Soft Skills Training for Business Analysis
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Interacting effectively and harmoniously with your stakeholders and team members is crucial to your success as a business analyst. In this business analysis training course, you see how specific skills, behaviours, and attitudes can impact business analysis activities, and enhance your ability to become a key influencer on projects in your organisation.
You Will Learn How To
- Apply soft skills to increase your effectiveness as a business analyst
- Elicit clear stakeholder requirements with ease
- Present to high level stakeholders to gain buy-in
- Apply visualisation strategies to facilitate critical thinking
Important Course Information
Requirements:
- Experience at the level of:
- Course 211, Business Analysis Introduction: Defining Successful Projects, or
- Course 3507, BCS Foundation Certificate in Business Analysis
Course Outline
- The Value of "Soft Skills" for Business Analysis
Why soft skills are important in business analysis
- Identifying soft skills for solution development
- Recognising your soft skills challenges
Introducing the BA Interaction Model
- Creating the business analysis context
- The product/solution development life cycle
Aligning soft skills competencies to elicitation
- Collaboration
- Facilitation
- Active listening
- Communication
- Conflict resolution
- Negotiation
- Communicating the Business Need: Making Presentations
Deploying strategic collaboration techniques
- Collaborating with high level stakeholders
- Communicating the business need
Presenting to the organisation
- Gaining buy–in: formal presentation techniques
- Selling strategies: the value of the elevator pitch
- Developing Dynamic Elicitation Skills
Eliciting requirements
- Facing key stakeholder elicitation challenges
- Establishing a collaborative environment through questioning
Creating dynamic questioning strategies
- Reviewing different question types
- Generating dynamic questions with an innovative questioning model
Working with nonverbal communication
- Developing active listening strategies
- Visualising and prototyping to achieve clarity
Elicitation strategies for requirements workshops
- Building value through iterative elicitation
- Discussing the design/define dilemma
- Creating focus for prototyping with SCAMPER
- Facilitating Meetings
Develop the skills to become a "Complete Facilitator"
- Defining the characteristics of effective facilitators
- Improving interpersonal and observational skills
Creating an assertive facilitation climate
- Presenting the meeting agenda
- Designing meeting ground rules
- Opening and documenting the meeting
- Questioning techniques to guide your audience
- Pros and cons of listening techniques
- Closing the meeting
- Advanced Facilitation Strategies and Techniques
Building consensus
- Techniques for bringing an audience to consensus
- When consensus can fail
- Handling disagreements and mitigation techniques
Handling behaviours
- Dealing with difficult people and group disfunction
- Conflict resolution strategies
- Creating a remediation plan
- Negotiating and Communicating Issues
Principles of negotiation
- Best practices for effective negotiation
- Techniques for sharing information
- Ranking and ordering priorities
- Building acceptance criteria
Uncovering and communicating issues
- Developing a process for issue management
- Capturing and vetting stakeholder issues
- Preframing issues to the project team
- Enabling informed stakeholder decision making
- Visualisation Strategies to Enhance Communication
Visualisation techniques
- Utilising user stories to clarify requirements
- Telling stories with graphs and charts
- Brainstorming with mind maps
- Identifying process issues with models
Applying soft skills for influence and leadership
- Identifying key course takeaways for immediate implementation
- Building your personal action plan
Convenient Ways to Attend This Instructor-Led Course
Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.
In the Classroom
Live, Online
Private Team Training
In the Classroom — OR — Live, Online
Tuition Fee — Standard: £1495
5 - 7 Dec
(3 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare)
Reserve Your Seat
10 - 12 Apr
(3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare)
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31 Jul - 2 Aug
(3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare)
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AFTERNOON START: Attend these live courses online via Anyware
2 - 4 Jan
(3 Days)
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare)
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20 - 22 Feb
(3 Days)
2:00 PM - 9:30 PM GMT
New York / Online (AnyWare)
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17 - 19 Apr
(3 Days)
2:00 PM - 9:30 PM BST
Alexandria, VA / Online (AnyWare)
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26 - 28 Jun
(3 Days)
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare)
Reserve Your Seat
21 - 23 Aug
(3 Days)
2:00 PM - 9:30 PM BST
New York / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 0800 282 353 or Click here »
Tuition Fee
Course Tuition Fee Includes:
Training Hours
Standard class hours:
9:00 a.m. - 4:30 p.m.
Last day class hours:
9:00 a.m. - 3:30 p.m.
Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
Enhance Your Credentials with Professional Certification
Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.
Earn 17 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Leadership : 17 PDUs