Communication Skills Training

Level: Foundation
Rating: 4.8/5 4.78/5 Based on 137 Reviews

Managers and professionals at all levels must rely upon sound communication for effective working relationships. Through self-assessments, role-playing activities, and video simulations, this communications skills training course provides the effective communication skills in the work place needed to handle all types of situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect.

Key Features of this Effective Communication Skills Training:

  • Attend online, in person, or bring this course to your facility
  • After-course instructor coaching

You Will Learn How To:

  • Build collaborative relationships that emphasize trust and respect
  • Communicate effectively using simple and concise language
  • Enhance listening to anticipate and avoid misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate communication roadblocks and focus on non-verbal cues

Certifications/Credits:

PMI 17 PDU

Choose the Communication Skills Training Solution That Best Fits Your Needs

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course
  • Earn 17 PMI PDUs
  • Self-assessments
  • Role-playing activities
  • Video simulations
  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included
View Course Details & Schedule

Standard £995

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PRODUCT #292

TEAM TRAINING

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  • Bring this or any training to your organisation
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

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Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.

In Class & Live, Online Training

Note: This course runs for 3 Days *

*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.

  • 24 - 26 Nov 9:00 AM - 4:30 PM GMT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 23 - 25 Feb 9:00 AM - 4:30 PM GMT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 1 - 3 Jun 9:00 AM - 4:30 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 7 - 9 Sep 9:00 AM - 4:30 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 20 - 22 Jan 2:00 PM - 9:30 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 17 - 19 Mar 1:00 PM - 8:30 PM GMT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 21 - 23 Jul 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 8 - 10 Sep 2:00 PM - 9:30 PM BST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Partial Day Event

Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.

Communication Skills Instructor-Led Training Information

  • Communication Skills Training Course Description

    In this Communication Skills Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach.

  • Certification Information

Communication Skills Instructor-Led Training Outline

  • Building a Foundation

    • Adopting simple, concise and direct language
    • Identifying basic communication principles
    • Applying a communication process model
  • Setting Clear Goals for Your Communication

    Determining outcomes and results

    • Soliciting feedback
    • Matching intentions and results

    Initiating communications

    • Figuring out what to say and the best way to say it
    • Paying attention to verbal and non-verbal cues
    • Creating a strong connection when face-to-face communication is missing
  • Avoiding Communication Breakdowns

    Creating value in your conversations

    • Strengthening your relationships
    • Distinguishing value from waste

    Taking personal responsibility

    • Recognising your role in communications
    • Identifying internal and external factors that impact your communications
    • Establishing message feedback
    • Communicating nondefensively
  • Translating across Communication Styles

    Identifying the four communication styles

    • Recognising your style and the style of others
    • Strengths and blind spots of each style

    Bridging communication styles

    • Closing communication gaps
    • Being flexible without compromising your identity
  • Listening for Improved Understanding

    Tools for active listening

    • Asking clarifying questions
    • Confirming the message
    • Demonstrating respect, empathy and sensitivity
    • Listening for the entire message

    Interpreting non-verbal cues

    • Intonation
    • Rate of speech
    • Volume
    • Gestures
    • Facial expressions
    • Posture
    • Use of space
    • Dress
    • Eye contact
  • Achieving Genuine Communication

    Creating openness

    • Determining when to speak up and when not to
    • Identifying appropriate degrees of disclosure
    • Establishing value and trust

    A three-dimensional model of behaviour

    • Identifying how you interact with others and how to make improvements
    • Calibrating the variance between what you want and what you express

    Matching your body language to your message

    • Enhancing your message to gain your intended results
    • Creating believable and credible messages
    • Ensuring that your attitude supports communication
    • Speaking through silence
  • Cross-Cultural Communication

    Navigating beyond cultural boundaries

    • Developing greater sensitivity to cultural differences
    • Building greater accountability and trust on virtual teams

    Working with filters and assumptions

    • Raising your awareness to avoid misunderstandings
    • Uncovering hidden assumptions
    • Recognising filters in yourself and others
  • Working Constructively with Emotions

    Dealing with anger

    • Overcoming personal challenges
    • Expressing your anger constructively
    • Minimising defensive reactions in others

    Managing emotionally charged situations

    • Defusing an emotional situation while maintaining your composure
    • Taking responsibility for your emotions

Communication Skills Training FAQs

  • What background do I need for this communication skills course?

    No specific experience is required.

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Questions about which training is right for you?

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