SRE as a Service Management Framework for ITSM

Vitaly Livshits

Presented by Jayne Groll

Jayne Groll is CEO of the DevOps Institute, a professional membership association committed to advancing the Humans of DevOps. Jayne is a former IT Operations director, ITIL Expert, and is a frequent presenter on ITSM, Agile, and DevOps topics.

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