Preferred method of contact:

IT Management Skills Training



Course Number



3 Days

PDF Add to WishList

Managing in an IT environment can greatly differ from traditional management practices, which means IT managers need to possess key skills and behaviors to get the most from their technical staff. In this training course, gain management skills for an IT environment, learn to lead with vision, motivate and empower with passion, facilitate effective communication, and delegate with clarity to individuals and teams working in an IT environment.

Key Features of this IT Management Skills Training Course:

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

You Will Learn How To

  • Lead technical staff to excellence with vision, effective communication, and clear delegation
  • Leverage emotion to optimise communication and performance
  • Motivate and empower technical professionals
  • Delegate to focus the strengths of IT teams and build accountability
  • Reinforce performance with a shared vision

Important Course Information

IT Management Course Description

This includes 17 hours of Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) presented by an expert instructor-advisor.

Industry Credits & Certification

This course offers you the opportunity to earn the following industry credit and certifications

  • 17 NASBA Credits (live, in-class attendance required)

Course Outline

  • The Challenge of IT Management
  • Defining relevant success factors based on customer requirements
  • Adopting best practices for an IT environment
  • Performing stakeholder analysis
  • Identifying interdependencies and expectations
  • Developing Management Excellence

A new management identity

  • Transitioning from a technical expert to a manager
  • Balancing leadership and administration
  • Managing technical specialists

Personalising your management style

  • Applying the Mintsberg action-based model
  • Aligning your management approach to the model
  • The top 10 management roles
  • Emotional Intelligence (EI) in Action

Incorporating EI into your management approach

  • Recognising three key skills to understand yourself
  • Interpreting behaviours and interacting more constructively with others

Engaging and controlling your emotions

  • Changing your behaviour to suit the situation
  • Leading by example
  • Motivating Technical Workers

Exploring key motivators

  • What technical people want from work
  • Increasing staff retention
  • Avoiding motivational pitfalls

Tailoring the approach to your team

  • The impact of generational differences
  • Assessing strengths to increase levels of engagement
  • Delegating for Empowerment

Cultivating commitment and accountability

  • Inspiring collaborative partnerships
  • Working with the strengths of your staff

Following a proven step-by-step process

  • Planning your delegation and defining the task
  • Assigning the task to individuals or teams
  • Determining tracking and follow-up
  • Achieving accountability through collaboration
  • Facilitating Success for IT Teams

Organising and developing effective teamwork

  • Negotiating shared expectations
  • Setting ground rules within your team
  • Cutting across organisational units, time zones and geographic boundaries
  • Overcoming the hidden overhead of separation

Leveraging team synergy

  • Creating a team state of mind
  • Facilitating team-building activities

Enhancing team communication

  • Applying a three-level model for team building
  • Harnessing the power of dynamic and diverse teams
  • Reinforcing and Redirecting Performance through Coaching

Managing day-to-day performance

  • Selecting suitable performance measures that work in a technical environment
  • The benefits of a continuous appraisal approach
  • Strengthening performance by integrating coaching and appraisal techniques

Minimising disruptions in the workplace

  • Recognising and addressing ineffective performance
  • Employing constructive feedback as a means of focusing positive behaviours
  • Implementing Your Managerial Goals
  • Creating practical, future-oriented goals
  • Defining desired outcomes
  • Focusing team efforts through common goals
  • Planning for short-term and long-term success
  • Supporting your organisational goals
Show complete outline
Show Less

Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition Fee — Standard: £1695  

29 - 31 Aug (3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

26 - 28 Nov (3 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

21 - 23 Jan (3 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

8 - 10 Apr (3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

AFTERNOON START: Attend these live courses online via Anyware

22 - 24 Aug (3 Days)
2:00 PM - 9:30 PM BST
Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

12 - 14 Sep (3 Days)
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

9 - 11 Jan (3 Days)
2:00 PM - 9:30 PM GMT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

30 Jan - 1 Feb (3 Days)
2:00 PM - 9:30 PM GMT
Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

20 - 22 Feb (3 Days)
2:00 PM - 9:30 PM GMT
Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

13 - 15 Mar (3 Days)
1:00 PM - 8:30 PM GMT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Show all dates
Show fewer dates

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 0800 282 353 or Click here »

This event has been added to your cart.

Tuition Fee


In Classroom or



Private Team Training

Contact Us »

Course Tuition Fee Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.


Training Hours

Standard class hours:
9:00 a.m. - 4:30 p.m.

Last day class hours:
9:00 a.m. - 3:30 p.m.

Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.

AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.

Last day class hours:
2:00 p.m. - 8:30 p.m.

Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 PDUs

PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Leadership : 10 PDUs
Business & Strategic : 7 PDUs

Read more ...

“The knowledge Learning Tree displays makes it obvious that they have been working in their area of expertise for years”.

- J. Packham, Senior Application Specialist
Dacon Electronics

Chat Now

Please Choose a Language

Canada - English

Canada - Français