ITIL® 4 Foundation Training

Level: Foundation
Rating: 4.7/5 4.68/5 Based on 588 Reviews

Start your ITIL 4 certification journey on the right foot! Learning Tree's accredited ITIL 4 Foundation certification instructor-led training course and virtual academy provide you with the knowledge needed to pass the ITIL 4 Foundation Certification exam. Explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

Key Features of this ITIL 4 Foundation Training:

  • World's only adaptive ITIL 4 Foundation course and instructor-guided learning options
  • Accredited course content and curriculum
  • ITIL 4 Foundation exam included
  • Practise exams, prep questions, and additional resources

You Will Learn How To:

  • Prepare for and pass the ITIL 4 Foundation certification exam
  • Identify opportunities to develop IT practises using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain and IT service management practises
  • Recognise the importance of IT and business integration

Certifications/Credits:

PMI 18 PDU

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NEW! Personalized ITIL 4 Foundation Adaptive Virtual Academy * includes Expert guidance too!

100% success guarantee to pass the ITIL 4 Foundation certification exam with both methods.

Adaptive
Virtual Academy
What's Included >
Standard
£650
Live, Instructor-Led What's Included >
Standard
£995

Prices shown do not include VAT.

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ITIL 4 Foundation Virtual Academy

Note: This course runs for 3 Days *

*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.

  • 5 - 7 Aug 9:00 AM - 5:00 PM BST Online (AnyWare) Online (AnyWare)

  • 16 - 18 Sep 9:00 AM - 5:00 PM BST Online (AnyWare) Online (AnyWare)

  • 21 - 23 Oct 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 25 - 27 Nov 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare)

  • 14 - 16 Dec 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare)

  • 25 - 27 Jan 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare)

  • 17 - 19 Feb 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare)

  • 17 - 19 Mar 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare)

  • 21 - 23 Apr 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 26 - 28 May 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 30 Jun - 2 Jul 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 29 - 31 Jul 2:00 PM - 10:00 PM BST Online (AnyWare) Online (AnyWare)

  • 10 - 14 Aug 6:00 PM - 10:00 PM BST Online (AnyWare) Online (AnyWare)

  • 2 - 4 Sep 2:00 PM - 10:00 PM BST Online (AnyWare) Online (AnyWare)

  • 14 - 18 Sep 6:00 PM - 10:00 PM BST Online (AnyWare) Online (AnyWare)

  • 23 - 25 Sep 2:00 PM - 10:00 PM BST Online (AnyWare) Online (AnyWare)

  • 14 - 16 Oct 2:00 PM - 10:00 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • 19 - 23 Oct 6:00 PM - 10:00 PM BST Online (AnyWare) Online (AnyWare)

  • 28 - 30 Oct 1:00 PM - 9:00 PM GMT Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

  • 18 - 20 Nov 2:00 PM - 10:00 PM GMT New York / Online (AnyWare) New York / Online (AnyWare)

  • 16 - 18 Dec 2:00 PM - 10:00 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • 6 - 8 Jan 2:00 PM - 10:00 PM GMT New York / Online (AnyWare) New York / Online (AnyWare)

  • 13 - 15 Jan 2:00 PM - 10:00 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • 3 - 5 Mar 2:00 PM - 10:00 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.

Partial Day Event

Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.

ITIL 4 Virtual Academy Training Information

  • ITIL 4 Virtual Academy Description

    The ITIL 4 Foundation Virtual Academy is the first and only of its kind in the world. Integrating AI-based adaptive learning, mobile-friendly content, and social learning provides all the resources needed to intelligently start your ITIL journey. Learners will get unlimited annual access to:
    • Instructor hosted ITIL virtual collaboration space
    • Full ITIL 4 Foundation adaptive, eLearning course
    • The official ITIL 4 Foundation app
    • The official ITIL 4 Foundation digital book
    • Exam voucher for the certification exam
    • 30% off all live, instructor-led ITIL courses offered by Learning Tree — Explore the full ITIL Training Curriculum ›

ITIL 4 Virtual Academy Training Outline

  • ITIL 4 Foundation Virtual Academy Modules

    • Module 01: Key Concepts
    • Module 02: The Four Dimensions
    • Module 03: The Service Value System
    • Module 04: Guiding Principles
    • Module 05: Practise Overview and General Management
    • Module 06: Service Management and Technical Management
    • Module 07: Incident, Event, and Problem Management

ITIL 4 Virtual Academy FAQs

  • What background do I need for this ITIL 4 Foundation Virtual Academy?

    No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.

  • How does the academy work?

    Once you register for the academy, you will first be directed to a virtual collaboration space hosted by our top ITIL subject matter experts. There they will provide you with instructions on how to interact with the adaptive course and other digital resources. The collaboration space is always available for any questions. Be sure to check in frequently as new webinars, group coaching sessions, and individual office hours are posted frequently. Based on YOUR PERSONAL interaction with the materials, our ITIL 4 experts will work with you throughout your annual term to get you ready to pass the ITIL 4 Foundation exam and set you on a path for long-term ITIL success!

  • What is adaptive learning?

    Adaptive learning is a method of on-demand instruction that orchestrates artificial intelligence and sophisticated algorithms to present the next appropriate action based on what it knows about each unique learner. It evolves moment-by-moment using trial and error as the environment changes. This allows the learner to make mistakes and pursue misconceptions, closely mimicking real-world cognitive situations in a consequence-free environment, and providing an effective and engaging experience. Such personalization increases efficiency, as well as engagement, by taking into consideration what each learner has already mastered — reducing time to learning by 50% on average.

  • How long will it take me to get through the adaptive content?

    That is completely up to you! Adaptive learning is proven to reduce learning time by 50% since it takes into account what you already know - only presenting content when you need it.

    In general, it can take anywhere from 20 minutes to 2 hours to complete each modulo, so potentially anywhere from 140 minutes to 14 hours, depending on your comfort level with the material.

  • How will the ITIL 4 Foundation mobile app help me prepare?

    This official app available for iOS devices provides you with everything you need to practise answering questions and monitoring your learning progress.

    • STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    • PRACTICE: test your knowledge by answering questions from across the five lifecycle stages
    • MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    • EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    • EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practise and mock exams
    • EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.
  • What if I earn my Foundation certification early in my annual term?

    It doesn't stop there! Your enrolment in the ITIL 4 Foundation Virtual Academy entitles you to a 30% discount on all live, instructor-led ITIL courses - even beyond Foundation - which is key to realising the value of ITIL for you and your organisation.

In Class & Live, Online Training

Note: This course runs for 3 Days *

*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.

  • 5 - 7 Aug 9:00 AM - 5:00 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 16 - 18 Sep 9:00 AM - 5:00 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 21 - 23 Oct 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 25 - 27 Nov 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 14 - 16 Dec 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 25 - 27 Jan 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 17 - 19 Feb 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 17 - 19 Mar 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

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  • 23 - 25 Sep 2:00 PM - 10:00 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 14 - 16 Oct 2:00 PM - 10:00 PM BST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 19 - 23 Oct 6:00 PM - 10:00 PM BST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • 28 - 30 Oct 1:00 PM - 9:00 PM GMT Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

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  • 13 - 15 Jan 2:00 PM - 10:00 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 3 - 5 Mar 2:00 PM - 10:00 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.

Partial Day Event

Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.

ITIL 4 Foundation Course Information

  • Course Preparation

    Before your event, you will be sent an email with the official ITIL Foundation Certificate syllabus, which you should read.

ITIL 4 Foundation Course Outline

  • Key Concepts of Service Management

    • Service
    • Utility
    • Warranty
    • Customer
    • User
    • Service management
    • Sponsor
  • Key Concepts of Value Creation

    • Cost
    • Value
    • Organisation
    • Outcome
    • Output
    • Risk
    • Utility and Warranty
  • Key Concepts of Service Relationships

    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption
  • Seven Guiding Principles

    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep it Simple and Practical
    • Optimise and Automate
  • Four Dimensions of Service Management

    • Organisations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
  • Components of the ITIL Service Value System

    • Plan
    • Improve
    • Engage
    • Design & Transition
    • Obtain/Build
    • Deliver and Support
  • ITIL Practises

    • General Management Practises
    • Service Management Practises
    • Technical Management Practises
  • How Key ITIL Practises Fit within the Service Value Chain

    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Desk
    • Service Level Management

ITIL 4 Foundation FAQs

  • What is ITIL 4?

    ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practises and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

  • What is ITIL 4 Foundation certification and why should I earn it?

    ITIL 4 certification is the most recent version of ITIL available. It is a requirement for further ITIL 4 certifications. Learn More about ITIL 4 ›
  • How do I get the ITIL 4 certification Foundation Certificate?

    To earn this certification, you must:
    • Sit for the ITIL 4 Foundation exam, administered on the last day of training or via PeopleCert’s online proctoring service.
    • Score a 65% on the exam in 60 minutes
  • Who should attend this ITIL 4 Foundation course?

    Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

  • What background do I need?

    No specific experience is required.

  • How should I prepare for this course?

    Before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

  • What is ITIL?

    The Information Technology Infrastructure Library (ITIL) is a customisable framework for good practise of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organisation in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management.

    ITIL is the most recognised Service Management framework in IT. The framework enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organisation.
  • What is ITIL used for?

    IT service management ensures organisations effectively and professionally manage and support the people, processes and technologies within a business environment. By applying the ITIL service management practises covered in this and other ITIL courses, organisations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.
  • What is the cost of the ITIL 4 Foundation exam?

    The cost of the ITIL 4 exam for Foundation certification is over $300 when purchased through a testing centre, but the exam is included as part of your course tuition fee at no extra charge.

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