ITIL 4® – The Future of ITSM

ITIL 4 is here, and there’s never been a better time to embark on your ITSM certification journey — but where do you start? In this on-demand webinar, ITIL Expert Sandy Kelly introduces ITIL 4, and discusses how ITSM with ITIL 4 can serve as a strategic capability to support organizational agility, resilience, and velocity.

In this on-demand webinar, you’ll learn:

  • The 7 guiding principles of ITIL 4
  • The 4 dimensions of service management
  • The strength of the service value chain
  • The ITIL 4 practices
  • General, service, and technical management best practices


Earn 1 CEU. Credits are self-reported to the industry certifying bodies. Check their respective websites for details/qualifications.

[Webinar ID #1151]

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Presented by Sandy Kelly, ITIL Consultant, Author & Instructor

Sandy Kelly is a process-oriented IT professional with proven success in managing and directing a broad range of corporate IT platforms.  She is recognized for her expertise in process implementation to institute change, improve service and reduce costs. Her proven capacity to implement programs that drive awareness, decrease exposure, and strengthen an organization’s ability to reduce risk. Her deep knowledge of ITIL has been proven over and over as co-author of our new ITIL courses, as well as with her outstanding success in the classroom.

Sandy received her undergraduate degree from Cornell University and her MBA from Georgetown University.