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Communication Skills Training
Level: Foundation
Rating:
4.80/5 Based on 123 Reviews
Managers and professionals at all levels must rely upon sound communication for effective working relationships. Through self-assessments, role-playing activities, and video simulations, this communications skills training course provides the effective communication skills in the work place needed to handle all types of situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect.
Key Features of this Effective Communication Skills Training:
- Attend online, in person, or bring this course to your facility
- After-course instructor coaching
You Will Learn How To:
- Build collaborative relationships that emphasize trust and respect
- Communicate effectively using simple and concise language
- Enhance listening to anticipate and avoid misunderstandings
- Foster cross-cultural understanding in your workplace
- Eliminate communication roadblocks and focus on non-verbal cues
Certifications/Credits:
Choose the Communication Skills Training Solution That Best Fits Your Needs
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
- 3-day instructor-led training course
- Earn 17 PMI PDUs
- Self-assessments
- Role-playing activities
- Video simulations
- After-course instructor coaching benefit
- Learning Tree end-of-course exam included
TEAM TRAINING
Customised Solutions
- Bring this or any training to your organisation
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
Customize Your Team Training Experience
CONTACT USSave More on Training with Learning Tree Training Vouchers!
Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.
In Class & Live, Online Training
Note: This course runs for 3 Days
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23 - 25 Feb 9:00 AM - 4:30 PM GMT Online (AnyWare)
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1 - 3 Jun 9:00 AM - 4:30 PM BST Online (AnyWare)
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7 - 9 Sep 9:00 AM - 4:30 PM BST Online (AnyWare)
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7 - 9 Dec 9:00 AM - 4:30 PM GMT Online (AnyWare)
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20 - 22 Jan 2:00 PM - 9:30 PM GMT Online (AnyWare)
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17 - 19 Mar 1:00 PM - 8:30 PM GMT Online (AnyWare)
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21 - 23 Jul 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare)
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8 - 10 Sep 2:00 PM - 9:30 PM BST New York / Online (AnyWare)
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Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.Communication Skills Instructor-Led Training Information
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Communication Skills Training Course Description
In this Communication Skills Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach.
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Certification Information
- This course is eligible for 15 AXELOS My PRINCE2 CPD points. Learn more now — PRINCE2 CPD Information ›
Communication Skills Instructor-Led Training Outline
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Building a Foundation
- Adopting simple, concise and direct language
- Identifying basic communication principles
- Applying a communication process model
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Setting Clear Goals for Your Communication
Determining outcomes and results
- Soliciting feedback
- Matching intentions and results
Initiating communications
- Figuring out what to say and the best way to say it
- Paying attention to verbal and non-verbal cues
- Creating a strong connection when face-to-face communication is missing
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Avoiding Communication Breakdowns
Creating value in your conversations
- Strengthening your relationships
- Distinguishing value from waste
Taking personal responsibility
- Recognising your role in communications
- Identifying internal and external factors that impact your communications
- Establishing message feedback
- Communicating nondefensively
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Translating across Communication Styles
Identifying the four communication styles
- Recognising your style and the style of others
- Strengths and blind spots of each style
Bridging communication styles
- Closing communication gaps
- Being flexible without compromising your identity
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Listening for Improved Understanding
Tools for active listening
- Asking clarifying questions
- Confirming the message
- Demonstrating respect, empathy and sensitivity
- Listening for the entire message
Interpreting non-verbal cues
- Intonation
- Rate of speech
- Volume
- Gestures
- Facial expressions
- Posture
- Use of space
- Dress
- Eye contact
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Achieving Genuine Communication
Creating openness
- Determining when to speak up and when not to
- Identifying appropriate degrees of disclosure
- Establishing value and trust
A three-dimensional model of behaviour
- Identifying how you interact with others and how to make improvements
- Calibrating the variance between what you want and what you express
Matching your body language to your message
- Enhancing your message to gain your intended results
- Creating believable and credible messages
- Ensuring that your attitude supports communication
- Speaking through silence
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Cross-Cultural Communication
Navigating beyond cultural boundaries
- Developing greater sensitivity to cultural differences
- Building greater accountability and trust on virtual teams
Working with filters and assumptions
- Raising your awareness to avoid misunderstandings
- Uncovering hidden assumptions
- Recognising filters in yourself and others
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Working Constructively with Emotions
Dealing with anger
- Overcoming personal challenges
- Expressing your anger constructively
- Minimising defensive reactions in others
Managing emotionally charged situations
- Defusing an emotional situation while maintaining your composure
- Taking responsibility for your emotions
Communication Skills Training FAQs
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What background do I need for this communication skills course?
No specific experience is required.
Customised Solutions
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