Introduction to Business Process Improvement (BPI) Training

Level: Foundation
Rating: 4.8/5 4.76/5 Based on 99 Reviews

In this Business Process Improvement (BPI) training course you will learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes. Gain the skills you need to employ a step-by-step BPI framework in your organisation to maximise efficiency and productivity.

Key Features of this Business Process Improvement Training:

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

You Will Learn How To:

  • Apply a BPI framework in your organisation
  • Identify processes in need of improvement
  • Create and implement stakeholder engagement and buy-in
  • Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers



Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals


In Class & Live, Online Training

  • 3-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
View Course Details & Schedule

Standard £1195




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  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

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Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.

In Class & Live, Online Training

Note: This course runs for 3 Days

  • 16 - 18 Feb 9:00 AM - 4:30 PM GMT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 18 - 20 May 9:00 AM - 4:30 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 17 - 19 Aug 9:00 AM - 4:30 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 26 - 28 Oct 9:00 AM - 4:30 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 10 - 12 Mar 2:00 PM - 9:30 PM GMT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 28 - 30 Apr 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 8 - 10 Sep 2:00 PM - 9:30 PM BST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 20 - 22 Oct 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Important Introduction to BPI Course Information

Introduction to BPI Course Outline

  • Building the Business Process Improvement (BPI) Framework

    Defining BPI

    • Business process improvement vs. re-engineering
    • Driving innovation with BPI
    • Benchmarking your personal BPI skills

    Uncovering BPI challenges

    • The evolution of process improvement
    • Defining a business process with the Business Process Improvement Framework (BPIF)
  • Evaluating the Organisation

    Analysing the organisational mission and vision

    • Pinpointing influences on the business
    • MOST
    • Five forces
    • PESTLE
    • SWOT

    Developing a communication plan

    • Identifying key stakeholder's needs
    • Defining the phases of communication
  • Outlining the Current Process

    Creating a Process Inventory

    • Defining different documentation methods
    • Determining Business Rules
    • Applying process prioritisation techniques

    Enhancing your modelling skills

    • Evaluating modelling techniques and key principles
    • Modelling a cross-functional activity diagram

    Designing appropriate measurements

    • Linking business drivers to measurements
    • Identifying Key Performance Indicators (KPIs)
  • Analysing and Improving the Process

    Relating process measures to business drivers

    • Analysing process performance
    • Recognising the causes of poor process performance
    • Time
    • Cost
    • Quality
    • Satisfaction

    Leveraging problem analysis criteria

    • People
    • Technology
    • Business rules
    • Materials
    • Investigating root cause using problem mapping tools
    • Relating root cause analysis to a business process
  • Modelling the "To-Be" Solution

    Designing appropriate success criteria

    • Optimising vs. enhancing your business process
    • Focusing on customer needs
    • Determining value and uniqueness
    • Dissecting the "To-Be" process

    Assessing process performance

    • Deriving KPIs from business drivers
    • Developing a KPI dashboard
    • Creating an assessment plan for your own process
  • Managing and Implementing Change

    Maximising stakeholder buy-in

    • Targeting key stakeholders
    • Identifying stakeholder communication styles
    • Differentiating approach based on project phase

    Driving change in organisations

    • Determining barriers to change
    • Identifying positive and negative forces for change
    • Developing and applying a force field analysis approach

    Facilitating acceptance in your organisation

    • Determining organisational necessities
    • Communicating the innovation effectively
    • Preparing the implementation plan
  • Integrating BPI into Your Organisation

    Implementing continuous improvement

    • Recognising the history of continuous improvement
    • Shadow pyramid
    • Six Sigma
    • TQM
    • Deploying SCARF to empower stakeholders

    Creating a Business Process Improvement Centre (BPIC)

    • Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
    • Applying the BPI framework using the BPIC
    • Promoting a structured approach to BPI

    Focusing on feedback and measurement

    • Appraising BPI processes in organisations
    • Prioritising changes using the Ease/Impact matrix
    • Detailing the BPI implementation plan

Team Training

Introduction to BPI Training FAQs

  • What is business process improvement (BPI)?

    Business Process Improvement (BPI) allows the management of a business to be interpreted, analysed, and improved to make a business run more smoothly and efficiently.

  • How many CDUs/PDUs does this Introduction to BPI course provide?

    Introduction to Business Process Improvement (BPI) will give you 17 PDUs.

  • Can I learn BPI online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

Questions about which training is right for you?

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