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Communication Skills: Results through Collaboration

COURSE TYPE

Foundation

Course Number

292

Duration

3 Days

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Managers and professionals at all levels must rely upon sound communication for effective working relationships. Through self-assessments, role-playing activities, and video simulations, this training course provides the skills to handle all types of situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect.

You Will Learn How To

  • Build collaborative relationships that emphasise trust and respect
  • Communicate effectively using simple and concise language
  • Enhance listening to anticipate and avoid misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate communication roadblocks and focus on non-verbal cues

Course Outline

  • Building a Foundation
  • Adopting simple, concise and direct language
  • Identifying basic communication principles
  • Applying a communication process model
  • Setting Clear Goals for Your Communication

Determining outcomes and results

  • Soliciting feedback
  • Matching intentions and results

Initiating communications

  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues
  • Creating a strong connection when face-to-face communication is missing
  • Avoiding Communication Breakdowns

Creating value in your conversations

  • Strengthening your relationships
  • Distinguishing value from waste

Taking personal responsibility

  • Recognising your role in communications
  • Identifying internal and external factors that impact your communications
  • Establishing message feedback
  • Communicating nondefensively
  • Translating across Communication Styles

Identifying the four communication styles

  • Recognising your style and the style of others
  • Strengths and blind spots of each style

Bridging communication styles

  • Closing communication gaps
  • Being flexible without compromising your identity
  • Listening for Improved Understanding

Tools for active listening

  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

Interpreting nonverbal cues

  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact
  • Achieving Genuine Communication

Creating openness

  • Determining when to speak up and when not to
  • Identifying appropriate degrees of disclosure
  • Establishing value and trust

A three-dimensional model of behaviour

  • Identifying how you interact with others and how to make improvements
  • Calibrating the variance between what you want and what you express

Matching your body language to your message

  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports communication
  • Speaking through silence
  • Cross-Cultural Communication

Navigating beyond cultural boundaries

  • Developing greater sensitivity to cultural differences
  • Building greater accountability and trust on virtual teams

Working with filters and assumptions

  • Raising your awareness to avoid misunderstandings
  • Uncovering hidden assumptions
  • Recognising filters in yourself and others
  • Working Constructively with Emotions

Dealing with anger

  • Overcoming personal challenges
  • Expressing your anger constructively
  • Minimising defensive reactions in others

Managing emotionally charged situations

  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrolment: No advance payment required to reserve your seat.
Tuition Fee due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition Fee — Standard: £1695  

19 - 21 Dec (3 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

28 Feb - 2 Mar (3 Days)
9:00 AM - 4:30 PM GMT
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

18 - 20 Apr (3 Days)
9:00 AM - 4:30 PM BST
London London Reserve Your Seat

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In-Class

15 - 17 Aug (3 Days)
9:00 AM - 4:30 PM BST
London / Online (AnyWare) London / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

AFTERNOON START: Attend these live courses online via Anyware

25 - 27 Oct (3 Days)
2:00 PM - 9:30 PM BST
Online (AnyWare) Online (AnyWare) Reserve Your Seat

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Live, Online

7 - 9 Nov (3 Days)
2:00 PM - 9:30 PM GMT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Live, Online
In-Class

7 - 9 Mar (3 Days)
2:00 PM - 9:30 PM GMT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

4 - 6 Apr (3 Days)
2:00 PM - 9:30 PM BST
Online (AnyWare) Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online

25 - 27 Apr (3 Days)
2:00 PM - 9:30 PM BST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Guaranteed to Run

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Private Team Training

Enroling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 0800 282 353 or Click here »

Tuition Fee

Standard

In Classroom or
Online

Standard

£1695

Private Team Training

Contact Us »

Course Tuition Fee Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Standard class hours:
9:00 a.m. - 4:30 p.m.

Last day class hours:
9:00 a.m. - 3:30 p.m.

Free Course Exam – Last Day:
3:30 p.m. - 4:30 p.m.

Each class day:
Informal discussion with instructor about your projects or areas of special interest:
4:30 p.m. - 5:30 p.m.

AFTERNOON START class hours:
2:00 p.m. - 9:30 p.m.


Last day class hours:
2:00 p.m. - 8:30 p.m.


Free Course Exam – Last Day:
8:30 p.m. - 9:30 p.m.


Each class day:
Informal discussion with instructor about your projects or areas of special interest
9:30 p.m. - 10:30 p.m.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 14 PDUs
Leadership : 1 PDUs
Business & Strategic : 2 PDUs

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“I knew (after booking the Communications Skills course) that a difficult situation might arise. It did. I used the skills I learned on the course at several meetings to great effect”.

- S. Conquest, Senior Financial Accountant
Parkinsons UK

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