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Conflict Management and Resolution Essentials
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Workplace conflict can lead to damaged relationships and poor productivity, but there are constructive ways for responding to conflict and preventing it from becoming destructive. Through realistic work scenarios, this training course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation.
You Will Learn How To
- Recognise filters, lenses, and mistaken assumptions
- Cope with challenging personalities
- Open the door to resolving conflict without set expectations
- Mediate conflict between coworkers
Important Course Information
Certification Information
- This course is eligible for 15 AXELOS My PRINCE2 CPD points. Learn more now — PRINCE2 CPD Information ›
Hands-On Experience:
- Identifying conflict situations
- Dealing with anger
- Valuing, respecting and acknowledging personal boundaries
- Clarifying personal boundaries that enable strong relationships, and more ...
Convenient Ways to Attend This Instructor-Led Course
Live, Online
Private Team Training
Live, Online Instructor-Led
Tuition Fee — Standard: £495
AFTERNOON START: Attend these live courses online via Anyware
21 Jan
(
1 Day)
2:00 PM - 9:30 PM GMT
Online (AnyWare)
Reserve Your Seat
20 Apr
(
1 Day)
2:00 PM - 9:30 PM BST
Online (AnyWare)
Reserve Your Seat
13 Jul
(
1 Day)
2:00 PM - 9:30 PM BST
Online (AnyWare)
Reserve Your Seat
26 Oct
(
1 Day)
1:00 PM - 8:30 PM GMT
Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 0800 282 353 or Click here »
Tuition Fee
Course Tuition Fee Includes:
Training Hours
Standard class hours:
9:00 a.m. - 4:30 p.m.
Last day class hours:
9:00 a.m. - 3:30 p.m.
Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
Enhance Your Credentials with Professional Certification
Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.
Earn 7 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 7 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Technical : 2 PDUs
Leadership : 2 PDUs
Business & Strategic : 3 PDUs