ITIL® 4 Specialist: Create, Deliver, and Support Training

The ITIL® 4 Specialist Create, Deliver, and Support training is designed for ITSM practitioners managing the operation of IT-enabled & digital products and services and those responsible for end-to-end delivery.

Accredited training for the ITIL Managing Professional modules is mandatory to ensure complete understanding of the core material. All modules have ITIL® 4 Foundation Training (course 1199) as a prerequisite.

Before attending the instructor-led class, you will receive an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Create, Deliver and Support book. You are required to read the materials as part of the 21 hours of personal study.

Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

Learning Tree will set up the Take2 option for all attendees for publicly scheduled course events when we order your exam voucher. In addition, if you aren't successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.

This course is one of four specialist courses that you need to complete to achieve the ITIL 4 Managing Professional certification. You must have ITIL 4 Foundation certification to participate.

The course covers key concepts of service management, ITIL practices across the service value stream, and creating, delivering, and supporting services. It includes general management practices, technical management practices, the dimensions of service management, design and transition, strategy management, service financial management, information security management, architecture management, and guiding principles.

The ITIL 4 Specialist: Create, Deliver, and Support Training can be taken in-person or online.