Windows 10 (MD-100)

This module introduces the tools and features of Windows 10 for authorising access to Windows 10 clients. Students will learn about methods for how users sign in to Windows 10. This module also covers restricting what users can or cannot do on a device through methods like UAC and account types.

Lessons

• Authentication
• Managing Users and Groups
• Configuring User Account Control
• Implementing Device Registration

Lab: Managing Domain Authentication

Lab: Managing Local User and Microsoft Account Authentication

Lab: Managing password and account options

Lab: Managing Azure AD Authentication

After completing this module, students will be able to:

• Describe the different methods for securing data and the Windows 10 OS.
• Describe the different types of user and service accounts.
• Configure Windows Hello.
• Configure user account control.
• Register a device with a domain.

This module covers common post-installation tasks in Windows 10. Students will learn how to customise the user interface, as well as use the control panel and settings app to configure common OS settings. This course will also introduce students to Windows PowerShell. This module will cover how device drivers work and how they work. Students will also be introduced to managing and configuring hardware peripherals such as printers.

Lessons

• Configure and Customise the Windows Start Menu
• Common Configuration Options
• Advanced Configuration Methods
• Managing Drivers and Devices

Lab: Managing local and network printers

Lab: Managing Windows 10 Settings

Lab: Synchronising settings between devices

After completing this module, students will be able to:

• Customise the Windows 10 UI.
• Configure device-specific settings such as power plans and mobile device options.
• Use the Windows control panel and setting app to configure settings.
• Perform tasks using Windows PowerShell.
• Describe concepts related to drivers.
• Describe printer management concepts.
• Configure client-side printing and manage print server properties.

In this module, students will learn about keeping Windows 10 up to date. Students will be introduced to the new Windows servicing model and how it applies to various scenarios. Students will learn the various methods for updating Windows and applications, as well as managing updates using tools like group policy and Windows Update for Business.

Lessons

• Windows Servicing Model
• Updating Windows

Lab: Managing Windows Update Settings

After completing this module, students will be able to:

• Describe the Windows servicing model.
• Configure Windows update settings.
• Describe updating Windows using WSUS.
• Describe updating Windows using Windows Update for Business.
• Configure Windows update using group policy.

In this module, students will learn about networking concepts. This module will introduce IPv4 and IPv6, and concepts like DNS. Students will learn how to configure network settings in Windows, as well as learn about wireless network technologies. The module will conclude with methods of managing Windows remotely.

Lessons

• Configure IP Network Connectivity
• Implement Name Resolution
• Implement Wireless Network Connectivity
• Remote Access Overview
• Remote Management

Lab: Configuring Network Connectivity

Lab: Configuring and Testing Name Resolution

Lab: Administering Windows 10 Using Remote Management

After completing this module, students will be able to:

• Configure IP network connectivity.
• Describe how name resolution works.
• Describe remote access technologies like VPNs.
• Configure Windows for remote management and access.

This module covers storage configuration and management in Windows 10. Students will be introduced to the local, cloud, and virtual storage options. This course will also cover configuring storage on client devices and introduce storage spaces.

Lessons

• Managing Storage
• Managing Disks and Volumes
• Managing Storage Spaces

Lab: Creating a Storage Space

Lab: Managing Storage

After completing this module, students will be able to:

• Describe the options and benefits of the local, cloud, and virtual storage.
• Configure local disk partitions and volumes.
• Describe the capabilities and benefits of Storage spaces.

• Overview of File Systems
• Configuring and Managing File Access
• Configuring and Managing Shared Folders
• Managing User Files

Lab: Configuring and Managing Permissions and Shares

Lab: Using Conditions to Control Access and Effective Permissions

Lab: Work Folders

Lab: Synchronising files with OneDrive

After completing this module, students will be able to:

• Describe the differences and benefits of supported file systems.
• Configure file and folder permissions.
• Configure shared folders.
• Secure Windows through local policy settings.

In this module, students will be introduced to App management in Windows 10. This module will cover the different types of apps and supported installation methods. Students will learn how to install apps using manual and automated methods, as well as manage app delivery using the Windows Store. Finally, this module will cover the differences between Internet Explorer and Microsoft Edge.

Lessons

• Providing Apps to Users
• Managing Universal Windows Apps
• Web Browsers in Windows 10

Lab: Configuring Microsoft Edge to support Internet Explorer Enterprise Mode

Lab: Installing Apps in Windows 10

After completing this module, students will be able to:

• Describe the different types of applications.
• Install applications manually and using automated methods.
• Manage application deployment using the Windows Store.
• Learn about web browser features in Windows 10.

This module introduces students to protecting devices from external threats. Students will learn about the different types of common threats. This module will teach students about using encryption, firewalls, and IPSec to help protect against threats. The module will conclude with how to configure and use Windows Defender and AppLocker.

Lessons

• Malware and Threat Protection
• Windows Defender
• Connection Security Rules
• Advanced Protection Methods

Lab: Configuring Microsoft Defender Antivirus and Windows Security

Lab: Configuring Firewall and Connection Security

Lab: Configuring BitLocker

After completing this module, students will be able to:

• Identify common security threats.
• Describe the methods by which you can mitigate these common security threats.
• Describe the different methods of encryption.
• Describe how a Windows firewall can secure the device.
• Describe the benefits of using IPSec.
• Describe the different features of Windows Defender.
• Describe the benefits of using AppLocker.

This module will cover the Windows 10 architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimise Windows 10.

Lessons

• Windows Architecture
• Support and Diagnostic Tools
• Monitoring and Troubleshooting Computer Performance

Lab: Monitoring Reliability and Performance

Lab: Monitoring Events

After completing this module, students will be able to:

• Describe the Windows architecture.
• Describe key stages in troubleshooting.
• Describe the purpose and benefits of the various tools in Windows.
• Use monitoring tools to establish a performance baseline
• Optimise performance on Windows 10 clients.

This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.

Lessons

• File Recovery in Windows 10
• Application Troubleshooting

Lab: Using File History to Recover Files

After completing this module, students will be able to:

• Describe the different methods of file recovery.
• Configure Windows 10 to support individual file and system recovery.
• Recover a device using the Reset This PC function.
• Solve application compatibility issues with the Application Compatibility Toolkit.
• Troubleshoot common browser issues.

In this module, Students will learn how to troubleshoot startup and service issues related to the operating system. This module will teach the different startup and recovery options, and how to troubleshoot different Windows services.

Lessons

• Troubleshooting Windows Startup
• Troubleshooting Operating System Service Issues

Lab: Using Advanced Startup and Windows RE to recover from Boot Failures

Lab: Recovering Windows using Reset This PC

After completing this module, students will be able to:

• Describe the various methods of identifying and recovering from startup issues.
• Describe when to use the various advanced startup options.
• Identify and disable a failed service.
• Identify and mitigate common locked account scenarios.

This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.

Lessons

• Troubleshooting Device Driver Failures
• Overview of Hardware Troubleshooting
• Troubleshooting Physical Failures

Lab: Troubleshooting Hardware by Using Windows Memory Diagnostics

Lab: Recovering Windows by using a Restore Point

After completing this module, students will be able to:

• Troubleshoot and remediate driver issues.
• Troubleshoot Peripherals.