Lesson 1: Supporting Operating Systems
- Identify Common Operating Systems
- Troubleshooting Methodology
- Use Windows Features and Tools
- Manage Files in Windows
- Manage Disks in Windows
- Manage Devices in Windows
Lesson 2: Installing and Configuring PC Components
- Use Appropriate Safety Procedures
- PC Components
- Common Connection Interfaces
- Install Peripheral Devices
Lesson 2: Installing and Configuring PC Components
- Use Appropriate Safety Procedures
- PC Components
- Common Connection Interfaces
- Install Peripheral Devices
Lesson 3: Installing, Configuring and Troubleshooting Display and Multimedia Devices
- Install and Configure Display Devices
- Troubleshoot Display Devices
- Install and Configure Multimedia Devices
Lesson 4: Installing, Configuring and Troubleshooting Storage Devices
- Install System Memory
- Install and Configure Mass Storage Devices
- Install and Configure Removable Storage
- Configure RAID
- Troubleshoot Storage Devices
Lesson 5: Installing, Configuring and Troubleshooting Internal System Components
- Install and Upgrade CPUs
- Configure and Update BIOS/UEFI
- Install Power Supplies
- Troubleshoot Internal System Components
- Configure a Custom PC
Lesson 6: Installing, Configuring and Maintaining Operating Systems
- Configure and Use Linux
- Configure and Use MacOS
- Install and Upgrade Operating Systems
- Maintain Operating Systems
Lesson 7: Maintaining and Troubleshooting Microsoft Windows
- Install and Manage Windows Applications
- Manage Windows Performance
- Troubleshoot Windows
Lesson 8: Network Infrastructure Concepts
- Wired Networks
- Network Hardware Devices
- Wireless Networks
- Internet Connection Types
- Network Configuration Concepts
- Network Services
Lesson 9: Configuring and Troubleshooting Networks
- Configure Network Connection Settings
- Install and Configure SOHO Networks
- Configure SOHO Network Security
- Configure Remote Access
- Troubleshoot Network Connections
- Install and Configure IoT Devices
Lesson 10: Managing Users, Workstations and Shared Resources
- Manage Users
- Configure Shared Resources
- Configure Active Directory Accounts and Policies
Lesson 11: Supporting Operating Systems
- Configure Client-Side Virtualization
- Cloud Computing Concepts
Lesson 12: Security Concepts
- Logical Security Concepts
- Threats and Vulnerabilities
- Physical Security Measures
Lesson 13: Securing Workstations and Data
- Implement Security Best Practices
- Implement Data Protection Policies
- Protect Data During Incident Response
Lesson 14: Troubleshooting Workstation Security Issues
- Detect, Remove and Prevent Malware
- Install and Configure Laptop Hardware
- Troubleshoot Common Laptop Issues
Lesson 15: Supporting and Troubleshooting Laptops
- Use Laptop Features
- Install and Configure Laptop Hardware
- Troubleshoot Common Laptop Issues
Lesson 16: Supporting and Troubleshooting Mobile Devices
- Mobile Device Types
- Connect and Configure Mobile Device Accessories
- Configure Mobile Device Network Connectivity
- Support Mobile Apps
- Secure Mobile Devices
- Troubleshoot Mobile Device Issues
Lesson 17: Installing, Configuring and Troubleshooting Print Devices
- Maintain Laser Printers
- Maintain Inkjet Printers
- Maintain Impact, Thermal and 3D Printers
- Install and Configure Printers
- Troubleshoot Print Device Issues
- Install and Configure Imaging Devices
Lesson 18: Implementing Operational Procedures
- Environmental Impacts and
- Create and Maintain Documentation
- Use Basic Change Management Best Practices
- Implement Disaster Prevention and Recovery Methods
- Basic Scripting Concepts
- Professionalism and Communication