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ITIL 4 Leader: Digital and IT Strategy Training

Level: Advanced

ITIL 4 Leader: Digital and IT Strategy is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. ITIL 4 Leader: Digital and IT Strategy adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organisational strategy level.

The module enables IT and digital leaders to influence and drive strategic business decisions, by helping them to:

  • Create an appropriate digital strategy aligned to the wider business goals.
  • Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.
  • Explore the use of the ITIL 4 framework to support organisations on their digital transformation journey, addressing service management challenge and utilising new technology.

The course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.

You Will Learn How To

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Key Features of this ITIL 4 Leader: Digital and IT Strategy Training:

  • ITIL 4 Leader: Digital and IT Strategy exam included (exam voucher provided)
  • Take2 exam re-sit included (eligible on public events starting after April 1, 2021)
  • After-course instructor coaching benefit
  • Practise exams, prep questions, and additional resources included

You Will Learn How To:

  • Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities
  • Understand why organisations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes
  • Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology
  • Understand how an organisation uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  • Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence
  • Understand the risks and opportunities of Digital and IT Strategy
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy

Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course
  • Earn 18 PMI PDUs
  • One-on-one after course instructor coaching
  • Pay later by invoice -OR- at the time of checkout by credit card
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Standard £1195

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Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.

In Class & Live, Online Training

Note: This course runs for 3 Days

  • 23 - 25 Nov 9:00 AM - 4:30 PM GMT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 1 - 3 Mar 9:00 AM - 5:00 PM GMT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 30 May - 1 Jun 9:00 AM - 5:00 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 30 Aug - 1 Sep 9:00 AM - 5:00 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 14 - 16 Dec 2:00 PM - 10:00 PM GMT Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 25 - 27 Jan 2:00 PM - 10:00 PM GMT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

  • 15 - 17 Feb 2:00 PM - 10:00 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 22 - 24 Mar 1:00 PM - 9:00 PM GMT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 20 - 22 Apr 2:00 PM - 10:00 PM BST Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

  • 17 - 19 May 2:00 PM - 10:00 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 21 - 23 Jun 2:00 PM - 10:00 PM BST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 19 - 21 Jul 2:00 PM - 10:00 PM BST Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

  • 16 - 18 Aug 2:00 PM - 10:00 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 20 - 22 Sep 2:00 PM - 10:00 PM BST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Important ITIL 4 Leader: Digital and IT Strategy Training Information

  • Prerequisite

    To take this module, candidates must hold either:

    • ITIL 4 Foundation Certification

    OR

    • Managing Professional Certificate

    AND

    • Candidates must be able to demonstrate that they have a minimum of three year’s managerial experience.

    What do I need to complete before the instructor-led class?

    • Before your event, you will be sent an electronic pre-course study guide and the ITIL 4 Leader DITS Publication, which you should read as part of your personal class preparation.
       
    • This course includes group assignments during the class. You are required to pass the assignments to be eligible to take the ITIL 4 Leader: Digital and IT Strategy exam.

  • Who Should Attend This Course

    This module is for IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organisation who are looking for guidance that will help them:

    • Craft a digital vision.
    • Develop a cross-organisational digital strategy.
    • Strategically manage risk.
    • Drive organisational change.
    • Survive and thrive in a VUCA environment.

  • Take2 Exam Retake Information

    Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! Effective April 1, 2021, this Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.

ITIL 4 Leader: Digital and IT Strategy Training Outline

  • Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities

    • Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:

  • Understand why organisations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes

    • Understand the key concepts: Digital Technology, Digital Business, Digital Organisation, Digitalization, Digital Transformation, Business Strategy and Business Models, Digital and IT Strategy, Product Management and Service Management
    • Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS

  • Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology

    • Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management

  • Understand how an organisation uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

    • Show how an organisation viability is related to how agile, resilient, lean, continuous and co-creational it is
    • Know how to apply DITS in managing VUCA environments
    • Explain and compare three levels of digital disruption
    • Show how an organisation position in a particular market or industry is influenced by a number of factors
    • Use a digital positioning tool to determine the appropriate position for a digital organisation

  • Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence

    • Know how to apply different approaches to achieve customer / market relevance
    • Know how to achieve operational excellence in the four dimensions of service management
    • Understand the financial aspects of Digital and IT Strategy
    • Apply strategic approaches for digital organisations

  • Understand the risks and opportunities of Digital and IT Strategy

    • Explain the concept of risk management in the context of a digital organisation
    • In the context of Digital and IT Strategy, explain how to identify risk and assess risk
    • Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
    • Explain the concept of innovation, including its key elements and techniques
    • Describe techniques to develop and maintain a culture of innovation

  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

    • Show how to use a digital readiness assessment to perform a gap analysis between an organisation’s current and desired positions
    • Explain how to define and communicate a vision and a strategy
    • Know how to use business cases to advocate for a Digital and IT Strategy

  • Understand how to implement a Digital and IT Strategy

    • Know how to define operating models for digital organisations
    • Explain the major skills required of leaders in a digital organisation
    • Apply different approaches to strategy coordination and implementation
    • Explain approaches to POM
    • Explain how to assess success of a Digital and IT Strategy
    • Explain the typical activities of a digital transformation program

Team Training

ITIL 4 Leader: Digital and IT Strategy Training FAQs

  • What do I need to complete before the instructor-led class?

    Before your event, you will be sent an electronic pre-course study guide and the ITIL 4 Leader DITS Publication, which you should read as part of the 21 hours of personal study.

  • How does this ITIL 4 Digital and IT Strategy course help me achieve either the Strategic Leader Certification?

    Once you have ITIL 4 Foundation certification, this course fulfills a core requirement for one of the two certifications required for Strategic Leader certification requirements. The other course is Course 1282, “ITIL 4 Specialist: Direct, Plan & Improve.

  • How do I know if I am eligible for the Take2 exam retake option?

    For publicly scheduled course events with a start date after April 1, 2021, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake. Unfortunately, those who attended a course event before April 1 and attendees of private or closed training events are not eligible for this benefit unless this has been pre-agreed.

  • How much does the Take2 exam retake cost?

    Though exam vouchers can cost hundreds of dollars, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

  • Does the Take2 exam retake option expire?

    Yes, you must re-sit the exam within six months of your initial exam.

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