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Lean IT: Achieving Foundation Certification



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2 Days
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Transforming organizational culture to put customer value at the center of every IT operation — that's what Lean IT is about. Earning APMG-International's Lean IT Foundation certification illustrates your ability to champion Lean IT projects within your organization to achieve operational excellence.

This course is designed to help you achieve your Lean IT Foundation Certification and adopt Lean IT in your organization while freeing up assets for process improvements, relieving pressure on resources, reducing wasteful activities, and easing resistance to change.

You Will Learn How To

  • Prepare for the Lean IT Foundation certification exam
  • Achieve operational excellence through improved agility, service quality, and efficiency
  • Involve all employees to continually improve services and preserve value with less effort
  • Optimise IT operations and processes supporting the most business-critical applications and services
  • Implement a rigorous problem solving process to achieve greater strategic and financial value

Important Course Information


  • Working knowledge at the level of:
    • Course 918, Agile Fundamentals: Scrum, Kanban, Lean & XP

Certification Information

  • In order to earn this certification, you must:
    • Provide evidence of participation in an accredited Lean IT Foundation training
    • Earn a score of 65% (26 out of 40 correct answers) is required to pass the exam
    • This course is eligible for 15 AXELOS My PRINCE2 CPD points. Learn more now — PRINCE2 CPD Information ›

Exam Information

  • Students will have the option of taking the exam around 3:30pm on the 2nd day of training, or using a voucher for another time.
  • Exam details:
    • 65% passing score (26 of 40 multiple choice)
    • 60 minutes duration
    • Closed book

Course Outline

  • What is Lean?

Introduction to Lean

  • Definition of Lean IT
  • Historical development of Lean and Toyota Production System
  • 5 key Lean principles: customer value, value stream, flow, pull, and perfection
  • Study waste (muda), variability (mura), and overburden (muri)
  • Classification of Lean activities: value-add, necessary non-value-add, and non-value add
  • Utilising the Deming circle for quality improvement
  • Discussing the key players: Shingo Prize
  • Lean IT Dimensions

Focusing on the Customer

  • Identifying the Voice of the Customer (VoC)
  • Considering types of customers and customer values
  • Reviewing the concept of Critical to Quality (CTQ)
  • Analysing the VoC
  • Linking the VoC to CTQs
  • Identifying other sources of continuous improvement

Improving Existing Processes

  • Defining process and the basic processes in an organisation
  • Utilising goal, result, input, throughput, output, customer
  • Push and pull concepts
  • Definition of SIPOC mode
  • Value Stream Map
  • Importance of process metrics
  • Value improvement sources including heijunka and 5S

Enhancing Operational Performance

  • Improvement of performance to Deming circle
  • Key Performance Indicators
  • Time as an important factor within IT
  • Process Cycle Efficiency and Value Stream Mapping
  • Using skill and knowledge to ensure performance


  • Communication cascade and performance dialogue
  • Organisational requirements for Lean IT structuring
  • Speed of communication throughout the organisation
  • The goal of management to empower employees
  • Kanban and other visual management boards

Behaviour and Attitude

  • Types of Lean behaviour
  • Traditional versus Lean management
  • Lean leadership: Go see, ask why, show respect
  • Making your lean transformation a long term success
  • Kaizen
  • Understanding the concept of Kaizen
  • Relating Kaizen to system, process and activity
  • Identifying Kaizen Events, Tools and Pitfalls
  • DMAIC: Define, Measure, Analyse, Improve and Control
  • Applying A3 to problem solving
  • Foundation Exam

Preparing for the exam

  • Gaining insight into the exam process
  • Applying proven tips for exam success
  • Practising with sample test questions

Foundation Exam (Day 2)

  • Registration with APMG
  • Taking the Foundation Exam
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Exclusive Private Team Training Course

Enhance your team's effectiveness and boost productivity with this course, delivered privately to your organization or to any preferred location, including options for hybrid or all-virtual delivery via AnyWare.

This training course could be customized, and combined with other courses, to meet the specific needs of your team's training.

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Attendee Benefits

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.


Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

This course is an APMG International accredited Lean IT Foundation certification course.

Earn 11 PDUs

PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 11 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 7 PDUs
Leadership : 2 PDUs
Business & Strategic : 2 PDUs

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