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Managers and professionals at all levels must rely upon sound communication for effective working relationships. Through self-assessments, role-playing activities, and video simulations, this communications skills training course provides the effective communication skills in the work place needed to handle all types of situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect.
LIVE, INSTRUCTOR-LED
TEAM TRAINING
Customize Your Team Training Experience
CONTACT USOur flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.
1 - 3 Jun
9:00 AM - 4:30 PM BST
Online (AnyWare)
7 - 9 Sep
9:00 AM - 4:30 PM BST
Online (AnyWare)
7 - 9 Dec
9:00 AM - 4:30 PM GMT
Online (AnyWare)
17 - 19 Mar
1:00 PM - 8:30 PM GMT
Online (AnyWare)
21 - 23 Jul
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare)
8 - 10 Sep
2:00 PM - 9:30 PM BST
New York / Online (AnyWare)
19 - 21 Jan
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare)
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.In this Communication Skills Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach.
Determining outcomes and results
Initiating communications
Creating value in your conversations
Taking personal responsibility
Identifying the four communication styles
Bridging communication styles
Tools for active listening
Interpreting non-verbal cues
Creating openness
A three-dimensional model of behaviour
Matching your body language to your message
Navigating beyond cultural boundaries
Working with filters and assumptions
Dealing with anger
Managing emotionally charged situations
No specific experience is required.
Personal Skills Training for Professional ExcellenceCommunication Skills TrainingLeading Teams Training: Improving Productivity Through Teamwork
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