BCS Certificate in Business Analysis Practise Training

Business Analysis Practise Course Outline

• The Rationale for Business Analysis

  • Recognising the business change life-cycle
  • Clarifying the role of the business analyst
  • Examining other roles in business change
  • Understanding the framework for business analysis

• Understanding the Strategic Context

  Internal and external analysis

  • Analysing the Internal analysis
  • Surveying the business landscape with external analysis

  Linking to the internal and external business environment analysis

  • Performing a SWOT analysis
  • Using a SWOT analysis
  • Identifying the strategic context

  Executing strategy

  • Balanced Business Scorecard
  • Recognising Critical Success Factors and Key Performance Indicators

  Critical success factors and key performance indicators

  • Identifying Critical Success Factors (CSFs)
  • Creating Key Performance Indicators (KPI)
  • Setting performance targets
  • Deploying the balanced business scorecard as a frame

• Business Analysis Project Discipline

  • Identifying the Terms of Reference and/or Project Initiation Documentation
  • Clarifying business and project objectives

• Understanding the Current Situation

  Stakeholder identification

  • Stakeholder wheel
  • Other potential sources of information

  Investigative techniques

  • Investigating the current business situation
    • Interviews
    • Observation
    • Workshops
    • Document Analysis
    • Focus Groups
    • Questionnaires/Surveys

  The Business Analysis Process Model

  • Stages of the business analysis process model
  • Considering the perspectives
  • Analysing the needs
  • Evaluating the options
  • Defining the requirements

  Investigating the situation

  • Interviewing stakeholders
  • Effective Requirements Workshops

  Representing a holistic view of the business situation

  • Taking a holistic view
  • Using various documentation techniques
    • Rich pictures
    • Mind maps
    • Fishbone diagrams

• Stakeholder Analysis and Management

  Identifying, categorising and analysing stakeholders

  • Defining stakeholder types
  • Deploying the Power/Interest Grid

  Stakeholder management strategies

  • Levels of power and interest
  • Building a communication strategy

  Understanding stakeholder perspectives

  • Analysing stakeholders with CATWOE
  • Creating business activity model

• Modelling Business Processes and Requirements

  Creating a process model

  • Pinpointing business events
  • Developing the business process model

  Modelling system functions and data

  • Use case diagrams
  • Entity Relationship Diagrams and Class Models

• Defining the Solution

  Gap analysis

  • Identifying areas of concern
  • Analysing the gap with POPIT

  Introduction to Business Architecture

  • Definition of Business Architecture
  • Business Architecture techniques

• Making a Business and Financial Case

  Structuring the business case

  Identifying and shortlisting options for business change

  Identifying and categorising costs and benefits

  • Tangible and intangible costs and benefits
  • Investment appraisal techniques

  Identifying and categorising risks

  • Identifying risks
  • Assessing the impact of the risks
  • Assessing the probability of the risks
  • Risk management approaches

  Identifying impacts

  • Organisational culture
  • Organisational behaviour

  The business case life-cycle