12 - 14 2:00 pm - 10:00 pm BST

Ottawa or Virtual
May 19 - 21 2:00 pm - 10:00 pm BST

Herndon, VA or Virtual
Jun 22 - 24 9:00 am - 5:00 pm BST

London or Virtual
Jun 28 - 30 3:00 pm - 11:00 pm BST

Austin or Virtual
Jul 28 - 30 2:00 pm - 10:00 pm BST

New York or Virtual
Aug 4 - 6 2:00 pm - 10:00 pm BST

Toronto or Virtual
Aug 25 - 27 2:00 pm - 10:00 pm BST

Ottawa or Virtual
Sep 1 - 3 2:00 pm - 10:00 pm BST

Herndon, VA or Virtual

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ITIL 4 Foundation Training FAQs

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices. In addition, it expands itself to the broader context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

IT service management ensures organizations effectively and professionally manage and support the people, processes, and technologies within a business environment. By applying the ITIL service management practices covered in this and other ITIL courses, organizations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.

To earn this certification, you must:

Sit for the ITIL 4 Foundation exam via PeopleCert^®’s online proctoring service.
Score a 65% on the exam in 60 minutes.

Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.

Before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

The following ITIL materials will be sent to you electronically two weeks prior to the course. We recommend you read them before your course:

ITIL 4 Foundation Manual
Course syllabus

The cost of the ITIL 4 exam for Foundation certification is over $300 when purchased through a testing center, but the exam is included as part of your course tuition at no extra charge.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree, for publicly scheduled course events.

Yes, you must re-sit the exam within six months of your initial exam.

ITIL® 4 Foundation Training

ITIL 4 Foundation Training Delivery Methods

ITIL 4 Foundation Training Information

ITIL 4 Foundation Training Outline

Module 1: Service Management

Module 2: The Four Dimensions

Module 3: The Service Value System

Module 4: The Service Value Chain

Module 5: The Seven Guiding Principles

Module 6: ITIL Practices: Practice Overview and General Management Practices

Module 7: ITIL Practices: Service Management and Technical Management Practices

Live Instructor £1,530

ITIL 4 Foundation Training FAQs

What is ITIL 4?

What is ITIL used for?

How do I get the ITIL 4 certification Foundation Certificate?

Who should attend this ITIL 4 Foundation course?

What background do I need for the ITIL 4 Foundation course?

How should I prepare for this course?

When do I receive materials for the Instructor-Led training?

What is the cost of the ITIL 4 Foundation exam?

How do I know if I am eligible for the Take2 exam retake option?

How much does the Take2 exam retake cost?

Does the Take2 exam retake option expire?

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