Communication Skills Training

Level: Foundation
RATING: 4.8/5 4.79/5 Based on 364 Reviews

Managers and professionals at all levels must rely upon sound communication for effective working relationships. Through self-assessments, role-playing activities, and video simulations, this training course provides the communication skills in the work place needed to handle all types of situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect.

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Key Features of this Effective Communication Skills Training:

  • Choose from on-demand and instructor-led blended learning options
  • Exclusive LinkedIn group membership for peer and SME community support

You Will Learn How To:

  • Build collaborative relationships that emphasise trust and respect
  • Communicate effectively using simple and concise language
  • Enhance listening to anticipate and avoid misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate communication roadblocks and focus on nonverbal cues

Certifications/Credits:

PMI 17 PDU

Choose the Communication Skills Training Solution That Best Fits Your Individual Needs or Organisational Goals

BLENDED LEARNING

On-Demand & Live Review Session

Unlimited annual access to:

  • Library of on-demand Business Professional courses
  • 1-day instructor-led review sessions — View Schedule
View Details ›

Standard: £845

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PRODUCT #70A6

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course — View Schedule
  • Earn 17 PMI PDUs
  • Self-assessments
  • Role-playing activities
  • Video simulations
  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included
View Details ›

Standard: £995

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PRODUCT #292

UNLIMITED ACCESS BUNDLE

Unlimited Access Blended Training — Best Value!

  • Library of on-demand Business Professional courses
  • 3-day instructor-led training course — View Schedule
  • 1-day instructor-led review sessions — View Schedule
  • Action plan included
  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included
View Details ›

Standard: £1895

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PRODUCT #70A7

TEAM TRAINING

Customised Solutions

  • Bring this or any training to your organisation
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

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Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.

On-Demand & Live Review Session

Communication Skills Blended Training Information

  • Communication Skills Blended Learning Description

    This product offers access to a library of on-demand business leadership, communications, and professional growth and development courses. At any time during your annual access to this offering, you may attend one of our 1-day review sessions focused specifically on Communicating and Engaging with Others (4974)

On-Demand Training Outline

  • On-Demand Course List

    • A Four Step Process to Website Success
    • BizPro Fire Talks
    • Business for Technologists (B4T)
    • Career Development
    • Consultative Sales
    • Emerging Technologies
    • Executive Strategy
    • Leading Technology Teams
    • Management by Strengths
    • Managing a Compliance Engagement
    • Meeting Starters
    • Millennials
    • Professional Development
    • Professional Growth
    • The Five Unconventional Pillars of Effective Marketing
    • Working in and Leading Virtual Teams
    • Leadership Essentials

Communication Skills Training FAQs

  • What background do I need?

    No specific experience is required.

  • Is the on-demand content the same as the 3-day instructor class?

    No. While many of the same points are covered, taking the instructor-led Communication Skills course provides the deepest dive into that topic. This offering is intended for those who wish to gain a broad knowledge of the topics described in the course outline above - including communications.

  • What on-demand content will I receive?

    An outline of the content you will receive can be seen above. You will also get access to any new on-demand content that becomes available during your annual enrollment period.

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How can I sign up for a review session?

    Once you are enrolled in the program, specific details and dates will be sent to you.

In Class & Live, Online Training

Communication Skills Instructor-Led Training Information

  • Communication Skills Training Course Description

    In this Communication Skills Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasise trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach.

Communication Skills Instructor-Led Training Outline

  • Building a Foundation

    • Adopting simple, concise and direct language
    • Identifying basic communication principles
    • Applying a communication process model
  • Setting Clear Goals for Your Communication

    Determining outcomes and results

    • Soliciting feedback
    • Matching intentions and results

    Initiating communications

    • Figuring out what to say and the best way to say it
    • Paying attention to verbal and nonverbal cues
    • Creating a strong connection when face-to-face communication is missing
  • Avoiding Communication Breakdowns

    Creating value in your conversations

    • Strengthening your relationships
    • Distinguishing value from waste

    Taking personal responsibility

    • Recognising your role in communications
    • Identifying internal and external factors that impact your communications
    • Establishing message feedback
    • Communicating nondefensively
  • Translating across Communication Styles

    Identifying the four communication styles

    • Recognising your style and the style of others
    • Strengths and blind spots of each style

    Bridging communication styles

    • Closing communication gaps
    • Being flexible without compromising your identity
  • Listening for Improved Understanding

    Tools for active listening

    • Asking clarifying questions
    • Confirming the message
    • Demonstrating respect, empathy and sensitivity
    • Listening for the entire message

    Interpreting nonverbal cues

    • Intonation
    • Rate of speech
    • Volume
    • Gestures
    • Facial expressions
    • Posture
    • Use of space
    • Dress
    • Eye contact
  • Achieving Genuine Communication

    Creating openness

    • Determining when to speak up and when not to
    • Identifying appropriate degrees of disclosure
    • Establishing value and trust

    A three-dimensional model of behaviour

    • Identifying how you interact with others and how to make improvements
    • Calibrating the variance between what you want and what you express

    Matching your body language to your message

    • Enhancing your message to gain your intended results
    • Creating believable and credible messages
    • Ensuring that your attitude supports communication
    • Speaking through silence
  • Cross-Cultural Communication

    Navigating beyond cultural boundaries

    • Developing greater sensitivity to cultural differences
    • Building greater accountability and trust on virtual teams

    Working with filters and assumptions

    • Raising your awareness to avoid misunderstandings
    • Uncovering hidden assumptions
    • Recognising filters in yourself and others
  • Working Constructively with Emotions

    Dealing with anger

    • Overcoming personal challenges
    • Expressing your anger constructively
    • Minimising defensive reactions in others

    Managing emotionally charged situations

    • Defusing an emotional situation while maintaining your composure
    • Taking responsibility for your emotions

Communication Skills Training FAQs

  • What background do I need?

    No specific experience is required.

Unlimited Access Blended Training — Best Value!

Communication Skills Unlimited Access Training Information

  • Communication Skills Unlimited Access Training Bundle Description

    This product offers access to a library of on-demand business leadership, communications, and professional growth and development courses. At any time during your annual access to this offering, you may attend one of our 1-day review sessions focused specifically on Communicating and Engaging with Others (4974). Enrolling in this bundle also grants you access to any of our multi-day Introduction to Communication Skills (292) course events.

On-Demand Training Outline

  • On-Demand Course List

    • A Four Step Process to Website Success
    • BizPro Fire Talks
    • Business for Technologists (B4T)
    • Career Development
    • Consultative Sales
    • Emerging Technologies
    • Executive Strategy
    • Leading Technology Teams
    • Management by Strengths
    • Managing a Compliance Engagement
    • Meeting Starters
    • Millennials
    • Professional Development
    • Professional Growth
    • The Five Unconventional Pillars of Effective Marketing
    • Working in and Leading Virtual Teams
    • Leadership Essentials

Communication Skills Training FAQs

  • What background do I need?

    No specific experience is required.

  • Is the on-demand content the same as the 3-day instructor class?

    No. While many of the same points are covered, taking the instructor-led Communication Skills course provides the deepest dive into that topic. This offering is intended for those who wish to gain a broad knowledge of the topics described in the course outline above - including communications.

  • What on-demand content will I receive?

    An outline of the content you will receive can be seen above. You will also get access to any new on-demand content that becomes available during your annual enrollment period.

  • How can I sign up for a review session or in Instructor-led version of the course?

    Once you are enrolled in the program, specific details and dates will be sent to you.

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

Customised Solutions

Questions about which training is right for you?

call 0800 282 353
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