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Technical Writing Introduction



Course Number



4 Days

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Successfully conveying complicated content to end users — both internal and external — is vital and can greatly enhance the value of products and services. This training course provides a complete process for planning, writing, and editing technical documents, including assessing the needs of users, selecting document formats, and making effective use of graphics.

You Will Learn How To

  • Write effective technical documents, manuals, and white papers
  • Assess your audience and develop documents to meet their needs
  • Build effective sentences and sections that explain information clearly
  • Employ diagrams, tables, charts, and other graphical tools effectively
  • Create informative content that your readers will understand and use

Course Outline

  • Introduction to Technical Writing
  • Benefits of effectively communicating technical information
  • Dealing with common writing problems
  • The Writing Process

Getting ready to write

  • Eliminating misconceptions that stall technical writing
  • Driving your document design with scenarios
  • Focusing on a document's purposes

Assessing your audience

  • Identifying your purpose and the reader's purpose
  • What the audience brings to the table

Covering the knowledge domain

  • Exposing tacit knowledge
  • Knowing when you've "covered it all"
  • Organising using the audience's scenarios
  • Ensuring Clarity and Readability

Writing technically

  • Discriminating between the three levels of information
  • Determining information needs with the OODA loop

Architecting sentences that communicate

  • Creating sentences with clarity
  • Building clarity through sentence focus
  • Solving common grammar problems in technical writing

Managing style in technical writing

  • Evaluating readability using the Given/New technique
  • Ensuring consistency with a style guide
  • Eliminating reader recycling
  • The Mechanics of Writing

Working with words

  • Selecting the right words
  • Editing for concision

Editing for quality

  • Knowing when and what to edit
  • The editing triage
  • Editing throughout the document process
  • Two strategies for rewriting
  • Structuring Information for Understanding

Leveraging and formatting tables and lists

  • Organising data to support readers' scenarios
  • Determining when to use a list
  • Exploiting tables for highly structured data

Maintaining document structure

  • Building cohesive documents with Given/New
  • Applying useful headings to support skimming

Methods of development

  • Problems-methods-results
  • Effect and cause
  • Order of importance
  • Designing Your Document

Audience-driven document design

  • Relating document structure to the audience
  • Recognising the varieties of user manuals
  • Developing reference manuals and white papers

Determining the document types

  • Post-positive vs. pragmatic documents
  • Implementing the right document format

Building documents

  • Tutorials and standard operating procedures
  • Designing two styles of tutorials
  • Structuring sentences and sections
  • Handling introductions and conclusions

Prototyping the document

  • Testing for success
  • Levels of prototypes
  • Developing the Look of Your Document

Designing the appearance of your page

  • The technical document reading process
  • Fonts
  • White space
  • Alignment

Conveying information with graphics

  • Chunking the document
  • Employing photos, drawings and graphs
  • Focusing graphics
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition Fee — Standard: £2095  

2 - 5 Apr ( 4 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

13 - 16 Aug ( 4 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

AFTERNOON START: Attend these live courses online via Anyware

27 - 30 Nov ( 4 Days)
2:00 PM - 9:30 PM GMT
Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

15 - 18 Jan ( 4 Days)
2:00 PM - 9:30 PM GMT
Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

26 Feb - 1 Mar ( 4 Days)
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

9 - 12 Apr ( 4 Days)
2:00 PM - 9:30 PM BST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

18 - 21 Jun ( 4 Days)
2:00 PM - 9:30 PM BST
Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

23 - 26 Jul ( 4 Days)
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 0800 282 353 or Click here »

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Tuition Fee


In Classroom or



Private Team Training

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Course Tuition Fee Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

After-Course Computing Sandbox
You'll be given remote access to a preconfigured virtual machine for you to redo your hands-on exercises, develop/test new code, and experiment with the same software used in your course.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.


Training Hours

Standard class hours:
9:00 a.m. - 4:30 p.m.

Last day class hours:
9:00 a.m. - 3:30 p.m.

Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.

AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.

Last day class hours:
2:00 p.m. - 8:30 p.m.

Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 23 PDUs

PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 23 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 22 PDUs
Business & Strategic : 1 PDUs

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“The technical writing course was fantastic. It helped me eliminate ‘no value added’ to documentation, as well as whittle documents down to nothing but the information the end user truly needs”.

- E. Shue, Test Engineer
Crucial Security

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