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+44 (0) 207 874 5000

ITIL® Strategy (Version 5) Certification Training

Course 1385

  • Duration: 2 days
  • Language: English
  • Level: Intermediate

The ITIL® Strategy (Version 5) course equips learners with the knowledge and tools to develop, implement, and sustain effective strategy in modern, digital, and AI‑enabled organisations. Participants learn how strategy operates across products, services, and operating models, and how to translate strategic intent into measurable outcomes using the ITIL Strategy Management Model.

ITIL Strategy Certification Training Delivery Methods

  • In-Person

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

ITIL Strategy Certification Training Information

  • This ITIL Strategy (Version 5) Training course includes:

    • Accredited course content and curriculum
    • ITIL Strategy (Version 5) Exam
    • 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)

    In this ITIL Strategy (Version 5) course, you will learn the following:

    • Core ITIL concepts as they apply to strategy
    • The ITIL Strategy Management Model and its two lifecycles
    • How to develop and implement strategy in VUCA environments
    • How strategy connects to business and operating models
    • Sustainable strategy management and strategic capabilities
    • How ITIL integrates strategy with AI, DevOps, and PRINCE2
    • How to prepare for and pass the ITIL® Strategy certification exam

    ITIL Strategy (Version 5) Training Prerequisites

    Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.  

    ITIL Strategy (Version 5) Certification Information

    To earn the ITIL® Strategy (Version 5) certification, you must:

    • Sit for the ITIL Strategy (Version 5) exam via PeopleCert’s online proctoring service

ITIL Transformation Certification Training Outline

Module 1: ITIL Foundation Recap

  • ITIL guiding principles and the ITIL Value System
  • Digital products, services, and lifecycle management
  • Value, outcomes, costs, and risks

Module 2: Key Concepts of ITIL Strategy

  • Strategy, digital strategy, vision, purpose, and values
  • Digital transformation and innovation
  • Strategy in VUCA environments
  • Business and operating models

Module 3: Strategy Across the ITIL Four Dimensions

  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

Module 4: The ITIL Strategy Management Model

  • Purpose and structure of the model
  • Strategy development lifecycle
  • Strategy implementation lifecycle

Module 5: Strategy Development Lifecycle

  • Observe, orient, decide, and plan
  • Environmental scanning and PESTLE
  • Strategic decision‑making and planning

Module 6: Strategy Implementation Lifecycle

  • Translating strategy into initiatives
  • Execution approaches and balancing operations
  • Synthesis, reflection, and learning

Module 7: Sustainable Strategy Management

  • Ensuring ongoing relevance and value
  • Measuring outcomes and benefits realisation

Module 8: Strategic Capabilities

  • Leadership and communication
  • Innovation and AI governance
  • Organisational change management
  • Digital ethics, risk, portfolio management, and sustainability

Module 9: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
Commercial Pricing

£1,530

  • 2-day instructor-led training course

  • Exam voucher included

  • After-course coaching available

Would you like to take this course as a team?
  • Jul 8 - 9 2:00 PM - 10:00 PM BST
    Herndon, VA or Virtual
  • Jul 29 - 30 9:00 AM - 5:00 PM BST
    London or Virtual
  • Aug 19 - 20 2:00 PM - 10:00 PM BST
    Ottawa or Virtual
  • Oct 7 - 8 2:00 PM - 10:00 PM BST
    Herndon, VA or Virtual
  • Oct 28 - 29 9:00 AM - 5:00 PM GMT
    London or Virtual
  • Nov 18 - 19 2:00 PM - 10:00 PM GMT
    Ottawa or Virtual
  • Jan 6 - 7 2:00 PM - 10:00 PM GMT
    Herndon, VA or Virtual
  • Jan 27 - 28 9:00 AM - 5:00 PM GMT
    London or Virtual
  • Feb 18 - 19 2:00 PM - 10:00 PM GMT
    Ottawa or Virtual
  • Apr 7 - 8 2:00 PM - 10:00 PM BST
    Herndon, VA or Virtual
  • Apr 28 - 29 9:00 AM - 5:00 PM BST
    London or Virtual

Scroll to view additional course dates

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ITIL Strategy Certification Training FAQs

ITIL 5 is the modern evolution of the ITIL framework, designed for today’s digital and AI‑enabled organisations. It provides integrated guidance for managing digital products and Products across their entire lifecycle, with a strong emphasis on user experience, agility, and value co‑creation.

ITIL helps organisations manage and improve how digital products and Products are created, delivered, supported, and enhanced. By applying ITIL practices, teams can work more effectively, align strategy with operations, strengthen digital experiences, and continually improve outcomes.

This course is intended for professionals responsible for defining, governing, or executing strategy across IT, digital, and enterprise contexts.

I year of PeopleCert Plus Membership is included with this course. Membership includes:

  • Mock exam to help you prepare
  • Free exam retake just in case
  • Full access to all PeopleCert’s library of resources & tools
  • Exclusive Plus-only benefits

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