ServiceNow Official Content
Available for Private Team Training
#2520
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Jun 26 - 27 8:00 AM - 4:00 PM BSTNow Learning
ServiceNow Adopting a Platform Owner Mindset (APOM) Training
Course 2520
- Duration: 2 days
- Language: English
- Level: Intermediate
The role of a Platform Owner is as much a leadership role as it is a technical role. A Platform Owner needs to be a trusted advisor to the business, find opportunities where the ServiceNow platform can drive value and find efficiencies across an organization, consult with business leaders on their needs and requests, ensure good governance of the platform is set up and executed well, and ensure the workforce is prepared to adopt all the platform has to offer.
This workshop focuses on the leadership qualities of the role, and therefore is different than most other ServiceNow courses. It is not a technical workshop, but a leadership workshop, focusing on the mindset and the power skills one must have to be an effective Platform Owner.
ServiceNow Platform Owner Mindset Training
Online
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ServiceNow Platform Owner Mindset Training
In this course, you will:
- Understand the Owner Mindset
- Allocate time effectively as a Platform Owner
- Design optimal user experiences
- Implement effective platform governance
- Deliver key messages to stakeholders
- Manage organizational change
- Communicate value using the language of executives
Prerequisites
- Welcome to ServiceNow
- On Demand
- 3-hours
- This course provides critical core skills on Navigation, Form Usage, List Filters, and more!
- Recommended experience:
- Hands-on experience administering/implementing the ServiceNow platform
- Familiarity with common business challenges the ServiceNow platform can help to resolve
ServiceNow Platform Owner Mindset Training Outline
Module 1: Understand the Owner’s Mindset
Objectives:
- Align on a definition for the Platform Owner role and its responsibilities
- Compare the Platform Owner role to a System Administrator
- Identify pain points preventing growing into a full Platform Owner
- Identify qualities that create the best Platform Owners
Activities:
- Workshop intro
- Opening poll and other individually answered questions
- Large group discussion
Module 2: Take Your First Steps as a Platform Owner
Objectives:
- Review this business simulation case study
- Identify the scoring mechanisms for the business simulation
- Align with your breakout team on a name and a working agreement
- Discuss current and ideal Platform Owner time allocation and prioritization
- Engage in the first round of simulation scenarios as a team
Activities:
- Large group discussion
- Time allocation and prioritization individual activity
- Simulation scenarios 1-4
Module 3: Go Deeper to Gain Insights
Objectives:
- Identify the root cause of a real-world business success story
- Explain the difference between knowledge and insights
- Describe what can happen when insights are missed or skipped
- Apply the ALOE method to gaining insights
- Identify how to create high-impact questions
- Convert insights into well-written user stories
Activities:
- Large group discussion
- Partnered activity to gain insights
- Large group activity on creating high-impact questions
Module 4: Lead Best Practices in the Enterprise
Objectives:
- Establish effective platform governance
- Engage in the second round of the business simulation
- Identify best practices for delivering key messages to the organization
- Identify best practices for leading organizational change in an organization
Activities:
- Opening poll
- Large group discussion on governance
- Large group activity on triaging business challenges to the correct level of governance
- Simulation scenarios 5-8
- Large group discussion on delivering key messages
- Individual and partnered activity to craft and practice delivering key messages
- Large group discussion on organizational change management
- Team-based activity to prioritize and focus on key drivers for organizational change
Module 5: Create and Communicate Value
Objectives:
- Identify the characteristics of the executive mindset
- Experience the challenges faced by C-suite executives when it comes to the ServiceNow platform
- Identify how to frame conversations with executives to be perceived as a trusted partner
- Engage in the final round of the business simulation
Activities:
- Large group discussion on executive mindset
- Small group C-suite role play activity
- Simulation scenarios 9-11
- Workshop wrap-up
Questions about this course?
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ServiceNow Platform Owner Mindset Training FAQs
Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details.
Please see the Cancellation and Rescheduling Policy.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.
ServiceNow’s Adopting a Platform Owner Mindset workshop is a 2-day course taught as Instructor-led training (ILT) and Virtual Instructor-led training (VILT) in multiple time zones throughout the world.
Business simulation
A business simulation provides a framing device for the concepts and activities throughout the course. Participants will be “working for” a simulation company as a Platform Owner. They will learn the company’s strategic goals, challenges, and high-level organizational structure. They will then go through three rounds of business challenges involving eleven different scenarios.
Capability bursts
In between simulation moments, participants will focus on building their capabilities as Platform Owners in what the workshop calls capability bursts: focused segments to convey key concepts, generate discussion, and spur skill-building activities.
Engaging discussions
Classroom discussion will occur throughout the course. The workshop is geared toward engaging participants in discussion around the key concepts provided. Participants should expect to be active in the discussion.
Team and individual activities
A variety of skill-building activities and simulation moments occur throughout the workshop, some of which are individually done, and others that are done as part of a small team. Breakout sessions among teams will occur throughout the workshop, introducing a fun collaborative and lightly competitive element to the business simulation.
This workshop is unlike most other ServiceNow workshops in that it is more comparable to a leadership workshop than a technical hands-on workshop. That’s due to the nature of the Platform Owner role. We assume participants have solid experience with the platform when enrolling in this course, which enables the workshop to focus on those differentiating capabilities that the best platform owners are good at.
There is no video on YouTube or other ServiceNow course that can provide you with the immersive experiences and challenges that this workshop provides to prepare you to adopt a platform owner mindset.