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Microsoft Dynamics 365 Field Service Training (MB-240)
Level: Intermediate
Rating:
3.00/5 Based on 5 Reviews
Dynamics 365 Field Service helps organisations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organisational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organisational goals.
Key Features of this Microsoft Dynamics 365 Field Service Training:
- Microsoft Official Course content
- Eligible for SATV redemption
You Will Learn How To:
- Identify the key components involved in Field Service Implementations.
- Define the products and services that will be delivered to customers.
- Determine which pricing options to use in specific scenarios.
- Determine which resources are required.
Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
- Microsoft Official Course content
- Eligible for SATV redemption
- Hands-on learning labs included
- After-course instructor coaching included
TRAINING AT YOUR SITE
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- Bring this or any training to your organisation
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
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In Class & Live, Online Training
Important Microsoft Dynamics 365 Field Service Training Information
Software/Tools
Dynamics
Who Should Attend
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
Requirements
Basic understanding of Dynamics 365 features, functionality, and navigation.
Exam Information
Note: This course runs for 3 Days
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1 - 3 Mar 9:00 AM - 4:30 PM GMT Online (AnyWare)
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30 May - 1 Jun 9:00 AM - 4:30 PM BST Online (AnyWare)
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30 Aug - 1 Sep 9:00 AM - 4:30 PM BST Online (AnyWare)
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30 Mar - 1 Apr 2:00 PM - 9:30 PM BST New York / Online (AnyWare)
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18 - 20 May 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare)
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27 - 29 Sep 2:00 PM - 9:30 PM BST New York / Online (AnyWare)
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Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.Microsoft Dynamics 365 Field Service Outline
Module 1: Configure Field Service
In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including products, services, and tax codes.
Lessons
- Introduction to configuring Field Service
- Defining products and services
- Defining tax codes
- Create and manage products and services
- Configure tax codes for your organisation
Module 2: Resource Scheduling Configuration
In this module, we will explore the concept of resource scheduling, and learn how to configure the system to schedule resources efficiently.
Lessons
- Mapping and location information
- Configuring resource components
- Defining account preferences
- Configure resource scheduling for your organisation
- Define account preferences
- Enable location mapping
Module 3: Defining and Configuring Bookable Resources
In this module, we will learn how to create and manage bookable resources, including resource pools and crews.
Lessons
- Defining bookable resources
- Resource pools, crews and facilities
- Define bookable resources
- Create pools and crews
- Manage facility records
Module 4: Configure Incidents
In this module, we will learn how incidents can improve the scheduling efficiency and consistency of your organisation.
Lessons
- Creating an incident
- Using service tasks
- Create an incident for common service tasks
- Schedule using incidents
Module 5: Inventory and Work Order Management
In this module, we will learn how to create and use work orders to schedule resources.
Lessons
- Configure Field Service work orders
- Creating work orders
- Managing work orders
- Configure work orders
- Schedule resources using work orders
Module 6: Field Service Agreements
In this module, we will introduce agreements, and learn how to configure them for your organisation.
Lessons- Using Field Service agreements
- Set up bookings
- Set up invoices
- Use an agreement to schedule work orders
- Generate invoices for customers
Module 7: Inventory and Purchasing
In this module, we will learn about management of customer assets.
Lessons
- Manage customer assets
- Manage inventory
- Purchasing and returns
- Create customer asset records
- Manage inventory, purchasing and returns
Module 8: Field Service Mobile
In this module, we will learn how to use and configure the Field Service Mobile application for a mobile workforce.
Lessons
- Mobile client overview
- Install and deploy Field Service mobile projects
- Manage mobile projects
- Deploy the mobile client
- Manage mobile projects
- Install and deploy the mobile client
- Describe the value of the mobile app for a mobile workforce
Module 9: Universal Resource Scheduling
In this module, we will introduce the concept of Universal Resource Scheduling, and describe how it can be leveraged for an organisation.
Lessons
- URS overview and configuration
- Enabling entities for URS
- Customise entities for URS
- You will be able to:
- Describe Universal Resource Scheduling
- Enable an entity for URS
Module 10: Managing Scheduling Options
In this module, we will learn how to use the schedule board to reschedule, substitute resources, and schedule pools and crews.
Lessons
- Using the schedule board
- Schedule items
- Rescheduling and substituting resources
- Crew and pool scheduling
- Configure and use the schedule board to schedule resources
- Reschedule work orders
- Substitute resources
Module 11: Customising the Schedule Board
In this module, we will learn how to configure the schedule board to best meet the organisation or scheduler's needs.
Lessons
- Configure the board
- Create additional schedule boards
- Use views to enhance the schedule board
- Configuring schedule board queries and filters
- Working with requirement groups
- Customise the schedule board
- Create additional boards
- Add views to a schedule board
Module 12: Advanced Scheduling Options
In this module, we will dive deeper into the options for customising the scheduling of work orders based on unique business requirements.
Lessons
- Working with resource scheduling optimisation
- Defining optimisation goals
- Defining optimisation scopes
- Defining optimisation profiles
- Single resource scheduling
- Define optimisation for an organisation
- Schedule single resources
Team Training
Microsoft Dynamics 365 Field Service FAQs
Is this course part of a certification path?
Yes, this course helps prepare you for the “Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate” certification.
What courses are included in the “Dynamics 365 Field Service Functional Consultant Associate” certification path?
MB-200 and MB-240 (8557). It is required you pass both exams to achieve certification.
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