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ITIL® 4 Leader: Digital and IT Strategy Training

ITIL® 4 Leader: Digital and IT Strategy Training

Course 1285

Duration: 3 days
Exam Voucher: Yes
Language: English
Level: Advanced

Get This Course £1,195

3-day instructor-led training course
ITIL 4 Leader: Digital and IT Strategy exam voucher included
Take2 exam re-sit included (eligible on public events)
after-course instructor coaching included

Include dates with afternoon start times

#1285

Guaranteed to Run - you can rest assured that the class will not be cancelled.
Jul 19 - 21 2:00 PM - 10:00 PM BST

AnyWare
Aug 16 - 18 2:00 PM - 10:00 PM BST

Herndon, VA or AnyWare
Aug 30 - Sep 1 9:00 AM - 5:00 PM BST

AnyWare
Sep 20 - 22 2:00 PM - 10:00 PM BST

New York or AnyWare
Oct 12 - 14 2:00 PM - 10:00 PM BST

Ottawa or AnyWare
Nov 15 - 17 2:00 PM - 10:00 PM GMT

Herndon, VA or AnyWare
Dec 6 - 8 9:00 AM - 5:00 PM GMT

AnyWare
Dec 20 - 22 3:00 PM - 11:00 PM GMT

Austin or AnyWare
Jan 24 - 26 2:00 PM - 10:00 PM GMT

Ottawa or AnyWare
Feb 28 - Mar 2 2:00 PM - 10:00 PM GMT

Herndon, VA or AnyWare
Mar 14 - 16 9:00 AM - 5:00 PM GMT

AnyWare
Mar 21 - 23 1:00 PM - 9:00 PM GMT

New York or AnyWare
May 30 - Jun 1 3:00 PM - 11:00 PM BST

Austin or AnyWare
Jun 13 - 15 9:00 AM - 5:00 PM BST

AnyWare

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#1285

ITIL® 4 Leader: Digital and IT Strategy Training is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. ITIL 4 Leader: Digital and IT Strategy adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organizational strategy level.

The module enables IT and digital leaders to influence and drive strategic business decisions, by helping them to:

Create an appropriate digital strategy aligned to the wider business goals.
Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes, and even repurposing entire business models.
Explore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenges and utilizing a new technology.

The course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.

ITIL® 4 Leader: DITS Training Delivery Methods

In-Person
Online

ITIL® 4 Leader: DITS Training Course Benefits

Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities
Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes
Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence
Understand the risks and opportunities of Digital and IT Strategy
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
Understand how to implement a Digital and IT Strategy
Continue learning and face new challenges with after-course one-on-one instructor coaching

ITIL® 4 Leader: DITS Training Outline

Important course and Certification Information

Prerequisites

To take this module, candidates must hold either:

ITIL 4 Foundation Certification

OR

Managing Professional Certificate

AND

Candidates must be able to demonstrate that they have a minimum of three year’s managerial experience.

Course Materials

You will have access to the following ITIL ebook on Day 1 of your course by logging into your PeopleCert account:

ITIL 4®: Digital & IT Strategy Manual

Who should attend this course?

This module is for IT and business directors, heads of departments, aspiring C-Suite professionals, and other senior business leaders across the organization who are looking for guidance that will help them:

Craft a digital vision.
Develop a cross-organizational digital strategy.
Strategically manage risk.
Drive organizational change.
Survive and thrive in a VUCA environment.

Exam Information

Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.

Module 1: Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities

Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:

Module 2: Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes

Understand the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation, Business Strategy, and Business Models, Digital and IT Strategy, Product Management and Service Management
Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS

Module 3: Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology

Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management

Module 4: Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

Show how an organization's viability is related to how agile, resilient, lean, continuous, and co-creational it is
Know how to apply DITS in managing VUCA environments
Explain and compare three levels of digital disruption
Show how an organization's position in a particular market or industry is influenced by a number of factors
Use a digital positioning tool to determine the appropriate position for a digital organization

Module 5: Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence

Know how to apply different approaches to achieve customer/market relevance
Know how to achieve operational excellence in the four dimensions of service management
Understand the financial aspects of Digital and IT Strategy
Apply strategic approaches for digital organizations

Module 6: Understand the risks and opportunities of Digital and IT Strategy

Explain the concept of risk management in the context of a digital organization
In the context of Digital and IT Strategy, explain how to identify risk and assess risk
Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
Explain the concept of innovation, including its key elements and techniques
Describe techniques to develop and maintain a culture of innovation

Module 7: Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

Show how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
Explain how to define and communicate a vision and a strategy
Know how to use business cases to advocate for a Digital and IT Strategy

Module 8: Understand how to implement a Digital and IT Strategy

Know how to define operating models for digital organizations
Explain the major skills required of leaders in a digital organization
Apply different approaches to strategy coordination and implementation
Explain approaches to POM
Explain how to assess the success of a Digital and IT Strategy
Explain the typical activities of a digital transformation program

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ITIL® 4 Leader: DITS Training FAQs

Before your event, you will be sent an electronic pre-course study guide and the ITIL 4 Leader DITS Publication, which you should read as part of the 21 hours of personal study.

Once you have ITIL 4 Foundation certification, this course fulfills a core requirement for one of the two certifications required for Strategic Leader certification requirements. The other course is Course 1282, “ITIL 4 Specialist: Direct, Plan & Improve.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert^® web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.