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Dynamics 365 Field Service helps organisations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organisational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organisational goals.
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
Basic understanding of Dynamics 365 features, functionality, and navigation.
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Yes, this course helps prepare you for the “Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate” certification.