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Communication Skills Training
Level: Foundation
RATING:
4.77/5 Based on 289 Reviews
Managers and professionals at all levels must rely upon sound communication for effective working relationships. Through self-assessments, role-playing activities, and video simulations, this training course provides the communication skills in the work place needed to handle all types of situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect.
View the Leadership & Professional Development Learning Path to determine your learning journey ›
Key Features of this Effective Communication Skills Training:
- Choose from on-demand and instructor-led blended learning options
- Exclusive LinkedIn group membership for peer and SME community support
You Will Learn How To:
- Build collaborative relationships that emphasise trust and respect
- Communicate effectively using simple and concise language
- Enhance listening to anticipate and avoid misunderstandings
- Foster cross-cultural understanding in your workplace
- Eliminate communication roadblocks and focus on nonverbal cues
Certifications/Credits:
Choose the Communication Skills Training Solution That Best Fits Your Needs
BLENDED LEARNING
On-Demand & Live Review Session
Unlimited annual access to:
- Library of on-demand Business Professional courses
- 1-day instructor-led review sessions
LIVE, INSTRUCTOR-LED
In Class & Live, Online Training
- 3-day instructor-led training course
- Earn 17 PMI PDUs
- Self-assessments
- Role-playing activities
- Video simulations
- After-course instructor coaching benefit
- Learning Tree end-of-course exam included
PREMIUM TRAINING
Unlimited Access to Everything
Unlimited annual access to:
- Library of on-demand Business Professional courses
- 3-day instructor-led training course
- 1-day instructor-led review sessions
- Action plan included
- After-course instructor coaching benefit
- Learning Tree end-of-course exam included
TEAM TRAINING
Customised Solutions
- Bring this or any training to your organisation
- Full - scale program development
- Delivered when, where, and how you want it
- Blended learning models
- Tailored content
- Expert team coaching
Customize Your Team Training Experience
CONTACT USSave More on Training with Learning Tree Training Vouchers!
Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.
On-Demand & Live Review Session
Communication Skills Blended Training Information
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Communication Skills Blended Learning Description
This product offers access to a library of on-demand business leadership, communications, and professional growth and development courses. At any time during your annual access to this offering, you may attend one of our 1-day review sessions focused specifically on Communicating and Engaging with Others (4974)
On-Demand Training Outline
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On-Demand Course List
- A Four Step Process to Website Success
- BizPro Fire Talks
- Business for Technologists (B4T)
- Career Development
- Consultative Sales
- Emerging Technologies
- Executive Strategy
- Leading Technology Teams
- Management by Strengths
- Managing a Compliance Engagement
- Meeting Starters
- Millennials
- Professional Development
- Professional Growth
- The Five Unconventional Pillars of Effective Marketing
- Working in and Leading Virtual Teams
- Leadership Essentials
Communication Skills Training FAQs
-
What background do I need?
No specific experience is required.
-
Is the on-demand content the same as the 3-day instructor class?
No. While many of the same points are covered, taking the instructor-led Communication Skills course provides the deepest dive into that topic. This offering is intended for those who wish to gain a broad knowledge of the topics described in the course outline above - including communications.
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What on-demand content will I receive?
An outline of the content you will receive can be seen above. You will also get access to any new on-demand content that becomes available during your annual enrollment period.
-
How will I access my course materials if I choose this method?
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
-
How can I sign up for a review session?
Once you are enrolled in the program, specific details and dates will be sent to you.
One Day Instructor-Led Review
You'll be able to register for a Training Review Session at any time after you've placed your order.
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22 Jan
(1 Day)
9:00 AM - 4:30 PM GMT London / Online (AnyWare) -
11 Jun
(1 Day)
9:00 AM - 4:30 PM BST London / Online (AnyWare) -
29 Oct
(1 Day)
9:00 AM - 4:30 PM GMT London / Online (AnyWare) -
8 Jan
(1 Day)
9:00 AM - 4:30 PM Online (AnyWare)
In Class & Live, Online Training
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29 - 31 May ( 3 Days)
9:00 AM - 4:30 PM BST London / Online (AnyWare) Reserve Your Seat -
2 - 4 Oct ( 3 Days)
9:00 AM - 4:30 PM BST London / Online (AnyWare) Reserve Your Seat -
AFTERNOON START: Attend these live courses online via Anyware
6 - 8 Mar ( 3 Days)
2:00 PM - 9:30 PM GMT Herndon, VA / Online (AnyWare) Reserve Your Seat -
24 - 26 Apr ( 3 Days)
2:00 PM - 9:30 PM BST New York / Online (AnyWare) Reserve Your Seat -
14 - 16 Aug ( 3 Days)
2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare) Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Communication Skills Instructor-Led Training Information
Communication Skills Training Course Description
In this Communication Skills Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach.
Certification Information
- This course is eligible for 15 AXELOS My PRINCE2 CPD points. Learn more now — PRINCE2 CPD Information ›
Communication Skills Instructor-Led Training Outline
Building a Foundation
- Adopting simple, concise and direct language
- Identifying basic communication principles
- Applying a communication process model
Setting Clear Goals for Your Communication
Determining outcomes and results
- Soliciting feedback
- Matching intentions and results
Initiating communications
- Figuring out what to say and the best way to say it
- Paying attention to verbal and non-verbal cues
- Creating a strong connection when face-to-face communication is missing
Avoiding Communication Breakdowns
Creating value in your conversations
- Strengthening your relationships
- Distinguishing value from waste
Taking personal responsibility
- Recognising your role in communications
- Identifying internal and external factors that impact your communications
- Establishing message feedback
- Communicating nondefensively
Translating across Communication Styles
Identifying the four communication styles
- Recognising your style and the style of others
- Strengths and blind spots of each style
Bridging communication styles
- Closing communication gaps
- Being flexible without compromising your identity
Listening for Improved Understanding
Tools for active listening
- Asking clarifying questions
- Confirming the message
- Demonstrating respect, empathy and sensitivity
- Listening for the entire message
Interpreting non-verbal cues
- Intonation
- Rate of speech
- Volume
- Gestures
- Facial expressions
- Posture
- Use of space
- Dress
- Eye contact
Achieving Genuine Communication
Creating openness
- Determining when to speak up and when not to
- Identifying appropriate degrees of disclosure
- Establishing value and trust
A three-dimensional model of behaviour
- Identifying how you interact with others and how to make improvements
- Calibrating the variance between what you want and what you express
Matching your body language to your message
- Enhancing your message to gain your intended results
- Creating believable and credible messages
- Ensuring that your attitude supports communication
- Speaking through silence
Cross-Cultural Communication
Navigating beyond cultural boundaries
- Developing greater sensitivity to cultural differences
- Building greater accountability and trust on virtual teams
Working with filters and assumptions
- Raising your awareness to avoid misunderstandings
- Uncovering hidden assumptions
- Recognising filters in yourself and others
Working Constructively with Emotions
Dealing with anger
- Overcoming personal challenges
- Expressing your anger constructively
- Minimising defensive reactions in others
Managing emotionally charged situations
- Defusing an emotional situation while maintaining your composure
- Taking responsibility for your emotions
Communication Skills Training FAQs
-
What background do I need?
No specific experience is required.
Unlimited Access to Everything
-
29 - 31 May ( 3 Days)
9:00 AM - 4:30 PM BST London / Online (AnyWare) -
2 - 4 Oct ( 3 Days)
9:00 AM - 4:30 PM BST London / Online (AnyWare) -
AFTERNOON START: Attend these live courses online via Anyware
6 - 8 Mar ( 3 Days)
2:00 PM - 7:30 AM GMT Herndon, VA / Online (AnyWare) -
24 - 26 Apr ( 3 Days)
2:00 PM - 7:30 AM BST New York / Online (AnyWare) -
14 - 16 Aug ( 3 Days)
2:00 PM - 7:30 AM BST Herndon, VA / Online (AnyWare)
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Communication Skills Unlimited Access Training Information
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Communication Skills Unlimited Access Training Bundle Description
This product offers access to a library of on-demand business leadership, communications, and professional growth and development courses. At any time during your annual access to this offering, you may attend one of our 1-day review sessions focused specifically on Communicating and Engaging with Others (4974). Enrolling in this bundle also grants you access to any of our multi-day Introduction to Communication Skills (292) course events.
On-Demand Training Outline
-
On-Demand Course List
- A Four Step Process to Website Success
- BizPro Fire Talks
- Business for Technologists (B4T)
- Career Development
- Consultative Sales
- Emerging Technologies
- Executive Strategy
- Leading Technology Teams
- Management by Strengths
- Managing a Compliance Engagement
- Meeting Starters
- Millennials
- Professional Development
- Professional Growth
- The Five Unconventional Pillars of Effective Marketing
- Working in and Leading Virtual Teams
- Leadership Essentials
Communication Skills Training FAQs
-
What background do I need?
No specific experience is required.
-
Is the on-demand content the same as the 3-day instructor class?
No. While many of the same points are covered, taking the instructor-led Communication Skills course provides the deepest dive into that topic. This offering is intended for those who wish to gain a broad knowledge of the topics described in the course outline above - including communications.
-
What on-demand content will I receive?
An outline of the content you will receive can be seen above. You will also get access to any new on-demand content that becomes available during your annual enrollment period.
-
How can I sign up for a review session or in Instructor-led version of the course?
Once you are enrolled in the program, specific details and dates will be sent to you.
-
How will I access my course materials if I choose this method?
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
One Day Instructor-Led Review
You'll be able to register for a Training Review Session at any time after you've placed your order.
-
22 Jan
(1 Day)
9:00 AM - 4:30 PM GMT London / Online (AnyWare) -
11 Jun
(1 Day)
9:00 AM - 4:30 PM BST London / Online (AnyWare) -
29 Oct
(1 Day)
9:00 AM - 4:30 PM GMT London / Online (AnyWare) -
8 Jan
(1 Day)
9:00 AM - 4:30 PM Online (AnyWare)
Customised Solutions
Related Professional Development Training
Personal Skills for Professional ExcellenceCommunication Skills TrainingLeading Teams Training: Improving Productivity Through Teamwork
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*Partner-delivered courses may have different terms that apply. Ask for details.