Assertive Communication Skills Training

Level: Foundation
Rating: 4.8/5 4.76/5 Based on 252 Reviews

This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behaviour patterns and increase your ability to get work done. Those who communicate with assertiveness rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to communicate your message with authority and impact.

Key Features of this Assertive Communication Skills Training:

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

You Will Learn How To:

  • Demonstrate and model assertive behaviour for win-win outcomes
  • Gain self-awareness of your attitudes, behaviour patterns, and habits
  • Develop a positive, proactive response to difficult behaviours
  • Exhibit confidence in your ability to address challenging situations

Certifications/Credits:

PMI 17 PDU

Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
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Standard £995

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PRODUCT #244

TRAINING AT YOUR SITE

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  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching
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Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.

In Class & Live, Online Training

  • 18 - 20 Sep ( 3 Days)
    9:00 AM - 4:30 PM BST
    London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 22 - 24 Jan ( 3 Days)
    9:00 AM - 4:30 PM GMT
    London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 6 - 8 May ( 3 Days)
    9:00 AM - 4:30 PM BST
    London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • AFTERNOON START: Attend these live courses online via Anyware

    4 - 6 Sep ( 3 Days)
    2:00 PM - 9:30 PM BST
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 2 - 4 Oct ( 3 Days)
    2:00 PM - 9:30 PM BST
    Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • 30 Oct - 1 Nov ( 3 Days)
    1:00 PM - 8:30 PM GMT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 26 - 28 Feb ( 3 Days)
    2:00 PM - 9:30 PM GMT
    New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 22 - 24 Apr ( 3 Days)
    2:00 PM - 9:30 PM BST
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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Important Assertive Communication Skills Course Information

Assertive Communication Skills Course Outline

  • Assertiveness Essentials

    Recognising modes of interactive behaviour

    • Considering critical attributes of assertive behaviour
    • Identifying characteristics of nonassertive behaviour
    • Acknowledging areas of personal vulnerability and opportunity
    • Responding appropriately to manipulation or bullying

    Contextual and situational considerations

    • Asserting 360 degrees: peers, direct-reports, bosses and vendors
    • Assessing the impact of organisational culture
    • Accommodating intercultural norms
    • Navigating power relationships within the organisation
  • Expressing Personal Power

    Pinpointing patterns of behaviour

    • Raising self-awareness
    • The role of personal history
    • Exploring how identity, fear and habits impact results
    • Creating new personal effectiveness

    Mapping how people handle conflict

    • Enhancing your ability to respond to conflict
    • Recognising your conflict style
    • Responding differently to different situations
    • Considering the role of Emotional and Social Intelligence
  • Overcoming Challenging Situations

    Applying viable assertiveness techniques

    • Deciding which situations call for assertiveness
    • Witnessing the dynamics of constructive and destructive interactions

    Adopting effective assertiveness strategies

    • Developing options to respond productively
    • Identifying your assertiveness style and adapting your approach
    • Giving up blame and focusing on solutions
    • Seeing the win-win potential of cooperation
    • Finding the root cause through effective questioning
  • Building Your Assertiveness Skill Set

    Committing to assertive and skillful outcomes

    • Developing powerful non-verbal communication
    • Accepting responsibility for resolution
    • Initiating improved communication
    • Communicating clearly in complex situations
    • Deflecting criticism and personal attacks

    Developing the tools

    • The power of "I" statements
    • Saying "no" productively
    • Addressing difficult issues using the DESC approach
    • Pushing through resistance
  • Mastering Assertiveness

    Establishing a proactive assertiveness style

    • Taking time to think clearly
    • Modelling productive approaches
    • Responding to everyday situations
    • Giving and receiving feedback

    Practising effective assertiveness principles

    • Leveraging a four-step process model
    • Accurately assessing your situation
    • Targeting desired outcomes
    • Measuring results
  • Launching Your Assertiveness Plan

    Constructing an assertiveness action plan

    • Adopting an attitude of responsibility and mutual respect
    • Committing to timelines and outcomes
    • Prioritising changes in assertive behaviour

    Putting the "action" into the assertiveness action plan

    • Constructing a blueprint for your action plan
    • Reinforcing your newly developed assertiveness skills
    • Scheduling time to assess progress
    • Practising assertive behaviours
    • Modifying your action plan to accommodate change

Team Training

Important Assertive Communication Skills Course Information

Assertive Communication Skills Course Outline

  • Assertiveness Essentials

    Recognising modes of interactive behaviour

    • Considering critical attributes of assertive behaviour
    • Identifying characteristics of nonassertive behaviour
    • Acknowledging areas of personal vulnerability and opportunity
    • Responding appropriately to manipulation or bullying

    Contextual and situational considerations

    • Asserting 360 degrees: peers, direct-reports, bosses and vendors
    • Assessing the impact of organisational culture
    • Accommodating intercultural norms
    • Navigating power relationships within the organisation
  • Expressing Personal Power

    Pinpointing patterns of behaviour

    • Raising self-awareness
    • The role of personal history
    • Exploring how identity, fear and habits impact results
    • Creating new personal effectiveness

    Mapping how people handle conflict

    • Enhancing your ability to respond to conflict
    • Recognising your conflict style
    • Responding differently to different situations
    • Considering the role of Emotional and Social Intelligence
  • Overcoming Challenging Situations

    Applying viable assertiveness techniques

    • Deciding which situations call for assertiveness
    • Witnessing the dynamics of constructive and destructive interactions

    Adopting effective assertiveness strategies

    • Developing options to respond productively
    • Identifying your assertiveness style and adapting your approach
    • Giving up blame and focusing on solutions
    • Seeing the win-win potential of cooperation
    • Finding the root cause through effective questioning
  • Building Your Assertiveness Skill Set

    Committing to assertive and skillful outcomes

    • Developing powerful non-verbal communication
    • Accepting responsibility for resolution
    • Initiating improved communication
    • Communicating clearly in complex situations
    • Deflecting criticism and personal attacks

    Developing the tools

    • The power of "I" statements
    • Saying "no" productively
    • Addressing difficult issues using the DESC approach
    • Pushing through resistance
  • Mastering Assertiveness

    Establishing a proactive assertiveness style

    • Taking time to think clearly
    • Modelling productive approaches
    • Responding to everyday situations
    • Giving and receiving feedback

    Practising effective assertiveness principles

    • Leveraging a four-step process model
    • Accurately assessing your situation
    • Targeting desired outcomes
    • Measuring results
  • Launching Your Assertiveness Plan

    Constructing an assertiveness action plan

    • Adopting an attitude of responsibility and mutual respect
    • Committing to timelines and outcomes
    • Prioritising changes in assertive behaviour

    Putting the "action" into the assertiveness action plan

    • Constructing a blueprint for your action plan
    • Reinforcing your newly developed assertiveness skills
    • Scheduling time to assess progress
    • Practising assertive behaviours
    • Modifying your action plan to accommodate change

Assertive Communication Skills Training FAQs

  • What is assertive communication?

    The ability to communicate assertively, rather than passively or aggressively. With this you will be more likely to maintain positive workplace relationships and achieve work goals.

  • Can I learn assertive communication skills online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

  • Can I earn Professional Development Units for the Assertiveness Skills: Communicating with Authority & Impact course?

    Yes, you can receive PDUs from the Assertiveness Skills: Communicating with Authority & Impact course.

    To find out how many PDUs you can receive, check out the PMI Q&A List ›

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