Management Skills Training

Course 290 Advantage Plan Course

Duration: 3 days
Language: English
23 PMI PDUs
Level: Foundation

In this Management Skills Training course, you will learn the fundamental management skills and leadership competencies, including how to:

Motivate and empower your teammates with passion
Facilitate effective communication
Delegate tasks clearly
Develop a proactive customer-focused approach
Enhance your leadership abilities through emotional intelligence

Management Skills Training Delivery Methods

In-Person
Online

Management Skills Training Course Benefits

Apply core management behaviors and techniques to deliver optimal results

Enhance leadership ability by developing emotional intelligence

Communicate with, motivate, and empower your team

Delegate work to individuals and teams

Develop a management vision for success

Continue learning and face new challenges with after-course one-on-one instructor coaching

Management Skills Training Outline

Module 1: Setting the Stage for Great Management

In this module, you will learn how to:

Define customer success
Establish a sense of direction based on customer and organizational vision
Adopt a continuous improvement mindset
Empower people for high performance
Identify stakeholder needs
Map the stakeholder environment
Identify mutual and conflicting expectations
Establish success criteria for your team

Module 2: Applying a Model for Management Excellence

In this module, you will learn how to:

Make the transition from expert to manager
Manage people with more experience and skill
Develop a management role model
Adapt the model to your managerial situation

Module 3: Managing with Emotional Intelligence (EI)

In this module, you will learn how to:

Develop three key interpersonal skills
Work with others by applying integral interpersonal skills
Respond appropriately in important situations
Use emotional intelligence (EI) to lead by example

Module 4: Motivating Individuals for Performance

In this module, you will learn how to:

Avoid the top demotivators
Leverage motivators that work for everyone
Maximize your impact on motivation
Match motivators to individual expectations
Identify people's basic needs
Recognize and respond to generational differences
Develop and apply a motivational strategy

Module 5: The Art of Delegation

In this module, you will learn how to:

Create a spirit of partnership
Set common goals for your team
Apply a proven step-by-step process for delegation
Determine individual strengths
Build on natural talents
Collaborate effectively for successful outcomes

Module 6: Achieving Goals Through People

In this module, you will learn how to:

Set group norms for yourself and your team
Establish shared purpose and mutual accountability
Create an environment conducive to collaboration
Enhance communication through a three-layer goal clarification model

Module 7: A Proactive Approach to Managing Performance

In this module, you will learn how to:

Encourage others to achieve their potential
Utilize continuous appraisal techniques
Integrate coaching and appraisal to build performance
Intervene effectively when performance goes off track
Reinforce and redirect behaviors with constructive feedback

Module 8: Finding and Applying Your Management Style

In this module, you will learn how to:

Craft your personal approach to management
Create momentum and flexibility in your team
Take action to implement your personal goals
Challenge organizational constraints

Commercial Pricing

£1,960

3-day instructor-led training course
After-course coaching available

Would you like to take this course as a team?

Include dates with afternoon start times

Mar 18 - 20 9:00 AM - 4:30 PM GMT

London or Virtual
Apr 8 - 10 9:00 AM - 4:30 PM BST

London or Virtual
May 27 - 29 9:00 AM - 4:30 PM BST

London or Virtual
May 27 - 29 2:00 PM - 9:30 PM BST

Herndon, VA or Virtual
Jun 16 - 18 3:00 PM - 10:30 PM BST

Austin or Virtual
Jul 8 - 10 9:00 AM - 4:30 PM BST

London or Virtual
Jul 22 - 24 2:00 PM - 9:30 PM BST

New York or Virtual
Aug 12 - 14 9:00 AM - 4:30 PM BST

London or Virtual
Aug 26 - 28 2:00 PM - 9:30 PM BST

Ottawa or Virtual
Sep 16 - 18 9:00 AM - 4:30 PM BST

London or Virtual
Sep 23 - 25 2:00 PM - 9:30 PM BST

Herndon, VA or Virtual
Oct 21 - 23 9:00 AM - 4:30 PM BST

London or Virtual
Oct 28 - 30 2:00 PM - 9:30 PM GMT

Austin or Virtual
Nov 25 - 27 9:00 AM - 4:30 PM GMT

London or Virtual
Dec 16 - 18 2:00 PM - 9:30 PM GMT

New York or Virtual
Jan 20 - 22 2:00 PM - 9:30 PM GMT

Ottawa or Virtual

Scroll to view additional course dates

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Management Skills Training FAQs

Not only is it Management Skills for IT Management but for all environments that can benefit from leading with vision, motivation and passion, facilitating effective communication and delegating with clarity to individuals and teams.

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

Yes, you can receive PDUs from the Management Skills course.

To find out how many PDUs you can receive, check out the PMI Q&A List ›