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Introduction to Business Process Improvement (BPI)

COURSE TYPE

Foundation

Course Number

3505

Duration

3 Days

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Learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes in this Business Process Improvement (BPI) training course. Gain the skills you need to employ a step-by-step BPI framework in your organisation to maximise efficiency and productivity.

You Will Learn How To

  • Apply a BPI framework in your organisation
  • Identify processes in need of improvement
  • Create and implement stakeholder engagement and buy-in
  • Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers

Important Course Information

Requirements:

  • Experience at the level of:
    • Course 211, Business Analysis Introduction: Defining Successful Projects, or
    • Course 3507, BCS Foundation Certificate in Business Analysis

Course Outline

  • Building the Business Process Improvement (BPI) Framework

Defining BPI

  • Business process improvement vs. re-engineering
  • Driving innovation with BPI
  • Benchmarking your personal BPI skills

Uncovering BPI challenges

  • The evolution of process improvement
  • Defining a business process with the Business Process Improvement Framework (BPIF)
  • Evaluating the Organisation

Analysing the organisational mission and vision

  • Pinpointing influences on the business
  • MOST
  • Five forces
  • PESTLE
  • SWOT

Developing a communication plan

  • Identifying key stakeholders needs
  • Defining the phases of communication
  • Outlining the Current Process

Creating a Process Inventory

  • Defining different documentation methods
  • Determining Business Rules
  • Applying process prioritisation techniques

Enhancing your modelling skills

  • Evaluating modelling techniques and key principles
  • Modelling a cross-functional activity diagram

Designing appropriate measurements

  • Linking business drivers to measurements
  • Identifying Key Performance Indicators (KPIs)
  • Analysing and Improving the Process

Relating process measures to business drivers

  • Analysing process performance
  • Recognising the causes of poor process performance
  • Time
  • Cost
  • Quality
  • Satisfaction

Leveraging problem analysis criteria

  • People
  • Technology
  • Business rules
  • Materials
  • Investigating root cause using problem mapping tools
  • Relating root cause analysis to a business process
  • Modelling the "To-Be" Solution

Designing appropriate success criteria

  • Optimising vs. enhancing your business process
  • Focusing on customer needs
  • Determining value and uniqueness
  • Dissecting the "To-Be" process

Assessing process performance

  • Deriving KPIs from business drivers
  • Developing a KPI dashboard
  • Creating an assessment plan for your own process
  • Managing and Implementing Change

Maximising stakeholder buy-in

  • Targeting key stakeholders
  • Identifying stakeholder communication styles
  • Differentiating approach based on project phase

Driving change in organisations

  • Determining barriers to change
  • Identifying positive and negative forces for change
  • Developing and applying a force field analysis approach

Facilitating acceptance in your organisation

  • Determining organisational necessities
  • Communicating the innovation effectively
  • Preparing the implementation plan
  • Integrating BPI into Your Organisation

Implementing continuous improvement

  • Recognising the history of continuous improvement
  • Shadow pyramid
  • Six Sigma
  • TQM
  • Deploying SCARF to empower stakeholders

Creating a Business Process Improvement Center (BPIC)

  • Leveraging the BPIC to support stakeholders, business strategy and knowledge capture
  • Applying the BPI framework using the BPIC
  • Promoting a structured approach to BPI

Focusing on feedback and measurement

  • Appraising BPI processes in organisations
  • Prioritising changes using the Ease/Impact matrix
  • Detailing the BPI implementation plan
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition Fee — Standard: £1695  

9 - 11 May (3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

29 - 31 Aug (3 Days)
9:00 AM - 4:30 PM BST
London London Reserve Your Seat

How would you like to attend?

In-Class

AFTERNOON START: Attend these live courses online via Anyware

29 Nov - 1 Dec (3 Days)
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

14 - 16 Mar (3 Days)
1:00 PM - 8:30 PM GMT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

30 May - 1 Jun (3 Days)
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

12 - 14 Sep (3 Days)
2:00 PM - 9:30 PM BST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

14 - 16 Nov (3 Days)
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

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Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 0800 282 353 or Click here »

Tuition Fee

Standard

In Classroom or
Online

Standard

£1695

Private Team Training

Contact Us »

Course Tuition Fee Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Standard class hours:
9:00 a.m. - 4:30 p.m.

Last day class hours:
9:00 a.m. - 3:30 p.m.

Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.

AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.


Last day class hours:
2:00 p.m. - 8:30 p.m.


Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.


Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

This course is endorsed by IIBA for Professional Development Hours (PD Hours) and Continuing Development Units (CDUs). For additional information and to confirm which courses are eligible towards your IIBA certification, click here.

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 12 PDUs
Leadership : 3 PDUs
Business & Strategic : 2 PDUs

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