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Soft Skills Training for Business Analysis

COURSE TYPE

Foundation

Course Number

3504

Duration

3 Days

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Interacting effectively and harmoniously with your stakeholders and team members is crucial to your success as a business analyst. In this business analysis training course, you see how specific skills, behaviours, and attitudes can impact business analysis activities, and enhance your ability to become a key influencer on projects in your organisation.

You Will Learn How To

  • Apply soft skills to increase your effectiveness as a business analyst
  • Elicit clear stakeholder requirements with ease
  • Present to high level stakeholders to gain buy-in
  • Apply visualisation strategies to facilitate critical thinking

Important Course Information

Requirements:

  • Experience at the level of:
    • Course 211, Business Analysis Introduction: Defining Successful Projects, or
    • Course 3507, BCS Foundation Certificate in Business Analysis

Course Outline

  • The Value of "Soft Skills" for Business Analysis

Why soft skills are important in business analysis

  • Identifying soft skills for solution development
  • Recognising your soft skills challenges

Introducing the BA Interaction Model

  • Creating the business analysis context
  • The product/solution development life cycle

Aligning soft skills competencies to elicitation

  • Collaboration
  • Facilitation
  • Active listening
  • Communication
  • Conflict resolution
  • Negotiation
  • Communicating the Business Need: Making Presentations

Deploying strategic collaboration techniques

  • Collaborating with high level stakeholders
  • Communicating the business need

Presenting to the organisation

  • Gaining buy–in: formal presentation techniques
  • Selling strategies: the value of the elevator pitch
  • Developing Dynamic Elicitation Skills

Eliciting requirements

  • Facing key stakeholder elicitation challenges
  • Establishing a collaborative environment through questioning

Creating dynamic questioning strategies

  • Reviewing different question types
  • Generating dynamic questions with an innovative questioning model

Working with nonverbal communication

  • Developing active listening strategies
  • Visualising and prototyping to achieve clarity

Elicitation strategies for requirements workshops

  • Building value through iterative elicitation
  • Discussing the design/define dilemma
  • Creating focus for prototyping with SCAMPER
  • Facilitating Meetings

Develop the skills to become a "Complete Facilitator"

  • Defining the characteristics of effective facilitators
  • Improving interpersonal and observational skills

Creating an assertive facilitation climate

  • Presenting the meeting agenda
  • Designing meeting ground rules
  • Opening and documenting the meeting
  • Questioning techniques to guide your audience
  • Pros and cons of listening techniques
  • Closing the meeting
  • Advanced Facilitation Strategies and Techniques

Building consensus

  • Techniques for bringing an audience to consensus
  • When consensus can fail
  • Handling disagreements and mitigation techniques

Handling behaviours

  • Dealing with difficult people and group disfunction
  • Conflict resolution strategies
  • Creating a remediation plan
  • Negotiating and Communicating Issues

Principles of negotiation

  • Best practices for effective negotiation
  • Techniques for sharing information
  • Ranking and ordering priorities
  • Building acceptance criteria

Uncovering and communicating issues

  • Developing a process for issue management
  • Capturing and vetting stakeholder issues
  • Preframing issues to the project team
  • Enabling informed stakeholder decision making
  • Visualisation Strategies to Enhance Communication

Visualisation techniques

  • Utilising user stories to clarify requirements
  • Telling stories with graphs and charts
  • Brainstorming with mind maps
  • Identifying process issues with models

Applying soft skills for influence and leadership

  • Identifying key course takeaways for immediate implementation
  • Building your personal action plan
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition Fee — Standard: £1695  

21 - 23 Feb (3 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

1 - 3 Aug (3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

AFTERNOON START: Attend these live courses online via Anyware

10 - 12 Jan (3 Days)
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

11 - 13 Jul (3 Days)
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

22 - 24 Aug (3 Days)
2:00 PM - 9:30 PM BST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Guaranteed to Run

Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 0800 282 353 or Click here »

Tuition Fee

Standard

In Classroom or
Online

Standard

£1695

Private Team Training

Contact Us »

Course Tuition Fee Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Standard class hours:
9:00 a.m. - 4:30 p.m.

Last day class hours:
9:00 a.m. - 3:30 p.m.

Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.

AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.


Last day class hours:
2:00 p.m. - 8:30 p.m.


Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.


Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Leadership : 17 PDUs

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