Implementing Cisco Collaboration Applications (CLICA v1.0) Training

Level: Intermediate

CLICA Course Outline - The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximise the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

Key Features of this Cisco CLICA Training:

  • Cisco Authorised course content
  • Authorised Cisco CCSI instructor
  • Attend in-class, online or bring the course to your facility
  • Expansive course catalogue to go deeper into Cisco or broaden you skills beyond

You Will Learn How To:

  • Configure Cisco Unity Connection integration.
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers.
  • Configure and troubleshoot Cisco Unity Express.
  • Describe SSO for Cisco Unified Communications applications.
  • Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications.
  • Customise the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality.
  • Configure and troubleshoot chat rooms and message archiving.
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence.
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring.

Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals


In Class & Live, Online Training

  • 5-day instructor-led training course
  • Authorised Cisco Training Provider
  • Providing over 20 years of Cisco training
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
  • Attend virtuallly from your home or office
View Course Details & Schedule

Standard £3250




Team Training

  • Bring this or any training to your organisation
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

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In Class & Live, Online Training

Note: This course runs for 5 Days

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Important CLICA Course Information

  • Prerequisites

    Before taking this course, you should have the following knowledge and skills:

    • Basic understanding of networking technologies
    • Basic understanding of voice and video
    • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

    The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Who Should Attend this Course

    This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

    • Network architect
    • Network designer
    • Network engineer
    • Network manager
    • Network administrator
  • Course Benefits

    • Acquire the knowledge to reduce the complexity and strengthen security protocols for communication applications.
    • Gain hands-on experience in automating, encrypting, and securing administrative tasks and business communications.
    • Acquire knowledge to prepare for the 300-810 CLICA exam.
  • Certifications

    This course is part of the following Certifications: CCNP Collaboration

CLICA Course Outline

  • Configuring and Troubleshooting Cisco Unity Connection Integration
  • Configuring and Troubleshooting Cisco Unity Connection Call Handlers
  • Troubleshooting Cisco Unity Connection
  • Configuring and Troubleshooting Cisco Unity Express
  • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
  • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Customising Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
  • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  • Troubleshooting Cisco Unified Communications Manager IM and Presence Service
  • Integrating Cisco Unified Attendant Console Advanced
  • Implementing Call Recording and Monitoring

Team Training


  • How do I prepare for CCNP Collaboration certification?

    The best way to prepare for this certification is to take the Cisco-approved training, as well as using the self-study materials provided.

  • How do I take Cisco exam CLICA 300-810 to obtain CCNP Collaboration certification?

    You will need to register for the exam. Exams are offered as proctored exams at a test centre, or self-administered online.

  • How do I achieve the CCNP Collaboration certification?

    To earn CCNP Collaboration, you need to pass a core exam and a data centre concentration exam of your choice. The 350-801 CLCOR is the core exam. Passing this 300-810 CLICA exam completes your selected concentration exam. Comprehensive Cisco Certification information can be found here.

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