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Leadership and Professional Development









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Management Skills

COURSE TYPE

Foundation

Course Number

290

Duration

4 Days

Enrol

About This Course: You gain the key skills, best practices and behaviours of effective managers — leadership, delegation, motivation, communication and vision — as well as powerful techniques for getting the best from people. You build a blueprint for personal success using proven management models.

You Will Learn How To

  • Apply core management skills and techniques to deliver results
  • Enhance leadership ability by developing emotional intelligence
  • Communicate with, motivate and empower your team
  • Delegate work to individuals and teams
  • Develop a management vision for success

Course Outline

  • Setting the Stage for Great Management

Best practices of contemporary management

  • Defining customer success
  • Establishing a sense of direction
  • Adopting a continuous improvement mindset
  • Empowering people for high performance

Identifying stakeholder needs

  • Mapping the stakeholder environment
  • Identifying mutual and conflicting expectations
  • Establishing success criteria
  • Applying a Model for Management Excellence

Importance of management identity

  • Making the transition from expert to manager
  • How managing, leading and administering relate
  • Managing people more expert than you

What kind of manager do you want to be?

  • Developing a management role model
  • Adapting the model to your managerial situation
  • Ten things all successful managers do
  • Managing with Emotional Intelligence (EI)

Five characteristics of the effective manager

  • Knowing yourself: developing three key intrapersonal skills
  • Working with others: applying integral interpersonal skills

Applying emotional intelligence day to day

  • Responding appropriately in key situations
  • Using emotional intelligence to lead by example
  • Motivating Individuals for Performance

Recognising key motivators

  • Avoiding the top demotivators
  • Leveraging motivators that work for everyone
  • Maximising your impact on motivation

Matching motivators to individual expectations

  • Identifying people's basic needs
  • Recognising and responding to generational differences
  • Developing and applying a motivational strategy
  • The Art of Delegation

Fostering commitment through effective delegation

  • Creating a spirit of partnership
  • Establishing a common understanding of success
  • Applying a proven step-by-step process for delegation

Getting the job done: task and process

  • Determining individual strengths
  • Building on natural talents
  • Collaborating for successful outcomes
  • Achieving Goals through People

Agreeing on clear expectations

  • Setting group norms for yourself and your team
  • How your expectations influence others
  • Establishing shared purpose and mutual accountability

Amplifying individual contributions through synergistic teamwork

  • Creating an environment conducive to collaboration
  • Practical and productive team-building techniques

Helping your team work more productively

  • Enhancing communication through a three-layer model
  • The importance of team dynamics and diversity
  • A Proactive Approach to Managing Performance

Enabling and supporting excellent performance

  • Developing others to achieve their potential
  • Focusing performance through effective measures
  • Utilising continuous appraisal techniques
  • Integrating coaching and appraisal to build performance

Effectively managing workplace disruption

  • Intervening when performance goes off track
  • Reinforcing and redirecting behaviours with constructive feedback
  • Applying Your Management Style
  • Starting with the end in mind
  • Creating momentum and flexibility in your team
  • Keeping the future in focus
  • Crafting your personal approach to management
  • Taking action to implement your personal goals
  • Challenging organisational constraints
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrolment: No advance payment required.
Tuition Fee due 30 days after your course.

21 - 24 Mar London/AnyWare Enrol Now

How would you like to attend?

Live, Online via AnyWare
In-Class

6 - 9 Jun London Enrol Now

How would you like to attend?

In-Class

29 Aug - 1 Sep London/AnyWare Enrol Now

How would you like to attend?

Live, Online via AnyWare
In-Class

AFTERNOON START: Attend these live courses online via Anyware scheduled 2 PM - 9:30 PM BST

10 - 13 Jan New York/AnyWare Enrol Now

How would you like to attend?

Live, Online via AnyWare
In-Class

24 - 27 Jan Herndon, VA/AnyWare Enrol Now

How would you like to attend?

Live, Online via AnyWare
In-Class

4 - 7 Apr Alexandria, VA/AnyWare Enrol Now

How would you like to attend?

Live, Online via AnyWare
In-Class

27 - 30 Jun Herndon, VA/AnyWare Enrol Now

How would you like to attend?

Live, Online via AnyWare
In-Class

25 - 28 Jul New York/AnyWare Enrol Now

How would you like to attend?

Live, Online via AnyWare
In-Class

19 - 22 Sep Rockville, MD/AnyWare Enrol Now

How would you like to attend?

Live, Online via AnyWare
In-Class

3 - 6 Oct Alexandria, VA/AnyWare Enrol Now

How would you like to attend?

Live, Online via AnyWare
In-Class

Guaranteed to Run

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 0800 282 353 or click here

Tuition Fee

Standard

£2095

Course Tuition Fee Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Questions

Call 0800 282 353 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition fee savings to
which you or your organisation may be entitled.

Training Hours

Standard class hours:
9:00 a.m. - 4:30 p.m.

Last day class hours:
9:00 a.m. - 3:30 p.m.

Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest
4:30 p.m. - 5:30 p.m.

AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.


Last day class hours:
2:00 p.m. - 8:30 p.m.


Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.


Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 23 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 23 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 10 PDUs
Leadership : 9 PDUs
Business & Strategic : 4 PDUs

Read more ...

“The Learning Tree management courses I have attended far exceed other management training I have had. I always appreciate the instructor’s knowledge, energy and ability to consistently engage the class”.

- S. Basham, Remedy Development Lead
Cable & Wireless

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