3-Day Instructor-Led Training
ServiceNow Official Content
Available for Private Team Training
#2535
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Jun 16 - 18 8:00 AM - 4:00 PM BSTNow Learning
Scripting in ServiceNow Fundamentals Training
Course 2535
- Duration: 3 days
- Language: English
- Level: Intermediate
Learn how to use JavaScript to extend the functionality of ServiceNow. The class does NOT teach JavaScript.
Attend Scripting in ServiceNow Fundamentals to learn how to use the ServiceNow JavaScript API. Take advantage of the extensibility of ServiceNow by adding new functionality or modifying the baseline behavior of an instance. This class begins with client-side scripting and transitions to server-side scripting. Attendees write, test and debug scripts using real-world, relevant lab exercises. The class features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.
During this interactive training course, attendees perform scripting functions in their own class instance. This provides an opportunity to practice and become comfortable with both client-side and server-side scripting.
Scripting in ServiceNow Fundamentals Delivery Methods
In-Person
Online
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Scripting in ServiceNow Fundamentals Course Information
Upon completion of this course, learners will be able to:
- Determine when and where it is appropriate to script
- Use ServiceNow’s built-in text editor
- Script client-side with:
- Client Scripts
- UI Policies
- Script server-side with:
- Business Rules
- GlideSystem
- GlideRecord/GlideQuery
- Script Includes
- Flow Designer
- Use ServiceNow’s scripting best practices
Prerequisites
- Welcome to ServiceNow online course
- Flow Designer Overview course
- Intermediate-level ability to write, test and debug JavaScript
- Completion of Codecademy’s JavaScript course is recommended
- Completion of the JavaScript Principles primer (for those new to JavaScript)
- Familiarity with database tables and columns
Scripting in ServiceNow Fundamentals Outline
Day 1
Module 1: Scripting Overview
- Lab 1.1: Using the Syntax Editor
- Lab 1.2: Syntax Checking
- Lab 1.3: Explore Scripting Resources
Module 2: Client Scripts
- Lab 2.1: Two Simple Client Scripts
- Lab 2.2: g_form and g_user
- Lab 2.3: Debugging Client Scripts
Module 3: UI Policies
- Lab 3.1: Incident State Resolve/Closed
Module 4: Business Rules
Day 2
Module 4: Business Rules
- Lab 4.1: Debugging Business Rules
- Lab 4.2: Current and Previous
- Lab 4.3: Display Business Rules and Dot-walking
Module 5: GlideSystem
- Lab 5.1: Setting the CAB Date
- Lab 5.2: Re-open Problem Date Validation
Module 6: GlideRecord
- Lab 6.1: Two GlideRecord Queries
- Lab 6.2: RCA Attached: Problem and Child Incidents
- Lab 6.3: addEncodedQuery()
- Lab 6.4 Explore GlideQuery
Module 7: Script Includes
- Lab 7.1: Classless Script Include (logPropertyValues)
- Lab 7.1A: Classless Script Include (hasRoleExactly)
Day 3
Module 7: Script Includes (continued)
- Lab 7.2: Create a New Class
- Lab 7.3: HelloWorld GlideAjax
- Lab 7.4: Number of Group Members
- Lab 7.5: JSON Object
Module 8: Scripting with Flow Designer
- Lab 8.1: Build a Flow
- Lab 8.2: Trigger a Subflow
- Lab 8.3: Add a Script to a Flow
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Scripting in ServiceNow Fundamentals FAQs
Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details.
Please see the Cancellation and Rescheduling Policy.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.
The course is structured in a lecture-lab-lecture-lab-lecture-lab format. After each lecture, students will follow step-by-step instructions to complete the labs. Along with assistance by an instructor during these hands-on exercises, students will have opportunities to communicate will fellow classmates. The real-world examples provided in this course will strengthen the scripting practices provided in the modules.