ITIL® 4 Foundation Training

Level: Foundation

Start your ITIL 4 certification journey on the right foot! This ITIL 4 Foundation certification training provides you with the knowledge needed to pass the ITIL 4 Foundation Certification exam. This course helps you explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

Key Features of this ITIL 4 Training:

  • Choose from blended on-demand and instructor-led learning options
  • ITIL 4 Foundation exam included (exam taken in-class or exam voucher provided)
  • After-course instructor coaching benefit 
  • Practise exams, prep questions, and additional resources included

You Will Learn How To:

  • Prepare for and pass the ITIL 4 Foundation certification exam
  • Identify opportunities to develop IT practises using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain, and IT service management practises
  • Recognise the importance of IT and business integration

Certifications/Credits:

PMI 18 PDU

Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals

ON DEMAND

On Demand & Instructor Coaching

Unlimited annual access to:

  • On-demand ITIL 4 Foundation modules, courseware, and author support
  • Over 300 exam prep questions
  • Digital ITIL Foundation Handbook
  • Exam voucher included
View Bundle Details & Schedule

Standard £850/ Year

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PRODUCT #70I4

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course
  • Practise exams and prep questions
  • One-on-one after course instructor coaching
  • Earn 18 PMI PDUs
  • Exam voucher included
View Course Details & Schedule

Standard £995

RESERVE SEAT

PRODUCT #1199

PREMIUM TRAINING

Unlimited Access to Everything

Unlimited annual access to:

  • On-demand ITIL 4 Foundation modules, courseware, and author support
  • 3-day instructor-led training course
  • Over 300 exam prep questions and practise exams
  • Digital ITIL Foundation Handbook
  • One-on-one after course instructor coaching
  • Exam voucher included
View Bundle Details & Schedule

Standard £1495/Year

ADD TO CART

PRODUCT #70I5

TRAINING AT YOUR SITE

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  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

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Our flexible, easy-to-redeem training vouchers are available to any employee within your organisation. For details, please call 0800 282 353 or chat live.

On Demand & Instructor Coaching

On-Demand Training Information

  • ITIL 4 Foundation On-Demand Training Description

    This option offers annual access to an on-demand ITIL 4 Foundation course delivered by real instructors and the class materials, exercise guides, exam prep material, and instructor support needed to ensure you pass your ITIL 4 certification exam (exam voucher included). Learn on the go with the included ITIL 4 Foundation mobile app.

On-Demand Training Outline

  • ITIL 4 Foundation On-Demand Modules

    Module 00: Course Introduction: ITIL 4 Foundation

    • The Nature of the Class
    • Agenda
    • AXELOS ITIL 4 Schema
    • Available Resources

    Module 01: Exam Tips

    • Understanding the Exam Process
    • Exam Questions and Grading
    • Taking the Exam
    • Using the Practise Exams

    Module 02: High-Level Service Management and Introduction

    • Where are Services and Service Management Today?
    • Introduction to the Key Elements of ITIL 4:
      • Service Value System (SVS)
      • Four Dimensions Model

    Module 03: Key Concepts

    • 15 Terms
    • Practical Application
    • Axel Car Hire

    Module 04: Services Defined

    • What is a Service?
    • Service Provision
    • Service Offering
    • Service Relationship Management
    • Organisational Service Management

    Module 05: Service Offerings & Relationship

    • Goods
    • Provisioning
    • Consumption

    Module 06: Putting it All Together

    Module 07: The Service Relationship Model

    Module 08: Axel Car Hire Example

    • Value
    • Value Co-Creation
    • Utility
    • Warranty
    • Cost
    • Outcome
    • Output
    • Risk

    Module 09: Critically of Value

    • Utility
    • Warranty

    Module 10: The Dimensions of Service Management

    • Overview of the Four Dimensions
    • Organisations & People
    • Information & Technology
    • Partners & Suppliers
    • Value Streams & Processes
    • Organisation & People
    • Culture

    Module 11: Information & Technology

    • The Changing Role of Technology
    • The Value of Technology
    • The Importance of Data

    Module 12: Partners & Suppliers

    • Making it All Work
    • Partners & Suppliers
    • Contracts and Agreements

    Module 13: Value Streams and Processes

    • The Service Value System
    • The Service Value Chain
    • Value Streams
    • Processes

    Module 14: ITIL’s Service Value System (SVS)

    • The Objectives
    • The Purpose
    • Overview

    Module 15: SVS Components

    • Governance
    • Practises
    • Service Value Chain
    • The Impact of a Poor SVS

    Module 16: Overview of ITIL’s Service Value Chain (SVS)

    • Value Chain Activities
    • What’s included, What’s not
    • Triggers
    • Service value Streams
    • Key Exam Tip

    Module 17: SVS – Plan

    • The Purpose
    • What’s Included

    Module 18: SVS - Improve

    • The Purpose
    • What’s Included

    Module 19: SVS - Engage

    • The Purpose
    • What’s Included

    Module 20: SVS - Design & Transition

    Module 21: SVS – Obtain/Build & Deliver & Support The Purpose

    • What’s Included

    Module 22: ITIL’s 7 Guiding Principles What They Do

    • How They Help
    • What They Are
    • Exam Tip
    • Focus on Value

    Module 23: Start Where You Are Definition

    • How it Works

    Module 24: Progress Iteratively with Feedback Definition

    • Application
    • Collaborate & Promote Visibility
    • Definition
    • Application
    • Agile, Lean & DevOps

    Module 25: Think and Work Holistically Definition

    • Implications
    • Keep it Simple and Practical
    • Why Simple is Important
    • Practical Solutions

    Module 26: Optimise & Automate Technology VS. Human Oversight

    • Benefits of Automation

    Module 27: Introduction to Key ITIL Practises Introduce the Concept of a “Practise”

    • Introduce the Three Groups of ITIL Practises
    • General Management
    • Service Management
    • Technical Management

    Module 28: General Management Practises Purpose Statements

    • Information Security Management
    • Relationship Management
    • Supplier Management

    Module 29: Continual Improvement The Purpose

    • The Scope
    • Key Activities
    • Methods and Models
    • Approaches – Lean, Agile, DevOps

    Module 30: The Continual Improvement Model What Does it Say?

    • How it Works

    Module 31: Continual Improvement & Guiding Principles The Details

    • Collaborate & Promote Visibility

    Module 32: Service Management Practises (SMP) Discuss the Purpose of:

    • IT Asset Management
    • Monitoring and Event Management
    • Release Management
    • Service Configuration Management

    Module 33: SMP Change Control The Definition

    • The Importance of Change Control
    • Emergency Change

    Module 34: SMP Incident Management The Definition

    • The Purpose
    • The Process

    Module 35: Problem Management The Purpose

    • The Definition
    • Phases

    Module 36: SMP Service Requests Management The Definition

    • The Purpose
    • Types of Requests
    • Guidelines

    Module 37: SMP The Service Desk The Purpose

    • The Function
    • Practical Application

    Module 38: Service Level Management (SLM) The Purpose

    • The Definition
    • Skills and Competencies

    Module 39: Information Analysis for SLM The Process

    • Information Sources

    Module 40: Technical Management Practises Discuss the Purpose of:

    • Deployment Management
    • Review the Discussed ITIL Practises

    Module 41: Conclusion Review Exam Content

    • Final Thoughts on Taking the Exam

ITIL 4 Foundation FAQs

  • What background do I need?

    No specific background is required.

  • How will the ITIL 4 Foundation mobile app help me prepare?

    This official app available for iOS devices provides you with everything you need to practise answering questions and monitoring your learning progress.

    • STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    • PRACTICE: test your knowledge by answering questions from across the five lifecycle stages
    • MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    • EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    • EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practise and mock exams
    • EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.
  • What on-demand content will I receive?

    A full outline of the included on-demand content can be see above. You will receive 4 1/2 hours of demand content and two sample exams.

In Class & Live, Online Training

Note: This course runs for 3 Days

  • 13 - 15 Jan 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 24 - 26 Feb 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 6 - 8 Apr 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 5 - 7 May 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 3 - 5 Jun 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 1 - 3 Jul 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 5 - 7 Aug 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 16 - 18 Sep 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 21 - 23 Oct 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 25 - 27 Nov 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

  • 18 - 20 Dec 2:00 PM - 10:00 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • 22 - 24 Jan 2:00 PM - 10:00 PM GMT Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • 27 - 29 Jan 2:00 PM - 10:00 PM GMT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • 3 - 5 Feb 2:00 PM - 10:00 PM GMT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 6 - 8 May 2:00 PM - 10:00 PM BST Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • 27 - 29 May 2:00 PM - 10:00 PM BST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • 28 - 30 Oct 1:00 PM - 9:00 PM GMT Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Reserve Your Seat

  • 18 - 20 Nov 2:00 PM - 10:00 PM GMT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

ITIL 4 Foundation Course Information

  • Course Preparation

    Before your event, you will be sent an email with the official ITIL Foundation Certificate syllabus, which you should read.

ITIL 4 Foundation Course Outline

  • Key Concepts of Service Management

    • Service
    • Utility
    • Warranty
    • Customer
    • User
    • Service management
    • Sponsor
  • Key Concepts of Value Creation

    • Cost
    • Value
    • Organisation
    • Outcome
    • Output
    • Risk
    • Utility and Warranty
  • Key Concepts of Service Relationships

    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption
  • Seven Guiding Principles

    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep it Simple and Practical
    • Optimise and Automate
  • Four Dimensions of Service Management

    • Organisations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
  • Components of the ITIL Service Value System

    • Plan
    • Improve
    • Engage
    • Design & Transition
    • Obtain/Build
    • Deliver and Support
  • ITIL Practises

    • General Management Practises
    • Service Management Practises
    • Technical Management Practises
  • How Key ITIL Practises Fit within the Service Value Chain

    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Desk
    • Service Level Management

ITIL 4 Foundation FAQs

  • What is ITIL 4?

    ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practises and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

  • Who should attend this ITIL training course?

    Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

  • What background do I need?

    No specific experience is required.

  • How should I prepare for this course?

    Before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

  • What is ITIL?

    The Information Technology Infrastructure Library (ITIL) is a customisable framework for good practise of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organisation in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management.

    ITIL is the most recognised Service Management framework in IT. The framework enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organisation.
  • What is ITIL used for?

    IT service management ensures organisations effectively and professionally manage and support the people, processes and technologies within a business environment. By applying the ITIL service management practises covered in this and other ITIL courses, organisations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.
  • What is the cost of the exam?

    The cost of the ITIL 4 exam for Foundation certification is over $300 when purchased through a testing centre, but the exam is included as part of your course tuition fee at no extra charge.
  • What is ITIL 4 Foundation certification and why should I earn it?

    ITIL 4 certification is the most recent version of ITIL available. It is a requirement for further ITIL 4 certifications. Learn More about ITIL 4 ›
  • How do I get the ITIL 4 certification Foundation Certificate?

    To earn this certification, you must:
    • Sit for the ITIL 4 Foundation exam, administered on the last day of training or via PeopleCert’s online proctoring service.
    • Score a 65% on the exam in 60 minutes

Unlimited Access to Everything

Note: This course runs for 3 Days

  • 13 - 15 Jan 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare)

  • 24 - 26 Feb 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare)

  • 6 - 8 Apr 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 5 - 7 May 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 3 - 5 Jun 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 1 - 3 Jul 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 5 - 7 Aug 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 16 - 18 Sep 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 21 - 23 Oct 9:00 AM - 5:00 PM BST London / Online (AnyWare) London / Online (AnyWare)

  • 25 - 27 Nov 9:00 AM - 5:00 PM GMT London / Online (AnyWare) London / Online (AnyWare)

  • 18 - 20 Dec 2:00 PM - 10:00 PM GMT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • 22 - 24 Jan 2:00 PM - 10:00 PM GMT Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

  • 27 - 29 Jan 2:00 PM - 10:00 PM GMT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • 3 - 5 Feb 2:00 PM - 10:00 PM GMT New York / Online (AnyWare) New York / Online (AnyWare)

  • 6 - 8 May 2:00 PM - 10:00 PM BST Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

  • 27 - 29 May 2:00 PM - 10:00 PM BST New York / Online (AnyWare) New York / Online (AnyWare)

  • 28 - 30 Oct 1:00 PM - 9:00 PM GMT Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

  • 18 - 20 Nov 2:00 PM - 10:00 PM GMT New York / Online (AnyWare) New York / Online (AnyWare)

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

Unlimited Access Training Information

  • ITIL 4 Foundation Unlimited Access Training Description

    This premium option offers annual access to the on-demand and the 3-day instructor-led ITIL Foundation 4 courses. You'll get access to the class materials, exercise guides, exam prep material, and instructor support needed to ensure you pass your ITIL 4 certification exam (exam voucher included) throughout the year. Learn on the go with the included ITIL 4 Foundation mobile app.

On-Demand Training Outline

  • ITIL 4 Foundation On-Demand Modules

    Module 00: Course Introduction: ITIL 4 Foundation

    • The Nature of the Class
    • Agenda
    • AXELOS ITIL 4 Schema
    • Available Resources

    Module 01: Exam Tips

    • Understanding the Exam Process
    • Exam Questions and Grading
    • Taking the Exam
    • Using the Practise Exams

    Module 02: High-Level Service Management and Introduction

    • Where are Services and Service Management Today?
    • Introduction to the Key Elements of ITIL 4:
      • Service Value System (SVS)
      • Four Dimensions Model

    Module 03: Key Concepts

    • 15 Terms
    • Practical Application
    • Axel Car Hire

    Module 04: Services Defined

    • What is a Service?
    • Service Provision
    • Service Offering
    • Service Relationship Management
    • Organisational Service Management

    Module 05: Service Offerings & Relationship

    • Goods
    • Provisioning
    • Consumption

    Module 06: Putting it All Together

    Module 07: The Service Relationship Model

    Module 08: Axel Car Hire Example

    • Value
    • Value Co-Creation
    • Utility
    • Warranty
    • Cost
    • Outcome
    • Output
    • Risk

    Module 09: Critically of Value

    • Utility
    • Warranty

    Module 10: The Dimensions of Service Management

    • Overview of the Four Dimensions
    • Organisations & People
    • Information & Technology
    • Partners & Suppliers
    • Value Streams & Processes
    • Organisation & People
    • Culture

    Module 11: Information & Technology

    • The Changing Role of Technology
    • The Value of Technology
    • The Importance of Data

    Module 12: Partners & Suppliers

    • Making it All Work
    • Partners & Suppliers
    • Contracts and Agreements

    Module 13: Value Streams and Processes

    • The Service Value System
    • The Service Value Chain
    • Value Streams
    • Processes

    Module 14: ITIL’s Service Value System (SVS)

    • The Objectives
    • The Purpose
    • Overview

    Module 15: SVS Components

    • Governance
    • Practises
    • Service Value Chain
    • The Impact of a Poor SVS

    Module 16: Overview of ITIL’s Service Value Chain (SVS)

    • Value Chain Activities
    • What’s included, What’s not
    • Triggers
    • Service value Streams
    • Key Exam Tip

    Module 17: SVS – Plan

    • The Purpose
    • What’s Included

    Module 18: SVS - Improve

    • The Purpose
    • What’s Included

    Module 19: SVS - Engage

    • The Purpose
    • What’s Included

    Module 20: SVS - Design & Transition

    Module 21: SVS – Obtain/Build & Deliver & Support The Purpose

    • What’s Included

    Module 22: ITIL’s 7 Guiding Principles What They Do

    • How They Help
    • What They Are
    • Exam Tip
    • Focus on Value

    Module 23: Start Where You Are Definition

    • How it Works

    Module 24: Progress Iteratively with Feedback Definition

    • Application
    • Collaborate & Promote Visibility
    • Definition
    • Application
    • Agile, Lean & DevOps

    Module 25: Think and Work Holistically Definition

    • Implications
    • Keep it Simple and Practical
    • Why Simple is Important
    • Practical Solutions

    Module 26: Optimise & Automate Technology VS. Human Oversight

    • Benefits of Automation

    Module 27: Introduction to Key ITIL Practises Introduce the Concept of a “Practise”

    • Introduce the Three Groups of ITIL Practises
    • General Management
    • Service Management
    • Technical Management

    Module 28: General Management Practises Purpose Statements

    • Information Security Management
    • Relationship Management
    • Supplier Management

    Module 29: Continual Improvement The Purpose

    • The Scope
    • Key Activities
    • Methods and Models
    • Approaches – Lean, Agile, DevOps

    Module 30: The Continual Improvement Model What Does it Say?

    • How it Works

    Module 31: Continual Improvement & Guiding Principles The Details

    • Collaborate & Promote Visibility

    Module 32: Service Management Practises (SMP) Discuss the Purpose of:

    • IT Asset Management
    • Monitoring and Event Management
    • Release Management
    • Service Configuration Management

    Module 33: SMP Change Control The Definition

    • The Importance of Change Control
    • Emergency Change

    Module 34: SMP Incident Management The Definition

    • The Purpose
    • The Process

    Module 35: Problem Management The Purpose

    • The Definition
    • Phases

    Module 36: SMP Service Requests Management The Definition

    • The Purpose
    • Types of Requests
    • Guidelines

    Module 37: SMP The Service Desk The Purpose

    • The Function
    • Practical Application

    Module 38: Service Level Management (SLM) The Purpose

    • The Definition
    • Skills and Competencies

    Module 39: Information Analysis for SLM The Process

    • Information Sources

    Module 40: Technical Management Practises Discuss the Purpose of:

    • Deployment Management
    • Review the Discussed ITIL Practises

    Module 41: Conclusion Review Exam Content

    • Final Thoughts on Taking the Exam

ITIL 4 Foundation FAQs

  • What background do I need?

    No specific background is required.

  • How will the ITIL 4 Foundation mobile app help me prepare?

    This official app available for iOS devices provides you with everything you need to practise answering questions and monitoring your learning progress.

    • STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    • PRACTICE: test your knowledge by answering questions from across the five lifecycle stages
    • MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    • EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    • EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practise and mock exams
    • EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.
  • What on-demand content will I receive?

    A full outline of the included on-demand content can be see above. You will receive 4 1/2 hours of demand content and two sample exams.

Team Training

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