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Management Skills

COURSE TYPE

Foundation

Course Number

290

Duration

3 Days

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Leadership, delegation, motivation, communication, and vision are key components that make up an effective and successful manager. In this training course, you learn best practices and behaviours to help you build these components, leverage powerful techniques for getting the best from people, and use proven management models to design a blueprint for personal success.

You Will Learn How To

  • Apply core management behaviours and techniques to deliver results
  • Enhance leadership ability by developing emotional intelligence
  • Communicate with, motivate, and empower your team
  • Delegate work to individuals and teams
  • Develop a management vision for success

Course Outline

  • Setting the Stage for Great Management

Best practices of contemporary management

  • Defining customer success
  • Establishing a sense of direction
  • Adopting a continuous improvement mindset
  • Empowering people for high performance

Identifying stakeholder needs

  • Mapping the stakeholder environment
  • Identifying mutual and conflicting expectations
  • Establishing success criteria
  • Applying a Model for Management Excellence

Importance of management identity

  • Making the transition from expert to manager
  • How managing, leading and administering relate
  • Managing people more expert than you

What kind of manager do you want to be?

  • Developing a management role model
  • Adapting the model to your managerial situation
  • Ten things all successful managers do
  • Managing with Emotional Intelligence (EI)

Five characteristics of the effective manager

  • Knowing yourself: developing three key intrapersonal skills
  • Working with others: applying integral interpersonal skills

Applying emotional intelligence day to day

  • Responding appropriately in key situations
  • Using emotional intelligence to lead by example
  • Motivating Individuals for Performance

Recognising key motivators

  • Avoiding the top demotivators
  • Leveraging motivators that work for everyone
  • Maximising your impact on motivation

Matching motivators to individual expectations

  • Identifying people's basic needs
  • Recognising and responding to generational differences
  • Developing and applying a motivational strategy
  • The Art of Delegation

Fostering commitment through effective delegation

  • Creating a spirit of partnership
  • Establishing a common understanding of success
  • Applying a proven step-by-step process for delegation

Getting the job done: task and process

  • Determining individual strengths
  • Building on natural talents
  • Collaborating for successful outcomes
  • Achieving Goals through People

Agreeing on clear expectations

  • Setting group norms for yourself and your team
  • How your expectations influence others
  • Establishing shared purpose and mutual accountability

Amplifying individual contributions through synergistic teamwork

  • Creating an environment conducive to collaboration
  • Practical and productive team-building techniques

Helping your team work more productively

  • Enhancing communication through a three-layer model
  • The importance of team dynamics and diversity
  • A Proactive Approach to Managing Performance

Enabling and supporting excellent performance

  • Developing others to achieve their potential
  • Focusing performance through effective measures
  • Utilising continuous appraisal techniques
  • Integrating coaching and appraisal to build performance

Effectively managing workplace disruption

  • Intervening when performance goes off track
  • Reinforcing and redirecting behaviours with constructive feedback
  • Applying Your Management Style
  • Starting with the end in mind
  • Creating momentum and flexibility in your team
  • Keeping the future in focus
  • Crafting your personal approach to management
  • Taking action to implement your personal goals
  • Challenging organisational constraints
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition Fee — Standard: £1695  

6 - 8 Nov (3 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

11 - 13 Mar (3 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

AFTERNOON START: Attend these live courses online via Anyware

10 - 12 Oct (3 Days)
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

12 - 14 Dec (3 Days)
2:00 PM - 9:30 PM GMT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

3 - 5 Apr (3 Days)
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

5 - 7 Jun (3 Days)
2:00 PM - 9:30 PM BST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 0800 282 353 or Click here »

This event has been added to your cart.

Tuition Fee

Standard

In Classroom or
Online

Standard

£1695

Private Team Training

Contact Us »

Course Tuition Fee Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.

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Training Hours

Standard class hours:
9:00 a.m. - 4:30 p.m.

Last day class hours:
9:00 a.m. - 3:30 p.m.

Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.

AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.


Last day class hours:
2:00 p.m. - 8:30 p.m.


Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.


Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

“The Learning Tree management courses I have attended far exceed other management training I have had. I always appreciate the instructor’s knowledge, energy and ability to consistently engage the class”.

- S. Basham, Remedy Development Lead
Cable & Wireless

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