The ITIL framework has been around since the 1980s with many organisations adopting and adapting the framework within their working practices. The ITIL 4 framework has evolved to adopt modern technologies and ways of working. ITIL 4 provides guidance to organisations to address the changing service management challenges and use the potential of modern technology.
In this webinar, you'll learn the basics of ITIL 4 Foundation in just 1 hour, including:
The Key Concept of Service Management
The Seven Guiding Principles
Four Dimensions of Service Management
Service Value System and Service Value Chain
ITIL 4 Practices
[Webinar ID# 1184]
Earn 1 CEU. Credits are self-reported to the industry certifying bodies. Check their respective websites for details/qualifications.
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Presented by Sandra Kelly, Learning Tree ITIL Instructor
Sandra Kelly provides consulting expertise in IT Service Management to various clients in the DC Metro area. Prior to consulting and training, Sandra held a range of positions ranging from database administration to senior management positions in a large financial institution.
Sandra holds the ITIL V2 Service Manager, ITIL V3 Expert, and ITIL 4 Managing Professional certifications. She is an author of many Learning Tree International courses including ITIL 4 Foundation, and ITIL 4 Managing Professional (MP) Transition and MP modules.