IT Management Skills Training

• Defining relevant success factors based on customer requirements
• Adopting best practices for an IT environment
• Performing stakeholder analysis
• Identifying interdependencies and expectations

A new management identity

• Transitioning from a technical expert to a manager
• Balancing leadership and administration
• Managing technical specialists

Personalising your management style

• Applying the Mintsberg action-based model
• Aligning your management approach to the model
• The top 10 management roles

Incorporating EI into your management approach

• Recognising three key skills to understand yourself
• Interpreting behaviours and interacting more constructively with others

Engaging and controlling your emotions

• Changing your behaviour to suit the situation
• Leading by example

Exploring key motivators

• What technical people want from work
• Increasing staff retention
• Avoiding motivational pitfalls

Tailoring the approach to your team

• The impact of generational differences
• Assessing strengths to increase levels of engagement

Cultivating commitment and accountability

• Inspiring collaborative partnerships
• Working with the strengths of your staff

Following a proven step-by-step process

• Planning your delegation and defining the task
• Assigning the task to individuals or teams
• Determining tracking and follow-up
• Achieving accountability through collaboration

Organising and developing effective teamwork

• Negotiating shared expectations
• Setting ground rules within your team
• Cutting across organisational units, time zones and geographic boundaries
• Overcoming the hidden overhead of separation

Leveraging team synergy

• Creating a team state of mind
• Facilitating team-building activities

Enhancing team communication

• Applying a three-level model for team building
• Harnessing the power of dynamic and diverse teams

Managing day-to-day performance

• Selecting suitable performance measures that work in a technical environment
• The benefits of a continuous appraisal approach
• Strengthening performance by integrating coaching and appraisal techniques

Minimising disruptions in the workplace

• Recognising and addressing ineffective performance
• Employing constructive feedback as a means of focusing positive behaviours

• Creating practical, future-oriented goals
• Defining desired outcomes
• Focusing team efforts through common goals
• Planning for short-term and long-term success
• Supporting your organisational goals