ITIL® 4 Strategist: Direct, Plan and Improve Training

Level: Advanced

This ITIL 4 Strategist: Direct, Plan and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam, a crossover exam that fullfills a core requirement of both the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

Key Features of this ITIL 4 Strategist DPI Training:

  • ITIL® 4 Specialist: Direct, Plan & Improve exam included (exam taken in-class or exam voucher provided)
  • After-course instructor coaching benefit
  • Practise exams, prep questions, and additional resources included

You Will Learn How To:

  • Apply the key concepts of Direct, Plan and Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
  • Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Communication and Organisational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practises

Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course
  • Practise exams and prep questions
  • One-on-one after course instructor coaching
  • After-course instructor coaching benefit
  • Exam Voucher included 
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Standard £1195

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PRODUCT #1282

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  • Blended learning models
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  • Expert team coaching

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In Class & Live, Online Training

Note: This course runs for 3 Days

  • 25 - 27 Mar 9:00 AM - 4:30 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 24 - 26 Jun 9:00 AM - 4:30 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 23 - 25 Sep 9:00 AM - 4:30 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 16 - 18 Dec 9:00 AM - 4:30 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 18 - 20 Mar 1:00 PM - 8:30 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 15 - 17 Apr 2:00 PM - 9:30 PM BST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 17 - 19 Jun 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 15 - 17 Jul 2:00 PM - 9:30 PM BST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 16 - 18 Sep 2:00 PM - 9:30 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 14 - 16 Oct 2:00 PM - 9:30 PM BST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Important ITIL 4 Strategist DPI Course Information

  • Prerequisites

    Must hold the ITIL v3 or ITIL 4 Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification, Course 1199, ITIL 4 Foundation)

ITIL 4 Strategist DPI Course Outline

  • Understand the Key Concepts of Direct, Plan & Improve (DPI)

    • Direction
    • Planning
    • Improvement
    • Operating Model
    • Methods
    • Risks
    • Scope of control
  • Understand the Differences Between the Following Key Concepts

    • Vision and Mission
    • Strategy, Tactics and Operations
    • Governance, compliance and management
    • Policies, Controls and Guidelines
  • Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.

    • Cascade goals and requirements
    • Define effective policies, controls and guidelines
    • Place decision-making authority at the correct level
  • Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System

    • The role of risk and risk management in DPI
    • How governance impacts DPI
    • Ensure that controls are sufficient, but not excessive
  • Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements

    • Use the ITIL continual improvement model to improve the service value system or any part of the SVS
    • Identify assessment objectives, outputs, requirements and criteria
    • Select an appropriate assessment method for a particular situation
    • Define and prioritise desired outcomes of an improvement
    • Build, justify and advocate for a business case
    • Conduct improvement reviews and lesson learn analysis
    • Embed continual improvement at all levels of the SVS
  • Understand and know how to use the key principles and methods of Communication and Organisational Change Management to direction, planning and improvement

    Understand the nature, scope and potential benefits of organisational change management

    Know how to use the key principles and methods of Communication & OCM:

    • Identify and manage different types of stakeholders
    • Effectively communicate with and influence others
    • Establish effective feedback channels
    • Establish effective interfaces across the value chain
  • Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement

    • Define indicators and metrics to support objectives
    • Direct, plan and improve value streams and practises
    • Understand the differences between value streams and practises and how those differences impact direction, planning and improvement
    • Select and use the appropriate methods and techniques to direct, plan and improve value streams and practises including addressing the 4 dimensions and Value Stream Mapping

Team Training

ITIL 4 Strategist DPI FAQs

  • What background do I need to take the instructor-led class?

    ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

  • What do I need to complete before the instructor-led class?

    Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Create, Deliver and Support book, which you should read as part of the 21 hours of personal study

  • How does this ITIL 4 Strategist: Direct, Plan and Improve course help me achieve either ITIL 4 Managing Professional or Strategic Leader Certification?

    Once you have ITIL 4 Foundation certification, this crossover course fulfills a core requirement for one of the four ITIL 4 Managing Professional core requirements and one of the two Strategic Leader certification requirements.

London / Online (AnyWare)
London / Online (AnyWare)
London / Online (AnyWare)
London / Online (AnyWare)
Herndon, VA / Online (AnyWare)
New York / Online (AnyWare)
Herndon, VA / Online (AnyWare)
New York / Online (AnyWare)
Herndon, VA / Online (AnyWare)
New York / Online (AnyWare)
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