There are no items in your cart. Continue shopping on our Course Directory page.
Pay now -or- pay later
Pay by credit card at checkout
-or- pay later by invoice, as always.
This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behaviour patterns and increase your ability to get work done. Those who communicate with assertiveness rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to communicate your message with authority and impact.
LIVE, INSTRUCTOR-LED
TRAINING AT YOUR SITE
Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.
1 - 3 Jun
9:00 AM - 4:30 PM BST
Online (AnyWare)
31 Aug - 2 Sep
9:00 AM - 4:30 PM BST
Online (AnyWare)
23 - 25 Nov
9:00 AM - 4:30 PM GMT
Online (AnyWare)
7 - 9 Apr
2:00 PM - 9:30 PM BST
Online (AnyWare)
6 - 8 Oct
2:00 PM - 9:30 PM BST
Herndon, VA / Online (AnyWare)
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.Recognising modes of interactive behaviour
Contextual and situational considerations
Pinpointing patterns of behaviour
Mapping how people handle conflict
Applying viable assertiveness techniques
Adopting effective assertiveness strategies
Committing to assertive and skillful outcomes
Developing the tools
Establishing a proactive assertiveness style
Practising effective assertiveness principles
Constructing an assertiveness action plan
Putting the "action" into the assertiveness action plan
Recognising modes of interactive behaviour
Contextual and situational considerations
Pinpointing patterns of behaviour
Mapping how people handle conflict
Applying viable assertiveness techniques
Adopting effective assertiveness strategies
Committing to assertive and skillful outcomes
Developing the tools
Establishing a proactive assertiveness style
Practising effective assertiveness principles
Constructing an assertiveness action plan
Putting the "action" into the assertiveness action plan
The ability to communicate assertively, rather than passively or aggressively. With this you will be more likely to maintain positive workplace relationships and achieve work goals.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.
Yes, you can receive PDUs from the Assertiveness Skills: Communicating with Authority & Impact course.
To find out how many PDUs you can receive, check out the PMI Q&A List ›
Influencing Skills Training: Getting Results without Direct AuthorityPublic Speaking Training: Create Compelling Speeches & PresentationsThe Art of Coaching: Enabling Employees to Achieve Their PotentialBusiness Relationship Management (BRM) Training: Aligning IT & the BusinessCustomer Service Training: Achieving Excellence in Customer Service
Questions about which training is right for you?
It allows us to direct your request to the appropriate Customer Care team.
Your Training Comes with a 100% Satisfaction Guarantee!*
*Partner-delivered courses may have different terms that apply. Ask for details.