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Course 1952
This Atlassian JIRA Service Desk Administration training course provides a deeper knowledge of the features and functionality of JIRA Service Desk and how it can be tailored to specific needs. The lab environment (an instance of JIRA Software) provides a practical working area to engage with. This enables you to benefit from seeing JIRA Software in action with real-world settings and examples, translating the theory from the course into practical knowledge. This course is ideal for new JIRA Application Administrators and those with the responsibility to define projects and configurations (not service desk leads).
In-Person
Online
Tailor Atlassian JIRA to meet specific project and process needs
Administer and configure methods for the underlying architecture utilised by a JIRA service desk.
Lessons
Lab Exercises
Lessons
Lab Exercises
Lessons
Lab Exercises
Lessons
Lab Exercises
Lessons
Lab Exercises
Lessons
User Management
Requests
Request Types
Customising Request Fields
Queues
SLAs
Reports
Setting Up SLAs
Customer Satisfaction
Knowledgebase
Branding
Lab Exercises
Lessons
Lab Exercises
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Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.