FitSM - The New World of Service Management

FitSM is a free and lightweight standards family that enables effective IT service management in the broadest range of organizations. In this on-demand webinar, we will introduce you to FitSM, the key concepts, benefits, and why organizations now show a keen interest in lightweight IT service management standards.


Attendees of this webinar will learn:

  • What is FitSM?
  • Key Concepts / The Structure of FitSM
  • The benefits of FitSM
  • Why are organizations adopting FitSM?


Earn 1 CEU for Attending.

[Webinar ID# 5315]

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Hitesh Patel

Award-Winning ITIL Author, Instructor & Transformation Consultant Hitesh Patel is a world-renowned ITIL trainer and consultant who has helped many international clients successfully adopt ITIL within their organizations.

Sandy Kelly

Sandy Kelly is a process-oriented IT professional with proven success in managing and directing a broad range of corporate IT platforms.  She is recognized for her expertise in process implementation to institute change, improve service and reduce costs. Her proven capacity to implement programs that drive awareness, decrease exposure, and strengthen an organization’s ability to reduce risk. Her deep knowledge of ITIL has been proven over and over as co-author of our new ITIL courses, as well as with her outstanding success in the classroom.

FitSM Webinar FAQ

This webinar will include content that will appeal to anyone who has an interest in service management, ITIL or working within an IT environment.

Job roles include:

  • All IT Roles
  • Including Managers and Directors

All attendees of past ITIL course events will benefit from the content.

We're excited to launch Learning Tree course 1280, FitSM® Foundation Certification Training. In this FitSM Foundation training course, you’ll learn to implement the foundations of effective IT Service Management (ITSM) processes using Fits — a concise, lightweight, and achievable ITSM standard.

Yes! Earn 1 CEU for Attending. Credits are self-reported to the industry certifying bodies. Check their respective websites for details/qualifications.