Agile Change Agent Foundation Certification Training

Course 3623

  • Duration: 2 days
  • Exam Voucher: Yes
  • Language: English
  • Level: Foundation

Increasingly adopted by organizations that recognize the need to respond quickly and easily to new opportunities, agile approaches have a significant impact on how change is managed and implemented. The impact goes well beyond those responsible for leading change initiatives. Teams and individuals from across the business – whether actively involved in and/or impacted by change – need to understand the new operating environment and how they can contribute effectively.

In this course you will learn about agile ways of working and how an agile approach impacts their role and interaction with those driving and leading change. The course also equips participants with pioneering tools to ensure change initiatives are embedded, adopted and deliver benefits throughout their organizations.

Less focused on the theories of change, this is a very hands-on course full of opportunities to “see, do, learn”, packed with exercises and practical tools, tips and advice. The emphasis is on building capability using pre-prepared checklists, questionnaires and models that can be tailored to the context and content of whatever change you are involved in.

Train your whole team by bringing this course to your facility.

  • Team training is available online and in-person.

Agile Change Agent Foundation Certification Training Course Information

In this course, you will learn how to:

  • Make time and prioritization decisions to deliver greatest value.
  • Apply techniques to identify your change benefits and dependencies between benefits.
  • Define the information you need to manage your change initiative.
  • Understand who you need to involve and how to best engage with them through empathy and trust.
  • Identify your work preferences and how this might impact those you are working with.
  • Develop strategies for building resilience and motivation in yourself and others.



Certification Information

  • Course and exam based upon the “Agile Change Management: a practical framework for successful change”
  • This book is provided electronically as pre-read prior to your class
  • The exam is closed book multiple choice, 40 minutes, 50 questions
  • Pass mark is 50%, 25 correct questions or more

Agile Change Agent Training Outline

The roadmap is a simple yet effective mechanism for defining how and when work will be completed. It is a flexible set of activities that can be applied to any type of change. It divides all the work into two phases: set-up and evolving solution. The phases are called iterations, reflecting the repeatable, agile nature of our work, creating some change and seeking out feedback before deciding what to do next. You will have a chance to create the contents for Iteration 1 – establishing your change. You will define the information you need to manage your own change initiative and understand how the techniques from other sections of the course contribute to this content. In Iteration 2 you will be shown a plan you can use for each wave of your change and the factors to consider when working out how many waves are needed (i.e. how many iterations of change you are going to deliver). Understanding Change Management Understanding Agile Approaches Concepts Roadmap.
  • Definition and content
  • Wall Chart
  • Processes
    • Acceptance criteria
    • Benefits of Roadmap
    • Tailoring
    • Structure of the Roadmap - Timeframe
  • Iterations
    • How it works – Iteration 1
    • How it works – Iteration 2
This section makes the connection between understanding the benefits of the initiative and creating the motivation to become involved. There are questionnaires and checklists to help you consider your change from different perspectives, drawing out a wide range of benefits, relevant to all those impacted by your change. You will develop your own map of benefits, categorising them and considering how strongly these will be felt in the business areas most impacted by your change. You will have the chance to assess your own motivation making the change happen and identify ways in which you can strengthen support for your change.
  • Definitions, content and Integration
    • Requirements led change
    • Benefits led change
    • Validity of the change
    • Developing your business understanding
    • Market context
    • Organizational context
    • Measuring support for change
    • Benefits

This is a section all about you. Through games, checklists and questionnaires you will identify how you prefer to work, using this to consider how others might have a different perspective. Use this knowledge to plot how you engage with others including what information you share, how you share it and what opportunities you give to others to make change happen. You will create a “Community Map” identifying all the key relationships you need to build and their links with each other. If you have studied Stakeholder Management, you can use your knowledge for this work, but the emphasis is new because this course examines how to build these effective relationships, by understanding how you appear to others and how others want to engage with you.

  • Context
  • Self assessment
  • Personal leadership
  • Resilience factors
  • Authority
  • Self-control
  • Trustworthiness - importance
  • Flexibility
  • Building relationships with others
In this section, the term environment is used to describe the culture you create, based on how you work. You are given insight into the latest thinking on the impact of positive psychology, and the steps needed to create an atmosphere that builds empathy with those impacted by change. There are checklists to consider how to build your own resilience to keep going when you experience resistance, and ideas for creating motivation that inspires everyone to take personal responsibility for making the change happen. You will use your understanding of this resilience to plan your communications with all those in your community impacted by your change. You will be given guidance on how to use conversations, active listening and feedback to provide reassurance, encouragement and motivation.
  • Definition and benefits
  • Elements
  • SMART Goals
  • Build a sustaining environment

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Course FAQs

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

The course and certification will benefit anyone involved in planning, managing and creating change at work, particularly within an agile environment. The course does not assume any prior knowledge of change management or agile approaches so is suitable for all.

If you have knowledge of the course topics it will explain how what you already know fits into the structure of an effective change initiative whilst at the same time developing new skills and abilities. If you have a background in project management or business analysis this course will enable you to see where you fit into the wider community of change and where you can best apply your skills.