Introduction to Business Process Improvement (BPI)
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Learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes in this Business Process Improvement (BPI) training course. Gain the skills you need to employ a step-by-step BPI framework in your organisation to maximise efficiency and productivity.
You Will Learn How To
- Apply a BPI framework in your organisation
- Identify processes in need of improvement
- Create and implement stakeholder engagement and buy-in
- Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers
Important Course Information
Requirements:
- Experience at the level of:
- Course 211, Business Analysis Introduction: Defining Successful Projects, or
- Course 3507, BCS Foundation Certificate in Business Analysis
Course Outline
- Building the Business Process Improvement (BPI) Framework
Defining BPI
- Business process improvement vs. re-engineering
- Driving innovation with BPI
- Benchmarking your personal BPI skills
Uncovering BPI challenges
- The evolution of process improvement
- Defining a business process with the Business Process Improvement Framework (BPIF)
- Evaluating the Organisation
Analysing the organisational mission and vision
- Pinpointing influences on the business
- MOST
- Five forces
- PESTLE
- SWOT
Developing a communication plan
- Identifying key stakeholders needs
- Defining the phases of communication
- Outlining the Current Process
Creating a Process Inventory
- Defining different documentation methods
- Determining Business Rules
- Applying process prioritisation techniques
Enhancing your modelling skills
- Evaluating modelling techniques and key principles
- Modelling a cross-functional activity diagram
Designing appropriate measurements
- Linking business drivers to measurements
- Identifying Key Performance Indicators (KPIs)
- Analysing and Improving the Process
Relating process measures to business drivers
- Analysing process performance
- Recognising the causes of poor process performance
- Time
- Cost
- Quality
- Satisfaction
Leveraging problem analysis criteria
- People
- Technology
- Business rules
- Materials
- Investigating root cause using problem mapping tools
- Relating root cause analysis to a business process
- Modelling the "To-Be" Solution
Designing appropriate success criteria
- Optimising vs. enhancing your business process
- Focusing on customer needs
- Determining value and uniqueness
- Dissecting the "To-Be" process
Assessing process performance
- Deriving KPIs from business drivers
- Developing a KPI dashboard
- Creating an assessment plan for your own process
- Managing and Implementing Change
Maximising stakeholder buy-in
- Targeting key stakeholders
- Identifying stakeholder communication styles
- Differentiating approach based on project phase
Driving change in organisations
- Determining barriers to change
- Identifying positive and negative forces for change
- Developing and applying a force field analysis approach
Facilitating acceptance in your organisation
- Determining organisational necessities
- Communicating the innovation effectively
- Preparing the implementation plan
- Integrating BPI into Your Organisation
Implementing continuous improvement
- Recognising the history of continuous improvement
- Shadow pyramid
- Six Sigma
- TQM
- Deploying SCARF to empower stakeholders
Creating a Business Process Improvement Center (BPIC)
- Leveraging the BPIC to support stakeholders, business strategy and knowledge capture
- Applying the BPI framework using the BPIC
- Promoting a structured approach to BPI
Focusing on feedback and measurement
- Appraising BPI processes in organisations
- Prioritising changes using the Ease/Impact matrix
- Detailing the BPI implementation plan
Convenient Ways to Attend This Instructor-Led Course
Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.
In the Classroom
Live, Online
Private Team Training
In the Classroom — OR — Live, Online
Tuition Fee — Standard: £1195
19 - 21 Dec
(3 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare)
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16 - 18 Apr
(3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare)
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7 - 9 Aug
(3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare)
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AFTERNOON START: Attend these live courses online via Anyware
14 - 16 Nov
(3 Days)
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare)
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13 - 15 Mar
(3 Days)
1:00 PM - 8:30 PM GMT
New York / Online (AnyWare)
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15 - 17 May
(3 Days)
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare)
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11 - 13 Sep
(3 Days)
2:00 PM - 9:30 PM BST
New York / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 0800 282 353 or Click here »
Tuition Fee
Course Tuition Fee Includes:
Training Hours
Standard class hours:
9:00 a.m. - 4:30 p.m.
Last day class hours:
9:00 a.m. - 3:30 p.m.
Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
Enhance Your Credentials with Professional Certification
Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.
This course is endorsed by IIBA for Professional Development Hours (PD Hours) and Continuing Development Units (CDUs). For additional information and to confirm which courses are eligible towards your IIBA certification, click here.
Earn 17 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Technical : 12 PDUs
Leadership : 3 PDUs
Business & Strategic : 2 PDUs