Assertiveness Skills: Communicating with Authority & Impact
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Those who communicate with assertiveness, rather than passivity or aggression, are more likely to maintain positive workplace relationships while meeting their goals. Through video demonstrations, role-playing activities, journaling, and practical workshops, this training course will help you leverage proven techniques to become self-aware of behaviour patterns and increase your ability to get work done.
You Will Learn How To
- Demonstrate and model assertive behaviour for win-win outcomes
- Gain self-awareness of your attitudes, behaviour patterns, and habits
- Develop a positive, proactive response to difficult behaviours
- Exhibit confidence in your ability to address challenging situations
Course Outline
- Assertiveness Essentials
Recognising modes of interactive behaviour
- Considering critical attributes of assertive behaviour
- Identifying characteristics of nonassertive behaviour
- Acknowledging areas of personal vulnerability and opportunity
- Responding appropriately to manipulation or bullying
Contextual and situational considerations
- Asserting 360 degrees: peers, direct-reports, bosses and vendors
- Assessing the impact of organisational culture
- Accommodating intercultural norms
- Navigating power relationships within the organisation
- Expressing Personal Power
Pinpointing patterns of behaviour
- Raising self-awareness
- The role of personal history
- Exploring how identity, fear and habits impact results
- Creating new personal effectiveness
Mapping how people handle conflict
- Enhancing your ability to respond to conflict
- Recognising your conflict style
- Responding differently to different situations
- Considering the role of Emotional and Social Intelligence
- Overcoming Challenging Situations
Applying viable assertiveness techniques
- Deciding which situations call for assertiveness
- Witnessing the dynamics of constructive and destructive interactions
Adopting effective assertiveness strategies
- Developing options to respond productively
- Identifying your assertiveness style and adapting your approach
- Giving up blame and focusing on solutions
- Seeing the win-win potential of cooperation
- Finding the root cause through effective questioning
- Building Your Assertiveness Skill Set
Committing to assertive and skillful outcomes
- Developing powerful nonverbal communication
- Accepting responsibility for resolution
- Initiating improved communication
- Communicating clearly in complex situations
- Deflecting criticism and personal attacks
Developing the tools
- The power of "I" statements
- Saying "no" productively
- Addressing difficult issues using the DESC approach
- Pushing through resistance
- Mastering Assertiveness
Establishing a proactive assertiveness style
- Taking time to think clearly
- Modelling productive approaches
- Responding to everyday situations
- Giving and receiving feedback
Practising effective assertiveness principles
- Leveraging a four-step process model
- Accurately assessing your situation
- Targeting desired outcomes
- Measuring results
- Launching Your Assertiveness Plan
Constructing an assertiveness action plan
- Adopting an attitude of responsibility and mutual respect
- Committing to timelines and outcomes
- Prioritising changes in assertive behaviour
Putting the "action" into the assertiveness action plan
- Constructing a blueprint for your action plan
- Reinforcing your newly developed assertiveness skills
- Scheduling time to assess progress
- Practising assertive behaviours
- Modifying your action plan to accommodate change
Convenient Ways to Attend This Instructor-Led Course
Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.
In the Classroom
Live, Online
Private Team Training
In the Classroom — OR — Live, Online
Tuition Fee — Standard: £995
27 - 29 Jun
(3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare)
Reserve Your Seat
5 - 7 Dec
(3 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare)
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8 - 10 May
(3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare)
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AFTERNOON START: Attend these live courses online via Anyware
5 - 7 Sep
(3 Days)
2:00 PM - 9:30 PM BST
New York / Online (AnyWare)
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10 - 12 Oct
(3 Days)
2:00 PM - 9:30 PM BST
Rockville, MD / Online (AnyWare)
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7 - 9 Nov
(3 Days)
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare)
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6 - 8 Mar
(3 Days)
2:00 PM - 9:30 PM GMT
New York / Online (AnyWare)
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3 - 5 Apr
(3 Days)
2:00 PM - 9:30 PM BST
Rockville, MD / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Private Team Training
Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.
For details, call 0800 282 353 or Click here »
Tuition Fee
Course Tuition Fee Includes:
Training Hours
Standard class hours:
9:00 a.m. - 4:30 p.m.
Last day class hours:
9:00 a.m. - 3:30 p.m.
Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.
AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.
Last day class hours:
2:00 p.m. - 8:30 p.m.
Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.
Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.
Enhance Your Credentials with Professional Certification
Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.
Earn 17 PDUs
PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.
This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.
Technical : 13 PDUs
Leadership : 1 PDUs
Business & Strategic : 3 PDUs